Salesforce Portfolio Leader (Agentforce & Data Cloud)
Salesforce
Salesforce Portfolio Leader (Agentforce & Data Cloud)
Job Description
Description We are seeking an exceptional Portfolio Leader to join our Agentforce Acceleration Team. This critical role combines strategic leadership with hands-on technical expertise to drive both the success of our customers and the growth of our Agentforce Engineers.In this role, you will: Leadership & Team ManagementLead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.Technical Strategy & ExecutionMaintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.Customer & Business ImpactDrive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.We're looking for someone with:Proven Leadership: Overall 16+ years of experience & 8+ years in direct people management or indirect leadership roles, with a track record in talent management.Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration.Enterprise Customer Focus: Strong background in high-touch customer success strategies at the enterprise level, coupled with executive-level communication and influence skills.Problem-Solving Mindset: Resourcefulness, flexibility, and a "get-it-done" demeanor are essential.Preferred Qualifications:Experience with Salesforce Data Cloud and/or Agentforce platform.Experience building and deploying Agentforce agents or Einstein Bots.Familiarity with prompt engineering, LLM integration, and AI governance practices.Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce.
Locations
- Bangalore, India
- Mumbai, India
- Hyderabad, India
- Gurgaon, India
- Pune, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
45,000,000 - 75,000,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- hands-on experience in Salesforce implementationintermediate
- AI integrationintermediate
- executive-level communicationintermediate
- influence skillsintermediate
- Experience with Salesforce Data Cloudintermediate
- Agentforce platformintermediate
- Experience building and deploying Agentforce agentsintermediate
- Einstein Botsintermediate
- prompt engineeringintermediate
- LLM integrationintermediate
- AI governance practicesintermediate
- Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud)intermediate
Required Qualifications
- Proven Leadership: Overall 16+ years of experience & 8+ years in direct people management or indirect leadership roles, with a track record in talent management. (experience, 16 years)
- Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration. (experience)
- Enterprise Customer Focus: Strong background in high-touch customer success strategies at the enterprise level, coupled with executive-level communication and influence skills. (experience)
- Problem-Solving Mindset: Resourcefulness, flexibility, and a "get-it-done" demeanor are essential. (experience)
Preferred Qualifications
- Experience with Salesforce Data Cloud and/or Agentforce platform. (experience)
- Experience building and deploying Agentforce agents or Einstein Bots. (experience)
- Familiarity with prompt engineering, LLM integration, and AI governance practices. (experience)
- Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud). (certification)
Responsibilities
- Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.
- Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.
- Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.
- Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.
- Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.
- Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.
- Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.
- Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.
Tags & Categories
Salesforce Portfolio Leader (Agentforce & Data Cloud)
Salesforce
Salesforce Portfolio Leader (Agentforce & Data Cloud)
Job Description
Description We are seeking an exceptional Portfolio Leader to join our Agentforce Acceleration Team. This critical role combines strategic leadership with hands-on technical expertise to drive both the success of our customers and the growth of our Agentforce Engineers.In this role, you will: Leadership & Team ManagementLead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.Technical Strategy & ExecutionMaintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.Customer & Business ImpactDrive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.We're looking for someone with:Proven Leadership: Overall 16+ years of experience & 8+ years in direct people management or indirect leadership roles, with a track record in talent management.Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration.Enterprise Customer Focus: Strong background in high-touch customer success strategies at the enterprise level, coupled with executive-level communication and influence skills.Problem-Solving Mindset: Resourcefulness, flexibility, and a "get-it-done" demeanor are essential.Preferred Qualifications:Experience with Salesforce Data Cloud and/or Agentforce platform.Experience building and deploying Agentforce agents or Einstein Bots.Familiarity with prompt engineering, LLM integration, and AI governance practices.Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce.
Locations
- Bangalore, India
- Mumbai, India
- Hyderabad, India
- Gurgaon, India
- Pune, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
45,000,000 - 75,000,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- hands-on experience in Salesforce implementationintermediate
- AI integrationintermediate
- executive-level communicationintermediate
- influence skillsintermediate
- Experience with Salesforce Data Cloudintermediate
- Agentforce platformintermediate
- Experience building and deploying Agentforce agentsintermediate
- Einstein Botsintermediate
- prompt engineeringintermediate
- LLM integrationintermediate
- AI governance practicesintermediate
- Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud)intermediate
Required Qualifications
- Proven Leadership: Overall 16+ years of experience & 8+ years in direct people management or indirect leadership roles, with a track record in talent management. (experience, 16 years)
- Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration. (experience)
- Enterprise Customer Focus: Strong background in high-touch customer success strategies at the enterprise level, coupled with executive-level communication and influence skills. (experience)
- Problem-Solving Mindset: Resourcefulness, flexibility, and a "get-it-done" demeanor are essential. (experience)
Preferred Qualifications
- Experience with Salesforce Data Cloud and/or Agentforce platform. (experience)
- Experience building and deploying Agentforce agents or Einstein Bots. (experience)
- Familiarity with prompt engineering, LLM integration, and AI governance practices. (experience)
- Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud). (certification)
Responsibilities
- Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.
- Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.
- Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.
- Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.
- Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.
- Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.
- Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.
- Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.
Tags & Categories