Microsoft Customer Engagement Supervisor 1 – Bengaluru

Role Overview

As a Microsoft Customer Engagement Supervisor at RSM US India in Bengaluru, you will play a crucial role in our Dynamics 365 Customer Engagement practice. You will lead and mentor a team of skilled professionals, ensuring the successful delivery of D365 solutions to our clients. Your responsibilities will encompass the entire implementation lifecycle, from setup and configuration to testing, documentation, and data conversion. You will collaborate closely with US counterparts, manage workloads, and ensure the highest quality of deliverables.

A Day in the Life

Your day will be a blend of technical work, team leadership, and client interaction. You might start by reviewing project progress with your team, addressing any roadblocks, and providing guidance. Next, you could be involved in configuring the D365 application, writing technical documentation, or assisting with data conversion tasks. A significant portion of your time will be dedicated to coaching and mentoring junior team members, fostering their professional development. You will also interact with US counterparts to align on project goals, manage timelines, and ensure seamless collaboration. Client interaction may involve understanding their business requirements, demonstrating solutions, and providing updates on project status.

Why Bengaluru?

Bengaluru, often referred to as the "Silicon Valley of India," is a vibrant and dynamic city with a thriving technology industry. RSM’s presence in Bengaluru provides access to a large pool of skilled professionals, cutting-edge technology, and a supportive business environment. The city's cosmopolitan culture, diverse culinary scene, and numerous recreational opportunities make it an attractive place to live and work. Furthermore, Bengaluru offers a relatively lower cost of living compared to many major cities in the US, allowing for a comfortable and fulfilling lifestyle.

Career Path

This role offers significant opportunities for career advancement within RSM. As a Microsoft Customer Engagement Supervisor, you can progress to roles such as Manager, Senior Manager, and eventually, Director. With demonstrated leadership skills, technical expertise, and a commitment to client success, you can take on increasing levels of responsibility and influence within the organization. RSM also provides ample opportunities for continuous learning and development, allowing you to stay at the forefront of technology and business trends.

Salary & Benefits

While the specific salary for this role is not disclosed, RSM offers a competitive compensation package that reflects your skills, experience, and contributions. Based on market research, a Microsoft Customer Engagement Supervisor in Bengaluru can expect a salary range of $30,000 to $60,000 USD per year. In addition to salary, RSM provides a comprehensive benefits package that includes health insurance, paid time off, retirement plan, professional development opportunities, and an employee assistance program. The firm also prioritizes work-life balance, offering flexible scheduling options to accommodate your personal needs.

RSM Culture

RSM is committed to fostering an inclusive and supportive culture where every employee feels valued and respected. The firm embraces diversity and encourages open communication, collaboration, and innovation. RSM provides numerous opportunities for employees to connect with colleagues, participate in community service initiatives, and contribute to the firm's overall success. The firm also emphasizes the importance of work-life balance, recognizing that employees perform best when they have time to recharge and pursue their personal interests.

How to Apply

If you are a highly motivated and experienced Microsoft Customer Engagement professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the Microsoft Customer Engagement Supervisor position at RSM US India in Bengaluru. To apply, please submit your resume and cover letter through the RSM careers website. Be sure to highlight your relevant skills, experience, and accomplishments. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Microsoft Customer Engagement Supervisor?

   The key responsibilities include setting up and configuring the D365 application, unit testing business processes, creating technical documentation, managing data conversion, working with US counterparts, coaching junior resources, and overseeing client delivery.

2. What qualifications are required for this role?

   The qualifications include 9+ years of experience with D365, fluency in English, strong communication skills, knowledge of Power Platform applications, and experience with key business processes like Lead to Order and Field Service.

3. What is the career path for this role?

   The career path can lead to roles such as Manager, Senior Manager, and Director within the Dynamics 365 Customer Engagement practice.

4. What is the salary range for this role?

   While the exact salary is not disclosed, a Microsoft Customer Engagement Supervisor in Bengaluru can expect a salary range of $30,000 to $60,000 USD per year.

5. What benefits does RSM offer?

   RSM offers a comprehensive benefits package including health insurance, paid time off, retirement plan, professional development opportunities, and an employee assistance program.

6. What is the work culture like at RSM?

   RSM fosters an inclusive and supportive culture that values diversity, collaboration, and work-life balance.

7. What is the role of Bengaluru in RSM's operations?

   Bengaluru serves as a key hub for RSM US India, providing access to a skilled workforce and a thriving technology industry.

8. What are the key skills for success in this role?

   Key skills include technical expertise in Dynamics 365, leadership abilities, strong communication skills, and a commitment to client success.

9. What is the typical day like for a Microsoft Customer Engagement Supervisor?

   A typical day involves a mix of technical work, team leadership, client interaction, and collaboration with US counterparts.

10. How does RSM support employee development?

    RSM provides ample opportunities for continuous learning and development, allowing employees to stay at the forefront of technology and business trends.