Description Salesforce is looking for a highly motivated leader to manage the team responsible for proposing, developing, executing, tracking, and reporting on Programs in support of the Global Renewals Organization. These programs are focused on Preventing & Offsetting Attrition at time of Renewal at scale, and delivering better customer Retention/Growth outcomes. This leader will work cross functionally with the wider Sales, Renewals, Product, & Strategy teams to deliver targeted & measurable business outcomes that fuel our overall Renewals Strategy.The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce. This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership. Responsibilities:Partner with the Global Renwal & Sales Leaders to mitigate attrition & drive growth at time of RenewalPartner with OU Sales Programs Managers to scale Programs direct to the OUsDrive accountability & impact across both the Renewals Programs Team & the Renewals Field TeamIdentify and recommend areas of strategic focusPropose, create, prioritize, execute, and report on the impact of Renewals ProgramsLead multiple complex and strategic projects to support revenue retention & growthPartner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendationsProvide management with scope, timeline, requirements, benefits, and return on investment for each projectCommunicate risk clearly and take the lead in developing resolution strategiesRepresent the Renewals team on broader cross-functional projects involving other parts of the business as neededDesired Skills/Experience:Experience10+ years of relevant experience, ideally in Sales Strategy, Renewals Strategy, Business Operations, Strategic Finance, Consulting, or related fieldsExperience building and leading high performing teamsProven success in sales strategy or business operations related to business metrics, operations, and revenue growthDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)SkillsConfident communicator with attention to detail, oral, written, and presentation skillsAbility to structure and transition complex problems to solutionsOutstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendationsBuilding and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentationsAbility to see the big picture, innovate, and adapt to changeKnowledge of Salesforce products desired or experience with comparable enterprise business technology toolsGet it-done attitude with a strong sense of team spiritSelf-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.