Management Consulting Managing Director, Front Office Advisory at RSM in Dallas, Texas

Role Overview

As a Management Consulting Managing Director in RSM's Front Office Advisory practice, you will be at the forefront of shaping and delivering transformative customer journey, customer experience (CX), and customer success strategies for enterprise clients. This pivotal role demands a blend of strategic vision, business acumen, and technological expertise, positioning you as a trusted advisor to C-suite executives and a driving force behind revenue growth and client success.

Located in Dallas, Texas, this role places you in a dynamic market where you'll lead high-performing teams, develop innovative solutions, and foster long-term client relationships. Your responsibilities will span from conducting strategic assessments and designing future-state customer journeys to enabling these transformations through Microsoft technologies, including Dynamics 365, Power Platform, and Azure.

A Day in the Life

Your day as a Managing Director will be varied and challenging, requiring you to wear multiple hats and leverage your diverse skill set. Here’s a glimpse of what a typical day might look like:

• Executive Engagement: Meeting with C-suite leaders to discuss their business challenges and opportunities related to customer experience and success. You'll provide strategic guidance and insights, helping them understand how to leverage technology and process improvements to drive tangible business outcomes.
• Solution Design: Collaborating with your team to design innovative solutions that align with client needs and leverage Microsoft technologies. This involves translating business strategy into actionable solution architectures across Dynamics 365, Power Platform, and Azure.
• Business Development: Identifying new business opportunities, leading proposal development efforts, and presenting solutions to prospective clients. You'll work closely with Microsoft alliance teams on co-sell activities and go-to-market efforts.
• Delivery Oversight: Providing executive oversight for delivery teams to ensure that projects are executed effectively, meet client expectations, and deliver measurable value. This includes monitoring progress, addressing risks, and ensuring adherence to delivery standards and methodologies.
• Team Leadership: Mentoring and developing your team members, fostering a collaborative and client-focused culture. You'll establish strong delivery standards, methodologies, and talent development practices to ensure the team's success.

Why Dallas, Texas?

Dallas, Texas, is a thriving hub for business and technology, making it an ideal location for a Management Consulting Managing Director. Here are a few reasons why Dallas is a great place to live and work:

• Strong Economy: Dallas boasts a robust and diversified economy, with a strong presence in industries such as technology, healthcare, finance, and energy. This provides ample opportunities for business growth and career advancement.
• Business-Friendly Environment: Texas is known for its pro-business climate, with low taxes and a regulatory environment that encourages entrepreneurship and investment.
• Talent Pool: Dallas has a large and talented workforce, thanks to its many universities and colleges. This ensures a steady supply of skilled professionals to support RSM's growth.
• Quality of Life: Dallas offers a high quality of life, with affordable housing, excellent schools, and a wide range of cultural and recreational activities.
• Central Location: Dallas is centrally located in the United States, making it easy to travel to other major cities for business or leisure.

Career Path

At RSM, we are committed to providing our employees with opportunities for career growth and development. As a Management Consulting Managing Director, you can expect a clear career path with opportunities to advance to higher levels of leadership and responsibility. Here are a few potential career paths you could pursue:

• Senior Managing Director: Lead larger and more complex client engagements, manage multiple teams, and contribute to the firm's strategic direction.
• Principal: Focus on business development and client relationship management, building a strong portfolio of clients and generating significant revenue for the firm.
• Partner: Become an equity owner in the firm, with responsibility for managing a practice area and contributing to the firm's overall success.

Salary and Benefits

RSM offers a competitive salary and benefits package to attract and retain top talent. While the specific salary for this role will depend on your experience and qualifications, you can expect to earn a competitive salary in the range of $180,000 to $350,000 per year. RSM Benefits include:

• Health Insurance: Comprehensive health, dental, and vision insurance plans.
• Paid Time Off: Generous paid time off (PTO) and holidays.
• Retirement Plan: 401(k) retirement plan with company match.
• Life Insurance: Life insurance and disability coverage.
• Professional Development: Opportunities for professional development and tuition reimbursement.
• Employee Assistance Program: Employee assistance program (EAP) to support your well-being.
• Flexible Work Arrangements: Flexible work arrangements and remote work options.
• Employee Referral Program: Employee referral program with rewards for referring qualified candidates.
• Wellness Programs: Wellness programs and resources to promote a healthy lifestyle.
• Employee Discounts: Employee discounts on products and services.
• Career Advancement: Opportunities for career advancement and promotion.
• Supportive Environment: A supportive and collaborative work environment.

RSM Culture

At RSM, we are proud of our culture, which is built on a foundation of collaboration, respect, and integrity. We believe that our people are our greatest asset, and we are committed to creating an environment where everyone can thrive. Here are a few things that make RSM's culture unique:

• People-Focused: We prioritize the well-being and development of our employees.
• Collaborative: We encourage teamwork and collaboration, recognizing that we can achieve more together than we can alone.
• Inclusive: We embrace diversity and inclusion, creating a welcoming and supportive environment for all.
• Ethical: We are committed to the highest standards of ethics and integrity.
• Client-Centric: We are dedicated to providing exceptional service to our clients.

How to Apply

If you are a highly motivated and experienced management consulting professional with a passion for customer experience and success, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through the RSM careers website.

Frequently Asked Questions (FAQ)

1. What is RSM's approach to customer journey transformation?

   RSM takes a holistic approach, combining business strategy, operating model design, and Microsoft technology enablement to create customer-centric solutions.

2. What Microsoft technologies are relevant to this role?

   Microsoft Dynamics 365, Power Platform, and Azure are key technologies used to enable customer journey and success transformations.

3. What industries does RSM's Front Office Advisory practice serve?

   While experience in manufacturing, technology/SaaS, and retail/consumer sectors is preferred, we serve clients across various industries.

4. What is the typical project duration for customer journey transformation engagements?

   Project durations vary, but typically range from several months to over a year, depending on the complexity and scope of the engagement.

5. How does RSM support professional development for its consultants?

   RSM offers various professional development opportunities, including training programs, certifications, and mentorship programs.

6. What is the work-life balance like at RSM?

   RSM is committed to providing flexible work arrangements and a supportive environment to help employees balance their work and personal lives.

7. How does RSM foster a collaborative team environment?

   RSM promotes collaboration through team-building activities, open communication, and a culture of respect and inclusivity.

8. What are the key performance indicators (KPIs) for this role?

   Key KPIs include revenue generation, pipeline growth, client satisfaction, and team performance.

9. What is the interview process like for this role?

   The interview process typically involves multiple rounds of interviews with hiring managers and senior leaders.

10. What opportunities are there for advancement within RSM?

    RSM offers a clear career path with opportunities to advance to higher levels of leadership and responsibility, including Senior Managing Director, Principal, and Partner.