Managed IT Services, Senior Associate at RSM in Hyderabad

Role Overview

As a Managed IT Services Senior Associate at RSM in Hyderabad, you will play a crucial role in providing technical support and systems administration to our clients. This position requires a strong understanding of IT infrastructure, excellent troubleshooting skills, and the ability to work in a fast-paced environment. You will be responsible for resolving hardware and software issues, managing client backups, and ensuring the security and confidentiality of client information. You will also be working with Google Workspace.

Day in the Life

A typical day for a Managed IT Services Senior Associate may include:

• Answering phone calls and emails from clients to provide technical support.
• Troubleshooting workstations, servers, and network-related issues.
• Performing systems administration tasks for Office 365, Windows Servers, MAC/iOS, and Google Workspace environments.
• Monitoring and troubleshooting client backups.
• Managing cases according to defined case impact and priority.
• Documenting support issues and resolution steps in RSM’s ticketing system.
• Collaborating with other team members to resolve complex issues.

Why Hyderabad?

Hyderabad is a vibrant and growing city that offers a high quality of life. It is a major IT hub in India, with a large pool of skilled professionals and a thriving technology industry. Hyderabad is also known for its rich culture, historical landmarks, and delicious cuisine. Working at RSM in Hyderabad provides an opportunity to be part of a dynamic and innovative team in a city with a bright future.

Career Path

At RSM, we are committed to providing our employees with opportunities for growth and development. As a Managed IT Services Senior Associate, you can advance your career by taking on more challenging projects, developing new skills, and pursuing certifications. Potential career paths include:

• Managed IT Services Manager
• IT Consultant
• Systems Architect
• Security Analyst

Salary & Benefits

RSM offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities

RSM Culture

At RSM, we believe that our people are our greatest asset. We are committed to creating an inclusive and supportive work environment where everyone can thrive. We value teamwork, collaboration, and innovation. We also believe in giving back to our communities through volunteerism and charitable giving.

How to Apply

If you are interested in joining our team as a Managed IT Services Senior Associate in Hyderabad, please submit your application online through our careers website. Be sure to highlight your relevant experience and skills in your resume and cover letter.

FAQ

1. What are the required qualifications for this position?

The required qualifications include 5-8 years of experience in a technical helpdesk or IT-related role, a degree or certification in an IT-related field, and willingness to work night shifts.

2. What are the preferred qualifications for this position?

Preferred qualifications include experience with Mac/iOS support, Google Workspace, JAMF, Dynamics Point of Sale, Dynamics Great Plain, Okta, and relevant certifications.

3. What are the responsibilities of a Managed IT Services Senior Associate?

The responsibilities include providing technical support, troubleshooting issues, performing systems administration, monitoring backups, managing cases, and documenting resolutions.

4. What is the work mode for this position?

The work mode is hybrid.

5. What are the working days for this position?

The working days are Wednesday to Sundays / Rotational off.

6. What is the salary range for this position?

The salary range is competitive and commensurate with experience. (Refer to the 'salary' field in the JSON for an estimated range).

7. What are the benefits offered by RSM?

RSM offers a comprehensive benefits package, including health insurance, paid time off, and a retirement savings plan.

8. What is the company culture like at RSM?

RSM has an inclusive and supportive work environment that values teamwork, collaboration, and innovation.

9. How can I apply for this position?

You can apply online through the RSM careers website.

10. Does RSM offer opportunities for professional development?

Yes, RSM is committed to providing employees with opportunities for growth and development, including training programs, mentorship opportunities, and certifications.