Durable Medical Equipment Specialist - Sanford Health, Fargo, ND

Role Overview

As a Durable Medical Equipment (DME) Specialist at Sanford Health in Fargo, North Dakota, you will be the primary point of contact for patients, referral sources, and clinicians seeking durable medical equipment, supplies, and services. Your role is pivotal in facilitating the seamless ordering and delivery of DME, ensuring patient satisfaction, and optimizing revenue for the organization. You will utilize your comprehensive understanding of the DME industry to guide patients through the intake process, assist in product selection, provide fitting and education, and ensure accurate documentation and billing. This position requires a detail-oriented individual with strong communication skills and a commitment to providing exceptional customer service.

A Day in the Life of a DME Specialist

A typical day for a DME Specialist includes a variety of tasks: * **Patient Interaction:** Interacting with patients in person, via phone, fax, and email to understand their DME needs and provide solutions. * **Order Processing:** Receiving and processing new orders, ensuring all necessary documentation is complete and accurate. * **Insurance Verification:** Verifying patient insurance coverage and obtaining prior authorizations when necessary. * **Product Selection and Fitting:** Assisting patients in selecting the appropriate DME products and providing fitting and education on their use. * **Documentation and Billing:** Ensuring all documentation is accurate and complete for billing purposes. * **Problem Solving:** Resolving customer complaints and addressing any issues related to DME orders or services. * **Inventory Management:** Assisting in maintaining a clean and well-stocked store. * **Administrative Tasks:** Balancing the cash drawer, preparing deposits, and completing other administrative tasks as needed.

Why Fargo, North Dakota?

Fargo, North Dakota, offers a unique blend of small-town charm and big-city amenities. It is a vibrant and growing city with a strong sense of community, making it an excellent place to live and work. Fargo boasts a thriving arts and culture scene, diverse dining options, and numerous outdoor recreational opportunities. With a low cost of living and a high quality of life, Fargo provides a welcoming environment for individuals and families alike. Furthermore, Fargo is home to several major healthcare providers, including Sanford Health, making it a hub for healthcare professionals.

Career Path for a DME Specialist

Starting as a Durable Medical Equipment Specialist at Sanford Health provides a solid foundation for career advancement within the organization. Potential career paths may include: * **Senior DME Specialist:** Taking on more complex cases and providing mentorship to junior team members. * **DME Supervisor:** Overseeing the day-to-day operations of the DME department and managing a team of specialists. * **Reimbursement Specialist:** Specializing in billing and reimbursement processes. * **Account Manager:** Building and maintaining relationships with referral sources and healthcare providers. * **Management Positions:** Advancing into management roles within Sanford Health, overseeing various departments or projects.

Salary and Benefits

The estimated salary range for a Durable Medical Equipment Specialist in Fargo, North Dakota is $33,000 to $45,000 per year. In addition to competitive salaries, Sanford Health offers a comprehensive benefits package, including: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off:** Vacation, sick leave, and holidays. * **Retirement Plans:** 401(k) with employer matching. * **Life Insurance:** Basic and supplemental life insurance options. * **Disability Insurance:** Short-term and long-term disability coverage. * **Employee Assistance Program:** Confidential counseling and support services. * **Tuition Reimbursement:** Financial assistance for continuing education. * **Employee Discounts:** Discounts on various products and services. * **Wellness Programs:** Programs to promote employee health and well-being.

Sanford Health Culture

Sanford Health is committed to creating a positive and supportive work environment for its employees. The organization values teamwork, respect, and continuous learning. Sanford Health provides numerous opportunities for professional development and career advancement. Employees are encouraged to participate in training programs, attend conferences, and pursue certifications to enhance their skills and knowledge. Sanford Health is also dedicated to giving back to the community through various outreach programs and initiatives.

How to Apply

To apply for the Durable Medical Equipment Specialist position at Sanford Health in Fargo, North Dakota, please follow these steps: 1. Visit the Sanford Health careers website. 2. Search for the Durable Medical Equipment Specialist position in Fargo, North Dakota. 3. Review the job description and qualifications. 4. Click the "Apply Now" button. 5. Create an account or log in to your existing account. 6. Complete the online application form. 7. Upload your resume and cover letter. 8. Submit your application.

Frequently Asked Questions (FAQ)

1. **What are the essential skills for a DME Specialist?** *Strong communication, customer service, and problem-solving skills are crucial. Knowledge of DME products, insurance processes, and billing procedures is also essential. 2. **What qualifications are required for this position?** *A high school diploma or equivalent is required. Prior experience in home medical equipment is preferred. 3. **What is the typical work schedule for a DME Specialist?** *The typical work schedule is 8-hour day shifts, 40 hours per week. On-call availability may be required. 4. **What are the opportunities for career advancement?** *Career advancement opportunities include Senior DME Specialist, DME Supervisor, Reimbursement Specialist, Account Manager, and management positions. 5. **What benefits does Sanford Health offer?** *Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, life insurance, and disability insurance. 6. **What is the work environment like at Sanford Health?** *Sanford Health fosters a positive and supportive work environment that values teamwork, respect, and continuous learning. 7. **Is there potential for professional development?** *Yes, Sanford Health provides numerous opportunities for professional development, including training programs, conferences, and certifications. 8. **What is the cost of living in Fargo, North Dakota?** *Fargo has a relatively low cost of living compared to other major cities in the United States. 9. **What is the culture like in Fargo, North Dakota?** *Fargo has a friendly and welcoming culture with a strong sense of community. 10. **How does Sanford Health support employee well-being?** *Sanford Health offers wellness programs and an Employee Assistance Program to support employee health and well-being.