Senior Associate Tier 2 - San Salvador

Role Overview

As a Senior Associate Tier 2 at RSM in San Salvador, you will be a vital part of our IT support team, providing technical assistance to end-users and clients. This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities. You will be responsible for resolving hardware and software issues, performing system administration tasks, and ensuring client security standards are maintained. This position offers an opportunity to grow your technical skills, work in a dynamic environment, and contribute to the success of our clients.

A Day in the Life

Your day will involve:

• Answering phone calls and responding to email inquiries from clients.
• Troubleshooting hardware and software issues on workstations, servers, and network equipment.
• Performing system administration tasks for Office 365, Windows Servers, and workstations.
• Monitoring and troubleshooting client backups.
• Escalating complex issues to higher-tier support teams.
• Managing cases in a ticketing system, documenting all steps taken to resolve issues.
• Communicating with clients to provide updates on the status of their issues.
• Identifying trends in reported issues to prevent future occurrences.

Why San Salvador?

San Salvador offers a unique blend of cultural experiences and professional opportunities. As a growing hub for technology and business services, it provides a dynamic environment for career development. Working at RSM in San Salvador means being part of a global firm with a local presence, allowing you to contribute to the community while expanding your professional network. The cost of living is relatively affordable, offering a good quality of life.

Career Path

The Senior Associate Tier 2 role is a stepping stone to various career paths within RSM. You could advance to:

• Tier 3 Support Engineer: Handling more complex technical issues and providing mentorship to junior team members.
• System Administrator: Focusing on the management and maintenance of IT infrastructure.
• IT Security Analyst: Specializing in protecting systems and data from cyber threats.
• Project Manager: Leading IT projects and initiatives.

Salary & Benefits

The salary for a Senior Associate Tier 2 in San Salvador typically ranges from $24,000 to $48,000 USD per year, depending on experience and qualifications. In addition to competitive pay, RSM offers a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Flexible work arrangements.
• Retirement plan with company match.
• Professional development opportunities.
• Employee assistance program.
• Wellness programs.

For more details, visit https://rsmus.com/careers/working-at-rsm/benefits.

RSM Culture

RSM prides itself on its inclusive and supportive culture. We value diversity and believe that every employee brings unique perspectives and experiences to the table. We foster a collaborative environment where teamwork and innovation are encouraged. Our commitment to employee growth and development is evident through our numerous training programs and mentorship opportunities.

How to Apply

To apply for the Senior Associate Tier 2 position in San Salvador, please visit our careers page at https://rsmus.com/careers/el-salvador.html. Submit your resume and a cover letter highlighting your relevant experience and qualifications.

FAQ

1. What are the key responsibilities of a Senior Associate Tier 2?

   Providing technical support, troubleshooting hardware and software issues, performing system administration tasks, and ensuring client security.

2. What qualifications are required for this role?

   1-2 years of experience in a technical helpdesk or IT-related role, or equivalent network administration experience.

3. What are the preferred qualifications?

   Minimum of 2 years of experience in software and hardware troubleshooting, Microsoft and Network+ certifications, a Bachelor's degree, and experience with various technologies like Office 365 and VMWare.

4. What is the salary range for this position?

   The salary typically ranges from $24,000 to $48,000 USD per year, depending on experience and qualifications.

5. What benefits does RSM offer?

   Comprehensive health insurance, paid time off, flexible work arrangements, retirement plan, and professional development opportunities.

6. What is the work environment like at RSM?

   RSM offers an inclusive and supportive culture that values diversity and encourages collaboration.

7. What career growth opportunities are available?

   Opportunities to advance to Tier 3 Support Engineer, System Administrator, IT Security Analyst, or Project Manager roles.

8. Is this role remote?

   No, this role is based in our San Salvador office.

9. What kind of training is provided?

   RSM provides various training programs through RSM Academy and mentorship opportunities.

10. How does RSM support work-life balance?

    RSM offers flexible work arrangements to help employees balance their personal and professional lives.

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim