Durable Medical Equipment Specialist at Sanford Health - Jamestown, ND

Role Overview

Are you passionate about helping people and have a knack for medical equipment? Sanford Health in Jamestown, North Dakota, is seeking a dedicated and detail-oriented Durable Medical Equipment (DME) Specialist to join our growing team. As a DME Specialist, you'll play a crucial role in providing patients with the medical equipment and supplies they need to improve their quality of life. You'll be the primary point of contact for patients, referral sources, and clinicians, ensuring seamless order processing, education, and support.

This position offers a unique opportunity to work in a compassionate and collaborative environment, where you can make a real difference in the lives of others. You'll be part of a small, wonderful team that works closely with a variety of medical professionals to provide excellent care. Plus, there are ample opportunities for career growth, such as becoming a certified Durable Medical Equipment Specialist or Mastectomy Fitter, and even participating in patient home visits.

A Day in the Life

Here's a glimpse into what a typical day might look like for a DME Specialist at Sanford Health:

• Morning: You arrive at the store, ready to assist patients. You check for voicemails and emails, addressing urgent requests and inquiries. You process new orders received overnight and prepare them for fulfillment.
• Mid-day: You assist walk-in patients, providing product information, answering questions, and processing orders. You may need to take phone calls, inputting new patient information into the computer system, creating and ensuring the accuracy of sale orders and delivery tickets. You educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
• Afternoon: You focus on completing paperwork, confirming the accuracy of delivery tickets and sale orders. You maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues. You balance the cash drawer and prepares deposits.
• Throughout the day, you’ll provide fitting and patient education on application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. This patient education will happen in a variety of patient settings including store, facility, or patient home.

Why Jamestown, North Dakota?

Jamestown offers a unique blend of small-town charm and big-city amenities. With a population of around 15,000, it's a friendly and welcoming community where you can easily get to know your neighbors. The cost of living is affordable, and the quality of life is high. Jamestown is home to the University of Jamestown, which provides cultural and educational opportunities. Outdoor enthusiasts will appreciate the nearby Jamestown Reservoir, which offers opportunities for fishing, boating, and hiking.

Working at Sanford Health in Jamestown allows you to be part of a leading healthcare system while enjoying the benefits of a close-knit community. It's a place where you can make a real impact and build a fulfilling career.

Career Path

Sanford Health is committed to providing its employees with opportunities for growth and advancement. As a DME Specialist, you can progress through various levels, taking on increasing responsibilities and challenges. You can also specialize in specific areas, such as becoming a certified Durable Medical Equipment Specialist or Mastectomy Fitter. Sanford Health also supports employees pursuing further education and certifications through tuition reimbursement programs.

Potential career paths for a DME Specialist at Sanford Health include:

• Certified Durable Medical Equipment Specialist
• Mastectomy Fitter
• DME Team Lead
• DME Supervisor
• Account Manager

Salary and Benefits

While the specific salary for this position is not explicitly stated in the job description, a competitive market range for a DME Specialist in Jamestown, North Dakota, is estimated to be between $32,000 and $45,000 per year. This range may vary depending on experience, qualifications, and certifications.

Sanford Health offers a comprehensive benefits package to its employees, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan with employer match
• Employee assistance program (EAP)
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Tuition reimbursement
• Professional development opportunities
• Employee discount programs
• Wellness programs
• Relocation assistance (if applicable)

Sanford Health Culture

Sanford Health is known for its commitment to providing exceptional patient care and fostering a supportive and collaborative work environment. The organization values teamwork, innovation, and continuous improvement. Employees are encouraged to share their ideas and contribute to the overall success of the organization. Sanford Health also prioritizes employee well-being and offers a variety of programs and resources to support their physical, emotional, and financial health.

Sanford Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.

How to Apply

If you're ready to join the Sanford Health family and make a difference in the lives of others, we encourage you to apply for the DME Specialist position in Jamestown, North Dakota. To apply, please visit the Sanford Health careers website and search for the job opening. Follow the instructions to submit your application and resume.

We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a DME Specialist?

   Key responsibilities include providing first-line communication with patients, referral sources, and clinicians; processing patient information accurately and timely; receiving and processing orders; gathering necessary documentation; obtaining prior authorizations; educating patients on DME coverage, use, and benefits; resolving customer concerns; and maintaining knowledge of billing and reimbursement guidelines.

2. What qualifications are required for this position?

   A high school diploma or equivalent is required. Strong computer skills and proficiency in Microsoft Office applications are also essential. Basic knowledge of the medical field and prior experience in a related field are preferred.

3. What are the career growth opportunities for a DME Specialist at Sanford Health?

   Opportunities include becoming a certified Durable Medical Equipment Specialist or Mastectomy Fitter, progressing to team lead or supervisor roles, or transitioning into account management positions.

4. What is the salary range for a DME Specialist in Jamestown, North Dakota?

   While the specific salary is not disclosed, a competitive market range is estimated to be between $32,000 and $45,000 per year.

5. What benefits does Sanford Health offer to its employees?

   Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, employee assistance program, life insurance, disability insurance, and tuition reimbursement.

6. What is the work environment like at Sanford Health?

   Sanford Health fosters a supportive and collaborative work environment where teamwork, innovation, and continuous improvement are valued.

7. Is this a union position?

   No, this is not a union position.

8. What are the typical work hours for this position?

   The typical work hours are Monday through Friday, 8:00 am to 5:00 pm, with no weekends.

9. What kind of training will I receive as a new DME Specialist?

   Sanford Health provides comprehensive training to new DME Specialists, covering all aspects of the role, including product knowledge, order processing, patient education, and billing procedures.

10. What is the dress code for this position?

    The dress code for DME Specialists at Sanford Health is typically business casual. Specific guidelines may be provided during the onboarding process.