Position SummaryRole and Responsibilities· Provide excellent & differentiated tech support to customers· Leading technical support on various home appliances products· Resolving customer problems; identifying trends & weak points and contacting relevant teams· Review & analyse products quality issues and provide technical advice· Meet and exceed department’s targets & KPIs· Strategic approach to improve customer service experience· Analyzing service and customer service data· Working closely and in synchronization with various internal and external interfaces.Skills and QualificationsExperience in technical support service roles.Technical knowledge and orientationHigh analytical skills- experience in analysing complex dataCreativity and problem-solving skillsAbility to understand and manage complex processes.Ability to work cooperatively in a team and as an individual.Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)English- High level.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.