Description To continue scaling our customer impact and deepening trusted partnerships, Salesforce is seeking a Chief Customer Officer (CCO) for the Agentforce Sales business. This senior executive will ensure our customers’ voices are at the center of everything we do – shaping product direction, driving adoption and measurable outcomes, and building a world-class customer success strategy for Agentforce Sales.Position Summary:The CCO, Agentforce Sales, will serve as the senior-most customer advocate for the business, responsible for defining and executing the end-to-end customer experience. This executive will:Act as the executive sponsor for Agentforce Sales customers — from high-growth startups to the largest global enterprises.Partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure customer needs directly inform product strategy and go-to-market execution.Represent Agentforce Sales with executive-level customers, boards, analysts, and the broader ecosystem, reinforcing Salesforce as a trusted innovation partner.This role is ideal for a proven, customer-centric leader who thrives at scale, has a passion for innovation and outcomes, and can elevate customer partnerships to the highest levels.Key Responsibilities:Customer Advocacy & SuccessServe as the executive voice of the customer for the Agentforce Sales business.Lead customer advisory boards, executive councils, and feedback forums to ensure customers influence product and roadmap decisions.Oversee customer success programs that drive measurable business outcomes and long-term value realization.Customer Success Strategy & ExecutionDefine strategies and playbooks to maximize adoption, renewals, and growth within Agentforce Sales accounts.Establish and operationalize customer health metrics, ensuring accountability and alignment to business impact.Cross-Functional LeadershipPartner with the GM of Agentforce Sales, along with Product and Engineering leadership, to align product priorities with customer outcomes.Collaborate with Sales and Customer Success teams to deliver scalable programs that accelerate customer value and expansion.Represent customer interests in internal investment and planning decisions to ensure initiatives are rooted in customer success.External Leadership & Thought PartnershipServe as a visible, trusted executive sponsor with key enterprise customers, reinforcing Salesforce’s position as a strategic growth partner.Represent Agentforce Sales at major industry events, analyst briefings, and customer summits.Build strong partnerships across the Salesforce ecosystem — including GSIs, ISVs, and system integrators — to advance customer innovation and impact.Required Experience & Qualifications:15+ years of senior leadership experience in customer-facing roles (Customer Success, General Management, Product Strategy, or related fields).Proven track record of executive engagement with enterprise customers, ideally within cloud software or SaaS.Demonstrated success scaling global customer success or engagement organizations.Strong business acumen and operational rigor, with the ability to translate customer insights into actionable strategies.Exceptional communicator, skilled at influencing across C-Suite customers and internal executive teams.Experience leading within highly matrixed, global organizations and driving alignment across diverse stakeholders'. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.