Customer Service Representative, Supply Chain at Sanford Health - Sioux Falls, SD

Role Overview

Are you passionate about providing exceptional customer service and contributing to a vital healthcare mission? Sanford Health is seeking a dedicated Customer Service Representative to join our Supply Chain team in Sioux Falls, South Dakota. In this role, you will be the first point of contact for Sanford employees, vendors, and contractors, addressing their inquiries related to purchasing, inventory control, and accounts payable. Your ability to effectively communicate, troubleshoot, and resolve issues will be crucial to ensuring smooth supply chain operations and a positive experience for our stakeholders.

A Day in the Life

As a Customer Service Representative, your day will be dynamic and filled with opportunities to make a difference. You will spend your time:

• Answering emails and incoming calls from a variety of customers, including Sanford employees, vendors, and contractors.
• Providing timely and accurate responses to inquiries regarding supply chain processes, policies, and systems.
• Assessing the complexity of customer issues and providing resolutions or escalating them to the appropriate teams.
• Guiding employees through the use of supply chain systems, offering navigational assistance and troubleshooting basic technical problems.
• Documenting all interactions and resolutions in our case management system to ensure proper tracking and follow-up.
• Identifying opportunities to improve our knowledge base and processes to enhance the customer experience.
• Maintaining compliance with data security standards and supply chain policies.

Why Sioux Falls, South Dakota?

Sioux Falls offers a unique blend of big-city amenities and small-town charm. Here are a few reasons why you might love living and working in Sioux Falls:

• Affordable Living: Enjoy a lower cost of living compared to many other cities, making it easier to achieve your financial goals.
• Thriving Job Market: Sioux Falls has a strong and diverse economy with opportunities in healthcare, finance, technology, and more.
• Quality Education: Access excellent public and private schools, as well as several colleges and universities.
• Outdoor Recreation: Explore beautiful parks, bike trails, and lakes, perfect for outdoor enthusiasts.
• Arts and Culture: Immerse yourself in a vibrant arts scene with museums, theaters, and music venues.
• Friendly Community: Experience a welcoming and supportive community that makes it easy to feel at home.

Career Path

Sanford Health is committed to providing opportunities for career growth and development. As a Customer Service Representative, you can advance your career in several directions:

• Senior Customer Service Representative: Take on more complex cases, mentor new team members, and contribute to process improvements.
• Supply Chain Specialist: Specialize in a specific area of supply chain, such as purchasing, inventory control, or accounts payable.
• Team Lead: Supervise a team of customer service representatives, providing guidance and support.
• Trainer: Develop and deliver training programs for new employees and existing staff.

Salary & Benefits

The estimated salary range for this position is $38,000 - $55,000 per year, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off
• 401(k) retirement plan with employer match
• Tuition reimbursement
• Employee discounts
• And more!

Sanford Health Culture

At Sanford Health, we are dedicated to the work of health and healing. We believe in creating a culture of:

• Respect: We value each other and treat everyone with dignity and compassion.
• Integrity: We are committed to doing the right thing, even when it's difficult.
• Innovation: We are constantly seeking new and better ways to serve our patients and communities.
• Teamwork: We work together to achieve our goals and support each other's success.
• Excellence: We strive for excellence in everything we do.

How to Apply

If you are ready to join the Sanford Family and make a difference in the lives of others, we encourage you to apply online today! Visit our careers page at [Sanford Health Careers Website] to submit your application.

FAQ

1. What is the work schedule for this position? The standard work schedule is Monday through Friday, 40 hours per week. Specific hours may vary based on department needs.
2. Is this a union position? No, this is not a union position.
3. What are the essential skills for this role? Excellent customer service, strong communication skills, problem-solving abilities, and attention to detail are essential for success in this role.
4. What type of training will I receive? You will receive comprehensive training on Sanford Health policies, supply chain processes, and relevant systems. Ongoing training and development opportunities will also be available.
5. What are the opportunities for advancement? Sanford Health offers a variety of career paths for Customer Service Representatives, including opportunities to specialize in different areas of supply chain or move into leadership roles.
6. What is the dress code? The dress code is business casual. More information will be provided during orientation.
7. What is the team environment like? The Supply Chain Customer Service team is a supportive and collaborative group. We value teamwork and open communication.
8. What software programs will I be using? You will be using Microsoft Office Suite (Excel, Outlook), case management systems, and other supply chain-specific software.
9. Is there room for remote work? Currently, the role is based in the office. However, flexibility for remote work may be considered in the future depending on performance and business needs.
10. What is Sanford Health's commitment to diversity and inclusion? Sanford Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees.