Position SummaryWe're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.Role and Responsibilities- 24x7 NOC monitoring of all DA services except for China- Failure detection and alarm propagation for DA servers- 24x7 NOC monitoring for service failure detection and propagation- Enhance monitoring system for NOC operation- Practical test with real device and system every two hours- NOC monitoring reports (weekly / semi-annual / annual)Skills and Qualifications- Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc)- Familiar or have experience in ticketing or issue tracking system (JIRA)- Have knowledge in service performance metrics (cpu load, memory, storage, network, etc)- Have experience in conducting functional testing.- Good in English both writing and verbal.- Willing to work in shift.- This position will be hired under a third-party contract (12 months).* Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.