Director, Vendor Management
Salesforce
Director, Vendor Management
Job Description
Description We are seeking a dynamic and Expereinced Director of Workplace Services to lead and scale our global workplace operations, with a focus on vendor management, IFM delivery, and program consistency across regions. This role is instrumental in ensuring our workplaces are efficient, sustainable, and employee-centric, while aligning with broader corporate goals including operational excellence, AI + Data strategy , global consistency, and sustainability.Key Responsibilities:🌍 Global Strategy & Program AlignmentLead the global implementation of workplace programs, policies, and IFM service models across all regions.Ensure consistency in service experience, while allowing for local adaptation based on culture, regulations, regional nuance and business needs.Collaborate with stakeholders - Real Estate Strategy, Project Delivery, Business Technology, Procurement and Finance to align workplace services with the company’s broader strategic initiatives.🤝 Vendor & IFM Partner ManagementServe as the primary relationship owner for global IFM partners and other key workplace service vendors.Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement.Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.🏢 Workplace Operations LeadershipEnsure facilities meet quality, safety, and operational standards across global campus.Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.💰 Budgeting & Financial ManagementDevelop and manage global workplace services budgets, including forecasting, cost control, and reporting.Identify and implement cost-saving opportunities through operational efficiencies and vendor leverage.🌱 Sustainability & CompliancePartner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction.Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer-paid parking), and internal policies.Qualifications:10+ years of experience in Facilities/Workplace Services, with at least 5 years in a leadership role managing large teams and vendors.Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract/vendor oversight.Experience with global program implementation, ideally across the AMERICAS,, EMEA, APAC and India regions.Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings.Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices.Excellent leadership, communication, and stakeholder management skills.Bachelor's degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus.Preferred Attributes:Experience in high-growth tech, professional services, or similarly fast-paced global environments.Strategic thinker with strong analytical and financial acumen.Passion for creating inspiring and inclusive workplace environments. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Locations
- Chicago, Illinois
- Atlanta, Georgia
- San Francisco, California
- Indianapolis, Indiana
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
180,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- experience in Facilities/Workplace Servicesintermediate
- leadership role managing large teams and vendorsintermediate
- expertise in Integrated Facilities Management (IFM)intermediate
- global program implementationintermediate
- driving operational efficiencyintermediate
- service qualityintermediate
- cost optimizationintermediate
- understanding of workplace trendsintermediate
- hybrid work modelsintermediate
- employee experienceintermediate
- sustainability practicesintermediate
- leadershipintermediate
- communicationintermediate
- stakeholder managementintermediate
- analyticalintermediate
- financial acumenintermediate
Required Qualifications
- 10+ years of experience in Facilities/Workplace Services, with at least 5 years in a leadership role managing large teams and vendors. (experience, 10 years)
- Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract/vendor oversight. (experience)
- Experience with global program implementation, ideally across the AMERICAS,, EMEA, APAC and India regions. (experience)
- Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings. (experience)
- Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices. (experience)
- Excellent leadership, communication, and stakeholder management skills. (experience)
- Bachelor's degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus. (degree in professional certification)
Preferred Qualifications
- Experience in high-growth tech, professional services, or similarly fast-paced global environments. (experience)
- Strategic thinker with strong analytical and financial acumen. (experience)
- Passion for creating inspiring and inclusive workplace environments. (experience)
Responsibilities
- Lead the global implementation of workplace programs, policies, and IFM service models across all regions.
- Ensure consistency in service experience, while allowing for local adaptation based on culture, regulations, regional nuance and business needs.
- Collaborate with stakeholders - Real Estate Strategy, Project Delivery, Business Technology, Procurement and Finance to align workplace services with the company’s broader strategic initiatives.
- Serve as the primary relationship owner for global IFM partners and other key workplace service vendors.
- Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement.
- Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.
- Ensure facilities meet quality, safety, and operational standards across global campus.
- Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.
- Develop and manage global workplace services budgets, including forecasting, cost control, and reporting.
- Identify and implement cost-saving opportunities through operational efficiencies and vendor leverage.
- Partner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction.
- Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer-paid parking), and internal policies.
Tags & Categories
Director, Vendor Management
Salesforce
Director, Vendor Management
Job Description
Description We are seeking a dynamic and Expereinced Director of Workplace Services to lead and scale our global workplace operations, with a focus on vendor management, IFM delivery, and program consistency across regions. This role is instrumental in ensuring our workplaces are efficient, sustainable, and employee-centric, while aligning with broader corporate goals including operational excellence, AI + Data strategy , global consistency, and sustainability.Key Responsibilities:🌍 Global Strategy & Program AlignmentLead the global implementation of workplace programs, policies, and IFM service models across all regions.Ensure consistency in service experience, while allowing for local adaptation based on culture, regulations, regional nuance and business needs.Collaborate with stakeholders - Real Estate Strategy, Project Delivery, Business Technology, Procurement and Finance to align workplace services with the company’s broader strategic initiatives.🤝 Vendor & IFM Partner ManagementServe as the primary relationship owner for global IFM partners and other key workplace service vendors.Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement.Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.🏢 Workplace Operations LeadershipEnsure facilities meet quality, safety, and operational standards across global campus.Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.💰 Budgeting & Financial ManagementDevelop and manage global workplace services budgets, including forecasting, cost control, and reporting.Identify and implement cost-saving opportunities through operational efficiencies and vendor leverage.🌱 Sustainability & CompliancePartner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction.Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer-paid parking), and internal policies.Qualifications:10+ years of experience in Facilities/Workplace Services, with at least 5 years in a leadership role managing large teams and vendors.Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract/vendor oversight.Experience with global program implementation, ideally across the AMERICAS,, EMEA, APAC and India regions.Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings.Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices.Excellent leadership, communication, and stakeholder management skills.Bachelor's degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus.Preferred Attributes:Experience in high-growth tech, professional services, or similarly fast-paced global environments.Strategic thinker with strong analytical and financial acumen.Passion for creating inspiring and inclusive workplace environments. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Locations
- Chicago, Illinois
- Atlanta, Georgia
- San Francisco, California
- Indianapolis, Indiana
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
180,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- experience in Facilities/Workplace Servicesintermediate
- leadership role managing large teams and vendorsintermediate
- expertise in Integrated Facilities Management (IFM)intermediate
- global program implementationintermediate
- driving operational efficiencyintermediate
- service qualityintermediate
- cost optimizationintermediate
- understanding of workplace trendsintermediate
- hybrid work modelsintermediate
- employee experienceintermediate
- sustainability practicesintermediate
- leadershipintermediate
- communicationintermediate
- stakeholder managementintermediate
- analyticalintermediate
- financial acumenintermediate
Required Qualifications
- 10+ years of experience in Facilities/Workplace Services, with at least 5 years in a leadership role managing large teams and vendors. (experience, 10 years)
- Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract/vendor oversight. (experience)
- Experience with global program implementation, ideally across the AMERICAS,, EMEA, APAC and India regions. (experience)
- Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings. (experience)
- Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices. (experience)
- Excellent leadership, communication, and stakeholder management skills. (experience)
- Bachelor's degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus. (degree in professional certification)
Preferred Qualifications
- Experience in high-growth tech, professional services, or similarly fast-paced global environments. (experience)
- Strategic thinker with strong analytical and financial acumen. (experience)
- Passion for creating inspiring and inclusive workplace environments. (experience)
Responsibilities
- Lead the global implementation of workplace programs, policies, and IFM service models across all regions.
- Ensure consistency in service experience, while allowing for local adaptation based on culture, regulations, regional nuance and business needs.
- Collaborate with stakeholders - Real Estate Strategy, Project Delivery, Business Technology, Procurement and Finance to align workplace services with the company’s broader strategic initiatives.
- Serve as the primary relationship owner for global IFM partners and other key workplace service vendors.
- Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement.
- Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.
- Ensure facilities meet quality, safety, and operational standards across global campus.
- Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.
- Develop and manage global workplace services budgets, including forecasting, cost control, and reporting.
- Identify and implement cost-saving opportunities through operational efficiencies and vendor leverage.
- Partner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction.
- Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer-paid parking), and internal policies.
Tags & Categories