Microsoft Customer Engagement Consulting Intern - Summer 2026

Are you a student passionate about technology and eager to make a real-world impact? RSM is seeking a motivated and enthusiastic Microsoft Customer Engagement Consulting Intern to join our dynamic team in St. Louis for the Summer of 2026. As the leading provider of professional services to the middle market globally, RSM empowers clients and people to realize their full potential. This internship offers an exceptional opportunity to gain hands-on experience in Microsoft Dynamics 365 (D365) implementations and develop valuable consulting skills.

Role Overview

As a Microsoft D365 intern, you will be an integral part of our consulting team, actively participating in the full cycle of software implementation. You will have the chance to work directly with clients, learn their business processes, and gather requirements for tailored software solutions. Your responsibilities will include designing, building, documenting, and testing system enhancements, as well as training customer personnel.

A Day in the Life

Your day-to-day activities as a Microsoft Customer Engagement Consulting Intern may include:

• Business Analysis: Analyzing client business processes and identifying areas for improvement.
• Requirements Gathering: Participating in client meetings to gather and document specific business requirements.
• Solution Design: Assisting in the design of customized D365 solutions to meet client needs.
• System Configuration: Configuring the D365 application based on design specifications.
• Solution Validation: Working with clients to validate the solution and ensure it meets their expectations.
• Training: Helping to create and deliver training materials for end-users.
• Ongoing Support: Providing ongoing support to clients to address their questions and resolve any issues.
• Team Collaboration: Collaborating with team members and other vendors to ensure project success.
• Agile Participation: Participating in Agile and/or Microsoft SureStep methodologies for project management.

Why St. Louis?

St. Louis is a vibrant city with a rich history and a growing technology sector. As the home of RSM’s St. Louis office, you’ll be joining a team of talented professionals in a supportive and collaborative environment. St. Louis offers a diverse range of cultural attractions, entertainment options, and outdoor activities, making it a great place to live and work.

Career Path

This internship provides a solid foundation for a career in consulting. Successful interns may have the opportunity to transition into full-time roles within RSM’s Microsoft Dynamics 365 practice. The skills and experience you gain during the internship will be invaluable as you progress in your career as a consultant.

Salary & Benefits

The salary for this internship is competitive and commensurate with experience. In addition to a competitive salary, RSM offers a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• Professional development opportunities

RSM Culture

At RSM, we are committed to creating an inclusive and supportive work environment where everyone can thrive. Our culture is built on respect, collaboration, and continuous learning. We value diversity and believe that different perspectives make us stronger. As an intern, you will have the opportunity to work alongside experienced professionals and learn from their expertise.

How to Apply

If you are interested in applying for the Microsoft Customer Engagement Consulting Intern position at RSM, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills, experience, and academic achievements.

Frequently Asked Questions (FAQ)

1. What are the eligibility requirements for the internship?

   To be eligible for the internship, you must have completed 90 credit hours towards a Bachelor's degree in Information Technology, MIS, Accounting, Computer Science, or a related field. A minimum GPA of 3.0 is preferred.

2. Will I have to travel as part of the role?

   Ability to travel may be required.

3. What kind of work experience is beneficial for this role?

   Relevant, hands-on work-related experience, especially working in a team environment, is highly beneficial.

4. What skills are valuable for this role?

   Strong organizational, writing, interpersonal, and communication skills, as well as attention to detail, are essential.

5. Will I receive training during the internship?

   Yes, you will receive training on Microsoft Dynamics 365 and relevant consulting skills.

6. Will I work directly with clients?

   Yes, you will have the opportunity to work directly with clients to gather requirements and validate solutions.

7. Is there potential for full-time employment after the internship?

   Successful interns may have the opportunity to transition into full-time roles within RSM’s Microsoft Dynamics 365 practice.

8. What is the work environment like at RSM?

   RSM offers a supportive and inclusive work environment where diversity is valued and all employees are treated with respect.

9. What is the company culture at RSM?

   RSM has a strong company culture focused on teamwork, continuous improvement, and employee development. We encourage a supportive environment where employees are empowered to succeed.

10. What is the interview process like?

    The interview process includes an initial screening interview, followed by one or more interviews with hiring managers and team members. You may also be asked to complete a case study or other assessment.