ServiceNow Consultant at RSM

Are you a skilled ServiceNow Consultant looking to advance your career with a leading professional services firm? RSM is seeking a talented and motivated ServiceNow Consultant to join our dynamic team in Edmonton or Calgary. As a ServiceNow Consultant at RSM, you will play a critical role in helping our clients leverage the power of the ServiceNow platform to optimize their business processes and achieve their strategic goals. You will work closely with clients, technicians, and other team members to provide analysis, documentation, and implementation of ServiceNow SPM solutions. You will have the opportunity to lead design workshops, provide subject matter expertise, and design business processes to meet client needs. If you are passionate about ServiceNow and have a proven track record of delivering successful implementations, we encourage you to apply.

Role Overview

As a ServiceNow Consultant at RSM, you will be responsible for the following:

• Analyzing client business requirements and translating them into effective ServiceNow solutions.
• Designing and implementing ServiceNow SPM modules, including project portfolio management, agile development, and resource management.
• Configuring and customizing the ServiceNow platform to meet specific client needs.
• Leading design workshops and providing subject matter expertise to clients.
• Developing functional design documents, process flow diagrams, and user stories.
• Troubleshooting technical issues and working with technical team members to resolve them.
• Staying up to date with the latest ServiceNow features and best practices.
• Mentoring teammates on ServiceNow platform best practices.
• Responding to Request for Information/Proposals (RFIs/RFPs).

A Day in the Life

A typical day for a ServiceNow Consultant at RSM might involve:

• Meeting with clients to gather requirements and discuss potential solutions.
• Designing and configuring ServiceNow SPM modules.
• Developing functional design documents and process flow diagrams.
• Working with technical team members to troubleshoot issues.
• Participating in design workshops and providing subject matter expertise.
• Staying up to date with the latest ServiceNow features and best practices.
• Mentoring teammates on ServiceNow platform best practices.

Why Edmonton and Calgary?

Edmonton and Calgary are vibrant cities with a thriving technology sector. They offer a high quality of life, affordable housing, and a wide range of cultural and recreational activities. Both cities are home to a growing number of businesses that are looking to leverage the power of the ServiceNow platform, making them ideal locations for ServiceNow Consultants.

Career Path

RSM is committed to providing its employees with opportunities for growth and advancement. As a ServiceNow Consultant, you can progress your career by:

• Becoming a Senior Consultant and taking on more complex projects.
• Specializing in a particular ServiceNow module or industry.
• Becoming a Manager and leading a team of Consultants.
• Pursuing certifications in ServiceNow and related technologies.

Salary & Benefits

RSM offers a competitive salary and benefits package to its employees. The salary range for a ServiceNow Consultant in Edmonton or Calgary is typically between $90,000 and $140,000 per year, depending on experience and qualifications. RSM's benefits package includes:

• Comprehensive health insurance
• Dental and vision insurance
• Paid time off and holidays
• 401(k) retirement plan with company match
• Professional development opportunities
• Tuition reimbursement
• Employee assistance program
• Flexible work arrangements
• Life insurance
• Disability insurance
• Wellness programs
• Employee referral program

RSM Culture

At RSM, we are committed to creating a diverse, inclusive, and supportive work environment. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and opportunities they need to succeed. We offer a variety of employee programs and initiatives, including:

• Employee resource groups
• Mentoring programs
• Diversity and inclusion training
• Volunteer opportunities

How to Apply

If you are interested in applying for the ServiceNow Consultant position at RSM, please submit your resume and cover letter through our online application portal. We encourage you to highlight your experience with ServiceNow, your skills in business analysis and project management, and your passion for helping clients achieve their goals.

FAQ

1. What is the typical career path for a ServiceNow Consultant at RSM?

   A ServiceNow Consultant can progress to Senior Consultant, Manager, or specialize in a specific module or industry. Opportunities for certification are also available.

2. What kind of benefits does RSM offer?

   RSM provides a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, a 401(k) plan, and various employee assistance programs.

3. What is the company culture like at RSM?

   RSM fosters a diverse, inclusive, and supportive environment where employees are encouraged to grow and succeed.

4. Are there opportunities for professional development?

   Yes, RSM offers numerous professional development opportunities, including tuition reimbursement and specific training programs.

5. What skills are most important for a ServiceNow Consultant?

   Key skills include ServiceNow expertise, business analysis, project management, and strong communication abilities.

6. Is travel required for this position?

   The job description mentions travel expectations up to 20%.

7. What is the work environment like at RSM?

   The work environment is collaborative and team-oriented.

8. Does RSM support volunteer activities?

   Yes, RSM has a volunteer program called RSM Cares.

9. What is the interview process like for this role?

   The interview process typically includes initial screening, technical interviews, and a final interview with hiring managers.

10. What is RSM's approach to diversity and inclusion?

    RSM is committed to diversity and inclusion, as evidenced by its employee resource groups and training programs.