Position SummaryAs a Sales Order Desk Specialist, you are responsible for managing and processing orders from customers, ensuring accuracy and timely delivery. This may involve entering data into our order processing system, creating reports, and validating order allocation. You must provide excellent customer service and offer solutions to any problems that may arise.Role and ResponsibilitiesRoles and responsibilities includes, but is not limited to:Focuses on nationwide & overall transactions of Sales Orders(SO) & Delivery Orders(DO) for Samsung Mobile(MX) productsManages MX Outsourced employees assigned for MX transactions (OS Team Leader & Staffs)Reports MX SO/DO issues to Sales Order Desk Part Leader & MX Sales Operations TeamManages SO/DO for L1 Online, B2B Sales, Export, Online Business Transactions & Redemption Management SystemProcess SO/DOs of BCD Grade SKUs, Mockups & Live Demo UnitsParticipates in the Business Analysis, Process Improvement and Workshops for Order Management and Logistics.Requests STO(stock/inventory transfer orders)Requests Sales Orders for Credit block releasing to proceed for DO creation.Creates SO/DO using OCR (for specific dealers)Creates SO/DO of MX FOC requests (In House, Service & Gifts/Tokens)Setup of condition requests of SKUs in Sales PortalSkills and QualificationsTo be successful in this role, you must have/be able to:Bachelor’s Degree in Business or any related course3+ years of experience working in a multi-national companyExtensive experience in SAP or other related systemExtensive knowledge in MS Office tools, specially Excel and Power PointHigh attention to detailGreat communication and customer service skillsAbility to work on tight deadlines and multitaskAbility to work independently and as part of a teamAbility to work in a fast-paced environmentIf you’re up for the challenging yet rewarding role, click on apply now!#LI-SEPCO* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.