Technical Support Engineer - French Speaking
Salesforce
Technical Support Engineer - French Speaking
Job Description
Description Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.A fluency in French in addition to EnglishKey Responsibilities:Own the complete end-to-end customer support experience.Provide prompt, detailed analysis of technical challenges and business issues.Provide customer satisfaction and deliver great experience.Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce FunctionalitiesTake ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practicesCreate and maintain Knowledge Base Articles both for internal and external audiences.Open and continuous collaboration with your team to increase team spirit and team efficiency.Required Skills/Experience:Customer-focused or previous customer-facing experience.Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.Ability to effectively prioritize, multi-task, and perform well under pressureKnows how/when to escalate customer issues as requiredProgramming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.Understanding of database concepts and SQLExcellent written and verbal communication skillsComfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)Ability to communicate technical concepts clearly and effectivelyFluent in French in addition to EnglishDesired Skills/Experience:Relevant experience working in Technical SupportPrevious experience with Salesforce and its technologiesAny official Salesforce CertificationFamiliarity with Trailhead or a Trailhead Ranger statusCRM domain knowledgeVisualForce and Apex knowledgeKnowledge of multi-tenant, grid, parallel, or distributed computing architecturesExperience with Eclipse IDE and ANTFamiliarity with Internet technologies: firewalls, web servers, proxy servers etc.Additional Language Proficiency a bonus*LI-Y
Locations
- Dublin, Ireland
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
55,000 - 75,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- proficiency in Frenchintermediate
- experience with technical issues and Integrationsintermediate
- experience with Apex/VF/Lightning Web Componentsintermediate
- experience with Standard Salesforce Functionalitiesintermediate
- programming abilities in Javaintermediate
- programming abilities in PHPintermediate
- programming abilities in Pythonintermediate
- programming abilities in Rubyintermediate
- programming abilities in .NETintermediate
- programming abilities in JavaScriptintermediate
- programming abilities in Perlintermediate
- knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.)intermediate
- understanding of database concepts and SQLintermediate
- knowledge of multi-tenant, grid, parallel, or distributed computing architecturesintermediate
- experience with Eclipse IDE and ANTintermediate
- familiarity with Internet technologies: firewalls, web servers, proxy servers etc.intermediate
- previous experience with Salesforce and its technologiesintermediate
- VisualForce and Apex knowledgeintermediate
Required Qualifications
- Customer-focused or previous customer-facing experience. (experience)
- Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience. (experience)
- Ability to effectively prioritize, multi-task, and perform well under pressure (experience)
- Knows how/when to escalate customer issues as required (experience)
- Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl. (experience)
- Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required. (experience)
- Understanding of database concepts and SQL (experience)
- Excellent written and verbal communication skills (experience)
- Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements) (experience)
- Ability to communicate technical concepts clearly and effectively (experience)
- Fluent in French in addition to English (experience)
Preferred Qualifications
- Relevant experience working in Technical Support (experience)
- Previous experience with Salesforce and its technologies (experience)
- Any official Salesforce Certification (certification)
- Familiarity with Trailhead or a Trailhead Ranger status (experience)
- CRM domain knowledge (experience)
- VisualForce and Apex knowledge (experience)
- Knowledge of multi-tenant, grid, parallel, or distributed computing architectures (experience)
- Experience with Eclipse IDE and ANT (experience)
- Familiarity with Internet technologies: firewalls, web servers, proxy servers etc. (experience)
- Additional Language Proficiency a bonus (experience)
Responsibilities
- Own the complete end-to-end customer support experience.
- Provide prompt, detailed analysis of technical challenges and business issues.
- Provide customer satisfaction and deliver great experience.
- Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
- Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
- Create and maintain Knowledge Base Articles both for internal and external audiences.
- Open and continuous collaboration with your team to increase team spirit and team efficiency.
Tags & Categories
Technical Support Engineer - French Speaking
Salesforce
Technical Support Engineer - French Speaking
Job Description
Description Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.A fluency in French in addition to EnglishKey Responsibilities:Own the complete end-to-end customer support experience.Provide prompt, detailed analysis of technical challenges and business issues.Provide customer satisfaction and deliver great experience.Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce FunctionalitiesTake ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practicesCreate and maintain Knowledge Base Articles both for internal and external audiences.Open and continuous collaboration with your team to increase team spirit and team efficiency.Required Skills/Experience:Customer-focused or previous customer-facing experience.Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.Ability to effectively prioritize, multi-task, and perform well under pressureKnows how/when to escalate customer issues as requiredProgramming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.Understanding of database concepts and SQLExcellent written and verbal communication skillsComfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)Ability to communicate technical concepts clearly and effectivelyFluent in French in addition to EnglishDesired Skills/Experience:Relevant experience working in Technical SupportPrevious experience with Salesforce and its technologiesAny official Salesforce CertificationFamiliarity with Trailhead or a Trailhead Ranger statusCRM domain knowledgeVisualForce and Apex knowledgeKnowledge of multi-tenant, grid, parallel, or distributed computing architecturesExperience with Eclipse IDE and ANTFamiliarity with Internet technologies: firewalls, web servers, proxy servers etc.Additional Language Proficiency a bonus*LI-Y
Locations
- Dublin, Ireland
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
55,000 - 75,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- proficiency in Frenchintermediate
- experience with technical issues and Integrationsintermediate
- experience with Apex/VF/Lightning Web Componentsintermediate
- experience with Standard Salesforce Functionalitiesintermediate
- programming abilities in Javaintermediate
- programming abilities in PHPintermediate
- programming abilities in Pythonintermediate
- programming abilities in Rubyintermediate
- programming abilities in .NETintermediate
- programming abilities in JavaScriptintermediate
- programming abilities in Perlintermediate
- knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.)intermediate
- understanding of database concepts and SQLintermediate
- knowledge of multi-tenant, grid, parallel, or distributed computing architecturesintermediate
- experience with Eclipse IDE and ANTintermediate
- familiarity with Internet technologies: firewalls, web servers, proxy servers etc.intermediate
- previous experience with Salesforce and its technologiesintermediate
- VisualForce and Apex knowledgeintermediate
Required Qualifications
- Customer-focused or previous customer-facing experience. (experience)
- Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience. (experience)
- Ability to effectively prioritize, multi-task, and perform well under pressure (experience)
- Knows how/when to escalate customer issues as required (experience)
- Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl. (experience)
- Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required. (experience)
- Understanding of database concepts and SQL (experience)
- Excellent written and verbal communication skills (experience)
- Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements) (experience)
- Ability to communicate technical concepts clearly and effectively (experience)
- Fluent in French in addition to English (experience)
Preferred Qualifications
- Relevant experience working in Technical Support (experience)
- Previous experience with Salesforce and its technologies (experience)
- Any official Salesforce Certification (certification)
- Familiarity with Trailhead or a Trailhead Ranger status (experience)
- CRM domain knowledge (experience)
- VisualForce and Apex knowledge (experience)
- Knowledge of multi-tenant, grid, parallel, or distributed computing architectures (experience)
- Experience with Eclipse IDE and ANT (experience)
- Familiarity with Internet technologies: firewalls, web servers, proxy servers etc. (experience)
- Additional Language Proficiency a bonus (experience)
Responsibilities
- Own the complete end-to-end customer support experience.
- Provide prompt, detailed analysis of technical challenges and business issues.
- Provide customer satisfaction and deliver great experience.
- Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
- Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
- Create and maintain Knowledge Base Articles both for internal and external audiences.
- Open and continuous collaboration with your team to increase team spirit and team efficiency.
Tags & Categories