Director/Sr Director of Product Management, Agentforce IT Service
Salesforce
Director/Sr Director of Product Management, Agentforce IT Service
Job Description
Description Responsibilities:Drive product adoption of Agentforce Service through the creation of scalable processes and assetsWork closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectivesOwn the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEARepresent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce ServiceFeed strategic customer requirements into the Product teamDrive resolution of strategic customer requestsKey Competencies:High energy and passion for the job5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce managementExperience presenting to C-suite executivesStrong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussionsExperience in gathering and transforming customer needs into product requirements and operational solutionsB.S. degree (Computer Science, MIS or related degree preferred)Desired Skills and Experience:Experience building and implementing service solutionsSalesforce Admin, Service Cloud Consultant, and IT Service Consultant CertificationsExperience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Locations
- San Francisco, California
- Bellevue, Washington
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
220,000 - 320,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service / IT Service domain experienceintermediate
- asset service managementintermediate
- scheduling and optimisationintermediate
- mobile workforce managementintermediate
- presenting to C-suite executivesintermediate
- organisational and analytical skillsintermediate
- written and oral communication skillsintermediate
- high-level business discussionsintermediate
- gathering and transforming customer needs into product requirements and operational solutionsintermediate
- building and implementing service solutionsintermediate
- Salesforce Adminintermediate
- Service Cloud Consultantintermediate
- IT Service Consultant Certificationsintermediate
Required Qualifications
- High energy and passion for the job (experience)
- 5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management (experience, 5 years)
- Experience presenting to C-suite executives (experience)
- Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions (experience)
- Experience in gathering and transforming customer needs into product requirements and operational solutions (experience)
- B.S. degree (Computer Science, MIS or related degree preferred) (degree in related degree preferred)
Preferred Qualifications
- Experience building and implementing service solutions (experience)
- Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications (certification)
- Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare. (experience)
Responsibilities
- Drive product adoption of Agentforce Service through the creation of scalable processes and assets
- Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
- Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
- Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.
- Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
- Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
- Feed strategic customer requirements into the Product team
- Drive resolution of strategic customer requests
Tags & Categories
Director/Sr Director of Product Management, Agentforce IT Service
Salesforce
Director/Sr Director of Product Management, Agentforce IT Service
Job Description
Description Responsibilities:Drive product adoption of Agentforce Service through the creation of scalable processes and assetsWork closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectivesOwn the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEARepresent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce ServiceFeed strategic customer requirements into the Product teamDrive resolution of strategic customer requestsKey Competencies:High energy and passion for the job5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce managementExperience presenting to C-suite executivesStrong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussionsExperience in gathering and transforming customer needs into product requirements and operational solutionsB.S. degree (Computer Science, MIS or related degree preferred)Desired Skills and Experience:Experience building and implementing service solutionsSalesforce Admin, Service Cloud Consultant, and IT Service Consultant CertificationsExperience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Locations
- San Francisco, California
- Bellevue, Washington
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
220,000 - 320,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service / IT Service domain experienceintermediate
- asset service managementintermediate
- scheduling and optimisationintermediate
- mobile workforce managementintermediate
- presenting to C-suite executivesintermediate
- organisational and analytical skillsintermediate
- written and oral communication skillsintermediate
- high-level business discussionsintermediate
- gathering and transforming customer needs into product requirements and operational solutionsintermediate
- building and implementing service solutionsintermediate
- Salesforce Adminintermediate
- Service Cloud Consultantintermediate
- IT Service Consultant Certificationsintermediate
Required Qualifications
- High energy and passion for the job (experience)
- 5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management (experience, 5 years)
- Experience presenting to C-suite executives (experience)
- Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions (experience)
- Experience in gathering and transforming customer needs into product requirements and operational solutions (experience)
- B.S. degree (Computer Science, MIS or related degree preferred) (degree in related degree preferred)
Preferred Qualifications
- Experience building and implementing service solutions (experience)
- Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications (certification)
- Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare. (experience)
Responsibilities
- Drive product adoption of Agentforce Service through the creation of scalable processes and assets
- Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
- Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
- Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.
- Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
- Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
- Feed strategic customer requirements into the Product team
- Drive resolution of strategic customer requests
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