Workplace Experience Support Supervisor at RSM: Boston, Massachusetts

RSM US LLP is a leading provider of audit, tax, and consulting services to the middle market. We are driven by a core purpose: to instill confidence in a world of change, empowering our clients and our people to realize their full potential. At RSM, you'll find an environment that inspires and empowers you to thrive both personally and professionally. We are committed to creating a diverse, equitable, and inclusive workplace where every member of our team feels valued, respected, and has opportunities to grow.

Role Overview

As a Workplace Experience Support Supervisor in our Boston office, you will play a vital role in creating a positive and productive work environment for our colleagues. You will lead a team responsible for delivering exceptional facilities management, hospitality, and office operations services. This position requires a proactive and customer-focused individual with strong leadership and organizational skills.

A Day in the Life

Here's a glimpse into what a typical day might look like as a Workplace Experience Support Supervisor:

• Morning: Start your day by checking in with your team, reviewing priorities, and addressing any urgent issues. You might also conduct a walk-through of the office space to ensure everything is in order.
• Mid-day: Coordinate with vendors and building management on maintenance and repairs. Plan and execute logistics for upcoming meetings and events, ensuring all necessary resources are available.
• Afternoon: Supervise the team's activities, providing guidance and support as needed. Monitor service levels and address any colleague concerns promptly and professionally. Identify opportunities to improve processes and enhance the overall workplace experience.
• End of Day: Review team performance, address any outstanding tasks, and prepare for the next day. Collaborate with other ESS team members on firm-wide initiatives and best practices.

Why Boston?

Boston is a vibrant and dynamic city with a rich history, thriving economy, and a diverse culture. As a major hub for finance, technology, and education, Boston offers countless opportunities for professional growth and personal enrichment. Our Boston office is located in the heart of the city, providing easy access to public transportation, restaurants, and cultural attractions. Working in Boston allows you to be part of a talented and innovative community while enjoying a high quality of life.

Career Path

At RSM, we are committed to providing our employees with opportunities for growth and advancement. The Workplace Experience Support Supervisor role can be a stepping stone to various career paths within the firm. You may have the opportunity to advance to a Workplace Experience Support Manager role, taking on more responsibility for strategic planning and team leadership. Alternatively, you could explore opportunities in other areas of ESS, such as project management, vendor management, or sustainability. RSM also offers a wide range of training and development programs to help you enhance your skills and knowledge.

Salary and Benefits

The estimated salary range for a Workplace Experience Support Supervisor in Boston, Massachusetts is $65,000 to $95,000 annually. The actual salary will be based on your experience, skills, and qualifications. In addition to a competitive salary, RSM offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Generous paid time off (PTO) and holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• Professional development and training opportunities
• Tuition reimbursement program
• Employee assistance program (EAP)
• Wellness programs and resources
• Employee referral program
• Discounts on products and services
• Parental leave
• Adoption assistance
• Commuter benefits

RSM Culture

At RSM, we believe that our people are our greatest asset. We foster a culture of collaboration, respect, and inclusion, where everyone feels valued and empowered to contribute their best work. We are committed to providing our employees with a supportive and challenging environment where they can grow both personally and professionally. RSM is also deeply committed to giving back to the communities where we live and work. We encourage our employees to volunteer their time and talents to support local organizations and causes.

How to Apply

If you are a motivated and results-oriented individual with a passion for creating exceptional workplace experiences, we encourage you to apply for the Workplace Experience Support Supervisor position in our Boston office. To apply, please visit our careers website and submit your resume and cover letter. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Workplace Experience Support Supervisor?
   The key responsibilities include supervising an ESS operations and facilities team, coordinating workplace experience support, ensuring adequate office coverage, maintaining the building environment, planning events and meetings, and delivering exceptional customer service.
2. What qualifications are required for this role?
   A bachelor's degree in business administration, facilities management, or a related field is required, along with 3+ years of experience in facilities management, hospitality, or office operations, and 1+ years of supervisory experience.
3. What skills are essential for success in this role?
   Essential skills include facilities management, hospitality management, office operations, event planning, team supervision, communication, problem-solving, and customer service.
4. What is the career path for this position?
   The career path can lead to a Workplace Experience Support Manager role or opportunities in other areas of ESS, such as project management or vendor management.
5. What is the salary range for this position?
   The estimated salary range is $65,000 to $95,000 annually, based on experience, skills, and qualifications.
6. What benefits does RSM offer?
   RSM offers a comprehensive benefits package that includes health insurance, paid time off, a 401(k) plan, an employee stock purchase plan, and more.
7. What is the company culture like at RSM?
   RSM fosters a culture of collaboration, respect, and inclusion, where everyone feels valued and empowered to contribute their best work.
8. How does RSM support employee development?
   RSM offers a wide range of training and development programs to help employees enhance their skills and knowledge.
9. How can I apply for this position?
   To apply, please visit our careers website and submit your resume and cover letter.
10. What is RSM's commitment to diversity and inclusion?
    RSM is committed to creating a diverse, equitable, and inclusive workplace where every member of our team feels valued, respected, and has opportunities to grow.