Role Overview

Join Datadog as a Sales Engineer (Customer Success) in Tokyo, Japan, and become the technical backbone of our high-growth cloud monitoring platform. Datadog is the leading SaaS solution for observability, empowering engineering teams worldwide to monitor infrastructure, applications, and security in real-time. As a Sales Engineer, you'll qualify and close opportunities by delivering expert demos, supporting POCs, and guiding customers through their cloud transformation journey.

Our Tokyo team thrives in a hybrid workplace model, blending collaborative in-office energy with flexible work-life harmony. You'll work closely with sales, customer success, and product teams to showcase how Datadog's unified platform breaks down silos in the cloud age. With direct input to our product roadmap, your customer insights shape the future of observability. If you're passionate about cloud technologies, enjoy technical presentations, and want limitless career growth, this role at Datadog Tokyo is your launchpad.

Datadog (NASDAQ: DDOG) combines explosive growth with profitability, serving enterprises across industries. Built by engineers for engineers, we monitor entire technology stacks—from Kubernetes clusters to serverless functions. Join our Tokyo office to champion innovation, diversity, and professional excellence in Japan's dynamic tech scene.

Key Responsibilities at Datadog

• Partner with sales and customer success teams to articulate Datadog's observability value proposition, vision, and cloud-native strategy to Japanese enterprises.
• Continually master new technologies including AWS, Kubernetes, and Datadog's APM to build competitive knowledge and technical credibility.
• Deliver high-impact product demos and technical presentations to prospects, partners, and existing clients in Tokyo and across Japan.
• Maintain direct communication with Datadog's product team to prioritize feature requests based on customer, competitor, and market feedback.
• Guide clients through product trials, POCs, and onboarding, resolving roadblocks with creative problem-solving.
• Think innovatively to tackle technical challenges across the full customer lifecycle, from initial qualification to long-term success.
• Collaborate cross-functionally to escalate bugs, address concerns, and position Datadog as the premier cloud monitoring solution.
• Travel up to 15% via train, auto, or air for client sites, events, and industry conferences in Japan.
• Serve as a brand ambassador, fostering relationships that drive adoption of Datadog's infrastructure monitoring, log management, and security features.

Qualifications & Requirements

Datadog seeks collaborative technologists who thrive in hybrid environments. While we value diverse backgrounds, here are key qualifications for our Commercial Sales Engineer (Customer Success) in Tokyo:

• Minimum 1 year in technical sales, pre-sales, post-sales, or customer success engineering roles.
• Deep knowledge of modern web development, cloud platforms (AWS, GCP, Azure), containers (Docker, Kubernetes), and DevOps practices.
• Strong bilingual communication skills (Japanese/English) for presentations, demos, and stakeholder interactions.
• Comfortable delivering technical demos to C-level executives and engineering teams.
• Proven multitasking, time management, and responsiveness in fast-paced sales cycles.
• Curious, eager learner with persistence in solving complex observability challenges.
• Ability to sit for up to 4 hours and travel domestically up to 15%.
• Enjoys hybrid office culture at our Tokyo location for team collaboration and creativity.

We encourage passionate technologists to apply even if you don't meet every criterion—Datadog invests in your growth from day one.

Salary & Benefits

Datadog offers competitive compensation for Sales Engineers in Tokyo, estimated at 8,000,000 - 15,000,000 JPY annually based on experience, plus performance incentives. Our total rewards package includes:

• New hire stock equity (RSUs) and ESPP for long-term wealth building.
• Comprehensive health insurance covering family members.
• Commuter benefits for Tokyo hybrid commuting.
• Fitness reimbursements and wellness stipends.
• Best-in-class onboarding and continuous professional development.
• Mentor/buddy programs for intra-company networking.
• Generous PTO, parental leave, and global benefits adapted for Japan.
• Career pathing with specialized Datadog product training.

Why Join Datadog?

Datadog isn't just a monitoring platform—it's a launchpad for your career in cloud observability. In Tokyo, you'll join a passionate, people-first team solving real-world challenges for Japan's top enterprises. Our hybrid model fosters creativity through in-person collaboration while supporting work-life balance.

Experience #DatadogLife: inclusive Community Guilds, Inclusion Talks, and continuous learning via our Learning Center. With direct product influence, limitless potential, and a collaborative culture, Datadog empowers you to grow as a Sales Engineer while driving customer success in APM, logs, infrastructure, and security monitoring.

We're committed to equal opportunity, welcoming diverse talent regardless of background. Check our Instagram, LinkedIn, and Learning Center for team insights.

How to Apply

Ready to accelerate your career with Datadog's cloud monitoring excellence? Apply now for the Sales Engineer (Customer Success) role in Tokyo. Submit your resume highlighting technical sales experience and cloud knowledge. Our team reviews applications promptly—don't miss this chance to join a high-growth SaaS leader!

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