Role Overview

As a Microsoft Customer Engagement Senior Consultant at RSM in Hyderabad, you will play a critical role in helping our clients leverage the power of Dynamics 365 to transform their businesses. You will be responsible for the configuration, implementation, and support of Dynamics 365 Customer Engagement solutions, working closely with both US-based counterparts and local team members. This role offers a unique opportunity to grow your career in a fast-paced, collaborative environment with a focus on client delivery and talent development.

A Day in the Life

Here's a glimpse of what your typical day might look like:

• Morning: Start your day by reviewing project updates and priorities. Collaborate with US counterparts on ongoing projects, discussing progress, challenges, and solutions. Participate in daily stand-up meetings to align on tasks and deliverables.
• Mid-day: Focus on hands-on configuration and customization of Dynamics 365 Customer Engagement modules, such as Sales, Customer Service, Marketing, Field Service, or Project Operations. Develop and execute unit testing plans to ensure the quality and reliability of implemented solutions.
• Afternoon: Work on data conversion activities, including data extraction, transformation, and loading into Dynamics 365. Create technical documentation to support implemented solutions. Mentor and coach junior team members, providing guidance and support on their projects.
• Evening: Address any urgent client requests or issues. Prepare for upcoming project milestones and deliverables. Engage in ongoing learning and development activities to stay up-to-date with the latest Dynamics 365 features and best practices.

Why Hyderabad?

Hyderabad offers a vibrant and dynamic environment for professionals in the technology sector. As a major IT hub in India, Hyderabad boasts a thriving economy, a skilled workforce, and a supportive ecosystem for innovation. Working in Hyderabad provides access to a diverse pool of talent, a competitive job market, and a high quality of life. Additionally, RSM's presence in Hyderabad provides opportunities to collaborate with global teams and contribute to international projects.

Career Path

At RSM, we are committed to providing our employees with opportunities for career growth and advancement. As a Microsoft Customer Engagement Senior Consultant, you can expect a clear career path with opportunities to progress into roles such as:

• Principal Consultant: Lead larger and more complex projects, providing strategic guidance to clients and mentoring junior consultants.
• Solution Architect: Design and architect end-to-end Dynamics 365 solutions, leveraging your deep technical expertise and business acumen.
• Practice Manager: Manage a team of consultants, overseeing project delivery, client relationships, and business development activities.

Salary & Benefits

RSM offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for a Microsoft Customer Engagement Senior Consultant in Hyderabad typically ranges from INR 1,500,000 to INR 3,500,000 per year, depending on experience and qualifications. In addition to salary, RSM provides a comprehensive benefits package that includes:

• Health insurance
• Life insurance
• Paid time off
• Professional development opportunities
• Retirement savings plan

RSM Culture

At RSM, we pride ourselves on creating an inclusive and supportive work environment where our employees can thrive. We value diversity, collaboration, and innovation. Our culture is built on a foundation of trust, respect, and integrity. We are committed to providing our employees with the resources and support they need to succeed both personally and professionally. RSM also focuses on giving back to the community through volunteer work and charitable donations.

How to Apply

If you are a highly motivated and experienced Microsoft Customer Engagement professional looking for a challenging and rewarding career opportunity, we encourage you to apply. To apply for the Microsoft Customer Engagement Senior Consultant position at RSM in Hyderabad, please visit our careers website and submit your resume and cover letter.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Microsoft Customer Engagement Senior Consultant?

   The key responsibilities include setting up and configuring D365, unit testing, technical writing, data conversion, managing client deliverables, and mentoring junior resources.

2. What qualifications are required for this role?

   You need 3+ years of functional hands-on experience with D365, fluency in English, strong communication skills, and experience with Power Platform applications.

3. What is the typical career path for this role?

   The career path includes roles like Principal Consultant, Solution Architect, and Practice Manager.

4. What is the salary range for this position in Hyderabad?

   The typical salary range is INR 1,500,000 to INR 3,500,000 per year.

5. What benefits does RSM offer?

   RSM offers health insurance, life insurance, paid time off, professional development opportunities, and a retirement savings plan.

6. What is the company culture like at RSM?

   RSM has an inclusive and supportive work environment that values diversity, collaboration, and innovation.

7. What kind of projects will I be working on?

   You will be working on implementing and supporting Dynamics 365 Customer Engagement solutions for clients across various industries.

8. How much travel is required for this role?

   Travel requirements may vary depending on the project, but typically it is minimal.

9. What kind of training and development opportunities are available?

   RSM offers a variety of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses.

10. How can I apply for this position?

    You can apply through the RSM careers website by submitting your resume and cover letter.