Microsoft Customer Engagement Manager at RSM - Denver, CO

Role Overview

As a Microsoft Customer Engagement (CE) Manager at RSM in Denver, Colorado, you will play a pivotal role in leading and managing complex technology projects focused on implementing Microsoft Dynamics 365 CE solutions. You will be responsible for understanding business needs, developing comprehensive project plans, and executing those plans to deploy technology solutions that support RSM's growth strategies. This role requires a strong blend of project management skills, technical expertise in Microsoft Dynamics CE, and excellent communication abilities to effectively collaborate with stakeholders and lead high-performing teams.

A Day in the Life

Your day-to-day activities will vary depending on the project phase, but you can expect to:

• Project Planning: Assemble project teams, define deliverables, and develop detailed project plans, schedules, and budgets.
• Project Execution: Manage project objectives, budget, schedule, resources, and deliverables, ensuring they align with business goals.
• Risk Management: Identify and mitigate potential project risks, proactively addressing issues to keep projects on track.
• Communication: Regularly communicate project status, risks, and issues to the Program Director and stakeholders.
• Team Leadership: Lead, motivate, and mentor project team members, fostering a collaborative and high-performing environment.
• Stakeholder Management: Engage with stakeholders to understand their needs, gather requirements, and manage expectations.
• Solution Implementation: Oversee the implementation of Microsoft Dynamics 365 CE solutions, ensuring they meet business requirements and quality standards.
• Process Improvement: Identify opportunities to improve project management processes and methodologies.
• Documentation: Maintain accurate and up-to-date project documentation.
• Problem-Solving: Address and resolve project-related issues and challenges.

Why Denver, Colorado?

Denver offers a vibrant and thriving business environment, making it an ideal location for a Microsoft Customer Engagement Manager. The city boasts a strong technology sector, a highly skilled workforce, and a growing demand for CRM solutions. Denver's central location provides easy access to clients across the United States, and its diverse economy offers a wide range of opportunities for professional growth. Beyond the professional sphere, Denver provides an exceptional quality of life with access to outdoor activities, a thriving arts and culture scene, and a diverse culinary landscape.

Career Path

At RSM, we are committed to providing our employees with opportunities for career growth and development. As a Microsoft Customer Engagement Manager, you can advance your career by:

• Taking on larger and more complex projects.
• Specializing in a specific industry or functional area.
• Becoming a subject matter expert in Microsoft Dynamics 365 CE.
• Mentoring and coaching junior team members.
• Moving into a program management or leadership role.
• Pursuing additional certifications and training to enhance your skills and knowledge.

Salary & Benefits

RSM offers a competitive salary and benefits package that includes:

• Salary: Competitive salary commensurate with experience and qualifications. Expect a range of $110,000 - $160,000 annually.
• Health Insurance: Comprehensive medical, dental, and vision insurance plans.
• Paid Time Off: Generous vacation, sick leave, and holiday time.
• Retirement Plan: 401(k) plan with company match.
• Life Insurance: Company-paid life insurance and disability coverage.
• Professional Development: Opportunities for training, certifications, and conferences.
• Employee Assistance Program: Confidential counseling and support services.
• Flexible Work Arrangements: Options for flexible work schedules and remote work.

RSM Culture

RSM is committed to creating a culture where all our people feel valued, included, and empowered to thrive. We believe that our exceptional people are the key to our success, and we strive to provide an environment that inspires and empowers you to reach your full potential. We are proud to be recognized as a leading workplace, and we are committed to fostering a culture of collaboration, innovation, and continuous learning.

How to Apply

To apply for the Microsoft Customer Engagement Manager position at RSM in Denver, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining the RSM team.

Frequently Asked Questions (FAQ)

1. What is RSM's approach to project management? RSM utilizes a proven RVM methodology specifically designed for Dynamics 365 implementations. This methodology ensures consistency, efficiency, and successful project outcomes.
2. What kind of support will I receive for professional development? RSM is committed to providing ample professional development opportunities, including training programs, certifications, and mentorship programs to help you grow your skills and career.
3. What is the work-life balance like at RSM? RSM values work-life balance and offers flexible work arrangements, including remote work options and flexible schedules, to help employees manage their personal and professional lives.
4. What are the key technologies used at RSM? RSM heavily utilizes Microsoft technologies, including Dynamics 365 F&SC, BC, CE, Power Platform, Microsoft 365, Data & AI, and Azure solutions.
5. What opportunities are there for advancement at RSM? RSM offers various career paths and opportunities for advancement, including promotions to program management, leadership roles, and specialization in specific areas of expertise.
6. Does RSM offer relocation assistance? Relocation assistance may be available for qualified candidates. Please discuss your specific situation with the hiring manager.
7. What is the interview process like at RSM? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.
8. What is RSM's commitment to diversity and inclusion? RSM is deeply committed to diversity and inclusion and strives to create a workplace where all employees feel valued, respected, and empowered to contribute their best work.
9. What is the company culture like at RSM? RSM fosters a collaborative and supportive culture where employees are encouraged to share ideas, learn from each other, and work together to achieve common goals.
10. How does RSM support employee well-being? RSM offers a variety of wellness programs and resources, including employee assistance programs, health and wellness challenges, and access to mental health support.