Clinical Applications Support Analyst - Radiant/Cupid at Sanford Health

Sanford Health is seeking a Clinical Applications Support Analyst to join our team. In this role, you will be responsible for supporting our Radiant (Radiology) and Cupid (Cardiology) Epic applications, ensuring that our clinical staff has the tools they need to provide the best possible patient care. You will work closely with clinicians, IT professionals, and other stakeholders to gather requirements, design solutions, and implement changes to the system.

Role Overview

As a Clinical Applications Support Analyst, you will be a key member of our IT team, providing technical support and guidance to our clinical staff. You will be responsible for troubleshooting issues, implementing new features, and ensuring that our systems are running smoothly. You will also be involved in training users on how to use the system and providing documentation and support materials.

A Day in the Life

Here’s a glimpse into what your day might look like:

• Start the day by checking the ticketing system for new requests or issues.
• Meet with clinicians to gather requirements for a new feature.
• Design and implement changes to the system.
• Troubleshoot and resolve issues reported by users.
• Train users on how to use the system.
• Document changes to the system.
• Attend team meetings to discuss ongoing projects and issues.
• Stay up-to-date on the latest Epic Radiant and Cupid features and updates.

Why These Locations?

Sanford Health has a broad footprint across several states, including South Dakota, Minnesota, and North Dakota. These locations offer a variety of lifestyles, from vibrant urban centers to charming small towns. Whether you prefer the excitement of city life or the tranquility of the countryside, you’ll find a place to call home in our region. Additionally, these locations offer access to excellent schools, affordable housing, and a strong sense of community.

Career Path

Sanford Health is committed to providing our employees with opportunities for growth and advancement. As a Clinical Applications Support Analyst, you can advance your career by taking on more complex projects, specializing in a particular area of the system, or moving into a leadership role. We also offer a variety of training and development programs to help you enhance your skills and knowledge.

Salary & Benefits

Sanford Health offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan with employer match
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Wellness programs
• Employee discounts

Sanford Culture

At Sanford Health, we are committed to creating a culture of teamwork, respect, and innovation. We believe that our employees are our greatest asset, and we strive to provide them with a supportive and rewarding work environment. We are also committed to giving back to the communities we serve, and we encourage our employees to get involved in volunteer activities and other community initiatives.

How to Apply

If you are interested in applying for the Clinical Applications Support Analyst position, please submit your resume and cover letter through our online application system. Be sure to highlight your relevant skills and experience, and explain why you are interested in working for Sanford Health.

FAQ

1. What are the key responsibilities of a Clinical Applications Support Analyst?

   The key responsibilities include supporting Radiant (Radiology) and Cupid (Cardiology) Epic applications, gathering and analyzing clinical requirements, designing and implementing system changes, troubleshooting issues, and training users.

2. What qualifications are required for this position?

   A minimum of an Associate's Degree in a clinical field or at least three years of clinical experience is preferred. Previous experience in Information Technology is also preferred. Clinical licensure/registration/certification in Sanford's footprint (depending on location) and IT certification (within six months of hire) are required.

3. What skills are important for success in this role?

   Important skills include strong problem-solving and critical thinking abilities, excellent time management and prioritization skills, proficiency in Microsoft Office software, and adaptability to changing assignments and processes.

4. What is the typical career path for a Clinical Applications Support Analyst at Sanford Health?

   You can advance your career by taking on more complex projects, specializing in a particular area of the system, or moving into a leadership role. We also offer a variety of training and development programs to help you enhance your skills and knowledge.

5. What is the company culture like at Sanford Health?

   At Sanford Health, we are committed to creating a culture of teamwork, respect, and innovation. We believe that our employees are our greatest asset, and we strive to provide them with a supportive and rewarding work environment.

6. What are the benefits of working at Sanford Health?

   Sanford Health offers a comprehensive benefits package, including competitive salary, health insurance, paid time off, retirement plan, life insurance, disability insurance, and tuition reimbursement.

7. How does Sanford Health support employee development?

   Sanford Health offers a variety of training and development programs to help employees enhance their skills and knowledge. We also provide opportunities for employees to attend conferences and workshops.

8. What opportunities are there for remote work?

   This role allows for remote work within a set geographical area.

9. Does Sanford support work-life balance?

   Yes, Sanford Health supports work-life balance through initiatives such as flexible work arrangements, paid time off, and employee assistance programs.

10. How does Sanford Health give back to the community?

    Sanford Health is committed to giving back to the communities we serve, and we encourage our employees to get involved in volunteer activities and other community initiatives.