Applications Support Analyst - Research at Sanford Health: Advance Your IT Career in Sioux Falls, SD

Role Overview

As an Applications Support Analyst - Research at Sanford Health in Sioux Falls, South Dakota, you will play a critical role in ensuring the smooth operation of our healthcare information systems. Your primary responsibilities will involve providing technical support, troubleshooting issues, and implementing solutions to optimize system performance. You will work closely with various departments, including clinical staff, IT teams, and external vendors, to address their application-related needs. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

A Day in the Life

Your day might begin by reviewing and prioritizing incoming support tickets, addressing urgent issues first. You'll spend time troubleshooting application errors, conducting root cause analysis, and implementing fixes or workarounds. Collaboration is key, as you'll frequently interact with other IT teams to escalate complex problems or coordinate system updates. You might also be involved in creating training materials or conducting training sessions for end-users to enhance their understanding and usage of the applications. Data analysis could also be a daily task as you review the data coming from the system.

Why Sioux Falls, South Dakota?

Sioux Falls offers a vibrant and growing community with a high quality of life. The city boasts a strong economy, affordable housing, excellent schools, and a thriving arts and culture scene. Outdoor enthusiasts will appreciate the numerous parks, trails, and recreational opportunities available. Sanford Health is a major employer in Sioux Falls, providing ample career opportunities and a supportive work environment. Living in Sioux Falls allows you to balance your professional aspirations with a fulfilling personal life.

Career Path

This Applications Support Analyst role can serve as a stepping stone to various career paths within Sanford Health's IT department. With experience and continuous learning, you can advance to roles such as Senior Applications Analyst, Systems Analyst, Project Manager, or even leadership positions like IT Manager or Director. Sanford Health is committed to employee development and offers opportunities for training, certifications, and mentorship to help you reach your career goals.

Salary & Benefits

The estimated salary range for this position in Sioux Falls, SD is $55,000 to $85,000 per year, based on experience and qualifications. Sanford Health offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) including vacation, sick leave, and holidays
• Retirement plan with employer matching or contribution
• Life insurance
• Disability insurance (short-term and long-term)
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement or assistance
• Professional development opportunities
• Wellness programs
• Employee discounts
• On-site amenities (e.g., fitness center, cafeteria)

Sanford Health Culture

Sanford Health is known for its commitment to patient care, innovation, and employee well-being. We foster a collaborative and supportive work environment where team members are encouraged to share ideas and contribute to the organization's mission. Our values include integrity, respect, compassion, and excellence. We are dedicated to providing our employees with opportunities for growth, development, and recognition.

How to Apply

To apply for the Applications Support Analyst - Research position at Sanford Health in Sioux Falls, SD, please visit our careers website at [insert Sanford Health careers website link here]. Follow the instructions to submit your online application, including your resume, cover letter, and any other required documents. Be sure to highlight your relevant skills, experience, and qualifications. This role requires EPIC certification within six months of hire so note this in your cover letter.

FAQ

1. What are the key responsibilities of an Applications Support Analyst? Key responsibilities include providing technical support, troubleshooting application issues, creating training materials, and collaborating with other IT teams.
2. What qualifications are required for this position? A Bachelor's Degree in Information Technology, Healthcare, Business, or a related field is required. One year of relevant experience in application support, hardware, or interface is preferred. EPIC certification must be obtained within six months of hire.
3. What skills are essential for success in this role? Essential skills include analytical skills, problem-solving abilities, communication skills, technical proficiency, and customer service skills.
4. What is the career path for an Applications Support Analyst at Sanford Health? With experience and continuous learning, you can advance to roles such as Senior Applications Analyst, Systems Analyst, Project Manager, or IT Manager.
5. What is the salary range for this position? The estimated salary range is $55,000 to $85,000 per year, based on experience and qualifications.
6. What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.
7. What is the work environment like at Sanford Health? Sanford Health fosters a collaborative and supportive work environment where team members are encouraged to share ideas and contribute to the organization's mission.
8. How does Sanford Health support employee development? Sanford Health provides opportunities for training, certifications, and mentorship to help employees reach their career goals.
9. What is the culture like in Sioux Falls, South Dakota? Sioux Falls offers a vibrant and growing community with a high quality of life, strong economy, and excellent schools.
10. Is relocation assistance available for this position? Relocation assistance may be available for qualified candidates, depending on their circumstances. Please inquire with the HR department during the application process.