Technical Architect - Salesforce Service Cloud + ITIL
Salesforce
Technical Architect - Salesforce Service Cloud + ITIL
Job Description
Description The Technical Architect-ITSM is responsible for designing and managing the successful delivery of complex Salesforce solutions around our ITSM offering for our customers. These technologies include—but are not necessarily limited to Salesforce.com products ,Slack , Agentforce APIs, Apex/Visualforce, Lightning, and integration/ETL technologies.You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background. ResponsibilitiesCollaborate with client stakeholders to define requirements, deliverables, and set and manage expectationsTranslate business requirements into well-architected solutions that best leverage the Salesforce platformLead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end statesProvide oversight and governance of Salesforce projectsFollow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followedManage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementationMaintain a target billable utilization aligned to the roleAbility to understand a project and deep dive to debug issuesFrom time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospectsLiaise with Salesforce product teams to support client implementationsTravels to client sites for projects, estimated 50-75%Requirements9-14 years CRM experience with a minimum of 6 years on the Salesforce platformMust have experience of one end to end Service Cloud implementation involving Case management in IT serviceHighly preferred ITIL 4 Foundation CertificateExpert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community CloudsUnderstanding of systems architecture and ability to design scalable performance-driven solutionsUnderstanding of key design patterns and large data volume limitations and best practicesUnderstanding of data sharing and visibility considerations and how these play into platform architectureFamiliarity with platform authentication patterns (SAML, SSO, OAuth)Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)Strong understanding of environment management, release management, code versioning best practices, and deployment methodologiesExperience with platform security capabilities (TLS, SSL)Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesStrong background in design/development of large web-based systems, or complete software product lifecycle exposureActive Salesforce certifications or ability to achieve relevant certifications upon hirePreferred Salesforce certificationsSalesforce Application ArchitectSalesforce System ArchitectSalesforce Service Cloud ConsultantSalesforce Sales Cloud ConsultantNice to haveDevelopment experience in Agentforce & slack
Locations
- Hyderabad, India
- Bangalore, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
45,000 - 90,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- proficiency in Salesforce.com productsintermediate
- proficiency in Slackintermediate
- proficiency in Agentforce APIsintermediate
- proficiency in Apex/Visualforceintermediate
- proficiency in Lightningintermediate
- experience with integration/ETL technologiesintermediate
- experience integrating systems via API’sintermediate
- strong development backgroundintermediate
- experience of one end to end Service Cloud implementation involving Case management in IT serviceintermediate
- understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Cloudsintermediate
- Understanding of systems architectureintermediate
- ability to design scalable performance-driven solutionsintermediate
- Understanding of key design patternsintermediate
- Understanding of large data volume limitations and best practicesintermediate
- Understanding of data sharing and visibility considerationsintermediate
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)intermediate
- Knowledge of data integration toolsintermediate
- experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)intermediate
- Strong understanding of environment managementintermediate
- Strong understanding of release managementintermediate
- Strong understanding of code versioning best practicesintermediate
- Strong understanding of deployment methodologiesintermediate
- Experience with platform security capabilities (TLS, SSL)intermediate
- Expert level experience defining the system architecture landscapeintermediate
- Strong background in design/development of large web-based systemsintermediate
- complete software product lifecycle exposureintermediate
- Development experience in Agentforce & slackintermediate
Required Qualifications
- 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform (experience, 14 years)
- Must have experience of one end to end Service Cloud implementation involving Case management in IT service (experience)
- Highly preferred ITIL 4 Foundation Certificate (experience)
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds (experience)
- Understanding of systems architecture and ability to design scalable performance-driven solutions (experience)
- Understanding of key design patterns and large data volume limitations and best practices (experience)
- Understanding of data sharing and visibility considerations and how these play into platform architecture (experience)
- Familiarity with platform authentication patterns (SAML, SSO, OAuth) (experience)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.) (experience)
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies (experience)
- Experience with platform security capabilities (TLS, SSL) (experience)
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes (experience)
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure (experience)
- Active Salesforce certifications or ability to achieve relevant certifications upon hire (certification)
Preferred Qualifications
- Salesforce Application Architect (experience)
- Salesforce System Architect (experience)
- Salesforce Service Cloud Consultant (experience)
- Salesforce Sales Cloud Consultant (experience)
- Development experience in Agentforce & slack (experience)
Responsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Maintain a target billable utilization aligned to the role
- Ability to understand a project and deep dive to debug issues
- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Travels to client sites for projects, estimated 50-75%
Tags & Categories
Technical Architect - Salesforce Service Cloud + ITIL
Salesforce
Technical Architect - Salesforce Service Cloud + ITIL
Job Description
Description The Technical Architect-ITSM is responsible for designing and managing the successful delivery of complex Salesforce solutions around our ITSM offering for our customers. These technologies include—but are not necessarily limited to Salesforce.com products ,Slack , Agentforce APIs, Apex/Visualforce, Lightning, and integration/ETL technologies.You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background. ResponsibilitiesCollaborate with client stakeholders to define requirements, deliverables, and set and manage expectationsTranslate business requirements into well-architected solutions that best leverage the Salesforce platformLead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end statesProvide oversight and governance of Salesforce projectsFollow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followedManage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementationMaintain a target billable utilization aligned to the roleAbility to understand a project and deep dive to debug issuesFrom time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospectsLiaise with Salesforce product teams to support client implementationsTravels to client sites for projects, estimated 50-75%Requirements9-14 years CRM experience with a minimum of 6 years on the Salesforce platformMust have experience of one end to end Service Cloud implementation involving Case management in IT serviceHighly preferred ITIL 4 Foundation CertificateExpert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community CloudsUnderstanding of systems architecture and ability to design scalable performance-driven solutionsUnderstanding of key design patterns and large data volume limitations and best practicesUnderstanding of data sharing and visibility considerations and how these play into platform architectureFamiliarity with platform authentication patterns (SAML, SSO, OAuth)Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)Strong understanding of environment management, release management, code versioning best practices, and deployment methodologiesExperience with platform security capabilities (TLS, SSL)Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesStrong background in design/development of large web-based systems, or complete software product lifecycle exposureActive Salesforce certifications or ability to achieve relevant certifications upon hirePreferred Salesforce certificationsSalesforce Application ArchitectSalesforce System ArchitectSalesforce Service Cloud ConsultantSalesforce Sales Cloud ConsultantNice to haveDevelopment experience in Agentforce & slack
Locations
- Hyderabad, India
- Bangalore, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
45,000 - 90,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- proficiency in Salesforce.com productsintermediate
- proficiency in Slackintermediate
- proficiency in Agentforce APIsintermediate
- proficiency in Apex/Visualforceintermediate
- proficiency in Lightningintermediate
- experience with integration/ETL technologiesintermediate
- experience integrating systems via API’sintermediate
- strong development backgroundintermediate
- experience of one end to end Service Cloud implementation involving Case management in IT serviceintermediate
- understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Cloudsintermediate
- Understanding of systems architectureintermediate
- ability to design scalable performance-driven solutionsintermediate
- Understanding of key design patternsintermediate
- Understanding of large data volume limitations and best practicesintermediate
- Understanding of data sharing and visibility considerationsintermediate
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)intermediate
- Knowledge of data integration toolsintermediate
- experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)intermediate
- Strong understanding of environment managementintermediate
- Strong understanding of release managementintermediate
- Strong understanding of code versioning best practicesintermediate
- Strong understanding of deployment methodologiesintermediate
- Experience with platform security capabilities (TLS, SSL)intermediate
- Expert level experience defining the system architecture landscapeintermediate
- Strong background in design/development of large web-based systemsintermediate
- complete software product lifecycle exposureintermediate
- Development experience in Agentforce & slackintermediate
Required Qualifications
- 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform (experience, 14 years)
- Must have experience of one end to end Service Cloud implementation involving Case management in IT service (experience)
- Highly preferred ITIL 4 Foundation Certificate (experience)
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds (experience)
- Understanding of systems architecture and ability to design scalable performance-driven solutions (experience)
- Understanding of key design patterns and large data volume limitations and best practices (experience)
- Understanding of data sharing and visibility considerations and how these play into platform architecture (experience)
- Familiarity with platform authentication patterns (SAML, SSO, OAuth) (experience)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.) (experience)
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies (experience)
- Experience with platform security capabilities (TLS, SSL) (experience)
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes (experience)
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure (experience)
- Active Salesforce certifications or ability to achieve relevant certifications upon hire (certification)
Preferred Qualifications
- Salesforce Application Architect (experience)
- Salesforce System Architect (experience)
- Salesforce Service Cloud Consultant (experience)
- Salesforce Sales Cloud Consultant (experience)
- Development experience in Agentforce & slack (experience)
Responsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Maintain a target billable utilization aligned to the role
- Ability to understand a project and deep dive to debug issues
- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Travels to client sites for projects, estimated 50-75%
Tags & Categories