Microsoft Customer Engagement Manager at RSM - Hyderabad

Are you a skilled and experienced Dynamics 365 Customer Engagement professional seeking a challenging and rewarding career opportunity? RSM is looking for a talented Microsoft Customer Engagement Manager to join our growing team in Hyderabad! As a leading provider of professional services to the middle market, RSM empowers clients and people to realize their full potential in a world of change. If you're passionate about D365, customer engagement, and driving business success, this role is for you.

Role Overview

As a Microsoft Customer Engagement Manager, you will be responsible for implementing and configuring Dynamics 365 solutions for our clients. You will work closely with US counterparts, playing a pivotal role in managing workload and ensuring high-quality client deliverables. You will also coach and mentor junior resources, contributing to their professional development and growth. Your expertise in Dynamics 365 and the Power Platform will be critical to the success of our projects and the satisfaction of our clients.

A Day in the Life

Here's a glimpse into your daily activities as a Microsoft Customer Engagement Manager:

• Solution Configuration: Setting up and configuring Dynamics 365 applications to meet client requirements.
• Testing: Performing unit testing of business processes to ensure functionality and accuracy.
• Documentation: Creating technical documentation to support the implementation and maintenance of solutions.
• Data Conversion: Transforming and loading data into D365, ensuring data integrity and accuracy.
• Collaboration: Working closely with US counterparts to manage workload, align on project goals, and ensure seamless delivery.
• Mentoring: Coaching and mentoring junior resources, providing guidance and support for their professional development.
• Quality Assurance: Overseeing client delivery and ensuring the highest level of quality on assigned projects.

Why Hyderabad?

Hyderabad is a vibrant and growing city in India, known for its rich history, diverse culture, and thriving technology industry. It's a hub for innovation and talent, offering a high quality of life and numerous opportunities for career advancement. RSM's presence in Hyderabad provides a unique opportunity to work on global projects while being part of a dynamic local team.

Career Path

At RSM, we are committed to your professional growth and development. As a Microsoft Customer Engagement Manager, you can expect a clear career path with opportunities to advance into senior leadership roles. We provide ongoing training and development programs to help you expand your skills and knowledge, and we encourage you to take on new challenges and responsibilities. Potential career paths include:

• Senior Consultant
• Manager
• Senior Manager
• Director

Salary & Benefits

RSM offers a competitive salary and benefits package that rewards your contributions and supports your well-being. In Hyderabad, the typical salary range for a Microsoft Customer Engagement Manager is between ₹1,800,000 and ₹3,000,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan (401k or equivalent) with company match
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Professional development opportunities
• Training and certification programs
• Tuition reimbursement
• Flexible work arrangements
• Employee discounts
• Wellness programs

RSM Culture

At RSM, we foster an inclusive and collaborative culture where everyone feels valued and respected. We believe that our people are our greatest asset, and we are committed to creating an environment where you can thrive both personally and professionally. We encourage teamwork, innovation, and continuous learning. We also recognize the importance of work-life balance and offer flexible work arrangements to help you manage your commitments.

How to Apply

If you are ready to take the next step in your career and join a dynamic and growing team, we encourage you to apply for the Microsoft Customer Engagement Manager position at RSM. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Apply Now

FAQ

1. What are the key responsibilities of a Microsoft Customer Engagement Manager at RSM?

   The key responsibilities include setting up and configuring D365 applications, unit testing, technical writing, data conversion, working with US counterparts, coaching junior resources, and overseeing client delivery.

2. What qualifications are required for this role?

   The qualifications include 3+ years of functional hands-on experience with D365, fluency in English, strong communication skills, knowledge of Power Platform applications, and experience with key business processes like Lead to Order and Field Service.

3. What is the salary range for this position in Hyderabad?

   The typical salary range for a Microsoft Customer Engagement Manager in Hyderabad is between ₹1,800,000 and ₹3,000,000 per year.

4. What benefits does RSM offer to its employees?

   RSM offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, life insurance, disability insurance, employee assistance program, and professional development opportunities.

5. What is the career path for a Microsoft Customer Engagement Manager at RSM?

   Potential career paths include Senior Consultant, Manager, Senior Manager, and Director.

6. What is the work culture like at RSM?

   RSM fosters an inclusive and collaborative culture where everyone feels valued and respected. We encourage teamwork, innovation, and continuous learning.

7. What opportunities are there for professional development at RSM?

   RSM offers ongoing training and development programs to help you expand your skills and knowledge. We also encourage you to take on new challenges and responsibilities.

8. Does RSM offer flexible work arrangements?

   Yes, RSM recognizes the importance of work-life balance and offers flexible work arrangements to help you manage your commitments.

9. How do I apply for this position?

   To apply, please submit your resume and cover letter through our online application portal.

10. What kind of experience is RSM looking for in a candidate?

    RSM is looking for candidates with a strong background in Dynamics 365 Customer Engagement, including experience in implementation, configuration, and support. Strong communication and interpersonal skills are also highly valued.