Description Position DescriptionThe ‘AI for Field Service’ Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Technical Architect is a key player in the team’s back office and customer facing activities across the globe. This role involves leading customer facing discovery, crafting and implementing scalable solutions for complex use cases, to successfully meet business outcomes. Towards that aim, the Architect uses technical know-how, AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery. Main ResponsibilitiesCollaborate with and guide the customer and implementers to conceptualize, design and effectively implement AI solutions for field service scenariosDevelop and implement technical requirements by working closely with customer Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshopsDesign and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance IndicatorsUse advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goalsAnalyze customers’ data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectivesDrive innovation by advancing the practice's expertise through the development of tools and methodologiesKeep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.Minimal Required Skills & ExperienceBachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.Certifications in Salesforce Admin, Service CloudExperience in crafting and customizing Salesforce solutions using APEX and Flows3 or more years of experience in customer facing, leading roles in global organizations3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.Experience in using data analysis toolsExcellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing prioritiesFollowing skills/experience will be considered as an added advantage:Experience in the Field service industry will be regarded a significant advantageCertification in Salesforce Field Service, Platform Dev 1 and AIExperience with Generative AI based toolsFamiliarity with the service industry, scheduling, or logisticsAbility to travel, as the job requires (estimated at 20-30%)