Role Overview: Associate Help Desk Support Technician at Sanford Health

Sanford Health is seeking a motivated and customer-focused Associate Help Desk Support Technician to join our growing IT team in Fargo, North Dakota. As an integral part of our Help Desk, you will be the first point of contact for Sanford Health patients and employees, providing essential technical support and ensuring the smooth operation of our healthcare services. This entry-level position offers a fantastic opportunity to begin your career in IT and grow within one of the largest and most respected healthcare systems in the region.

In this role, you will primarily assist patients with MyChart login and technical issues, as well as provide password resets and login support for Sanford employees. You will utilize your troubleshooting skills and knowledge resources to resolve technical problems efficiently and effectively. Exceptional customer service and communication skills are essential, as you will be interacting with a diverse range of users with varying levels of technical expertise.

Sanford Health is committed to the professional development of its employees, and this position offers ample opportunities for on-going training and advancement. As you gain experience and expertise, you will have the chance to move into more advanced support roles within the IT department.

A Day in the Life of an Associate Help Desk Support Technician

Here's a glimpse into what a typical day might look like for an Associate Help Desk Support Technician at Sanford Health:

• Answering incoming calls and emails: You will be the first point of contact for patients and employees seeking technical assistance.
• Troubleshooting technical issues: You will use your problem-solving skills to diagnose and resolve a wide range of technical problems, including login issues, software malfunctions, and hardware failures.
• Performing password resets and account unlocks: You will assist users with resetting their passwords and unlocking their accounts.
• Utilizing knowledge base resources: You will use knowledge base articles and other resources to find solutions to common technical problems.
• Escalating unresolved issues: You will escalate complex or unresolved issues to next-level support teams.
• Providing excellent customer service: You will provide friendly, helpful, and professional customer service to all users.
• Documenting all interactions: You will document all interactions and resolutions in the ticketing system.
• Participating in training and development activities: You will participate in on-going training and development activities to enhance your technical skills and knowledge.

Why Fargo, North Dakota?

Fargo, North Dakota, is a vibrant and growing city that offers a high quality of life at an affordable cost. With a strong job market, excellent schools, and a thriving arts and culture scene, Fargo is a great place to live, work, and raise a family. The city boasts a friendly and welcoming community, with a strong sense of civic pride. Fargo is also conveniently located near a variety of outdoor recreation opportunities, including lakes, parks, and trails.

Sanford Health is a major employer in Fargo, providing numerous job opportunities and contributing to the city's economic growth. Working at Sanford Health in Fargo offers the chance to be part of a dynamic and innovative healthcare system that is committed to serving the community.

Career Path and Advancement Opportunities

Sanford Health is dedicated to providing its employees with opportunities for professional growth and advancement. As an Associate Help Desk Support Technician, you will have the chance to develop your technical skills and knowledge, and advance into more senior support roles within the IT department. Potential career paths include:

• Help Desk Technician: Provide more advanced technical support and troubleshooting.
• System Administrator: Manage and maintain computer systems and servers.
• Network Engineer: Design, implement, and maintain network infrastructure.
• Security Analyst: Protect computer systems and networks from security threats.

Sanford Health also offers a variety of training and development programs to help employees enhance their skills and advance their careers. We also provide tuition reimbursement to encourage employees to further their education.

Salary and Benefits

The salary range for the Associate Help Desk Support Technician position is estimated between $35,000 and $50,000 per year, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan with employer match
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Employee discount program
• Wellness programs

Sanford Health Culture

Sanford Health is committed to creating a culture of excellence, teamwork, and innovation. We value our employees and provide a supportive and collaborative work environment. Our mission is to provide high-quality healthcare services to the communities we serve. We are guided by our values of integrity, respect, and compassion.

Sanford Health is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive workforce. We encourage applications from all qualified individuals, including minorities, women, veterans, and individuals with disabilities.

How to Apply

If you are interested in joining the Sanford Health team as an Associate Help Desk Support Technician, please apply online through our careers website. To apply, follow these steps:

1. Click the "Apply Now" button at the top or bottom of this page.
2. Create an account or log in to your existing account.
3. Complete the online application form.
4. Upload your resume and cover letter.
5. Submit your application.

We look forward to receiving your application!

Frequently Asked Questions (FAQ)

1. What are the essential qualifications for this position?

   A high school diploma or equivalent is preferred, and an associate's degree in a technology-related field is strongly preferred. Strong customer service and communication skills are essential.

2. What are the working hours for this position?

   This position is a full-time position with 8-hour day shifts, typically working 40 hours per week.

3. What kind of training will I receive?

   Sanford Health provides on-going training and development opportunities to help you enhance your technical skills and prepare for advancement.

4. What are the opportunities for advancement?

   As you gain experience and expertise, you will have the opportunity to move into more advanced support roles within the IT department.

5. What is the company culture like at Sanford Health?

   Sanford Health is committed to creating a culture of excellence, teamwork, and innovation. We value our employees and provide a supportive and collaborative work environment.

6. What is the dress code?

   The dress code is business casual.

7. Are there opportunities for remote work?

   This position is primarily on-site, but there may be opportunities for occasional remote work depending on the needs of the department.

8. Who do I contact if I have questions about the application process?

   If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

9. What is the interview process like?

   The interview process typically involves an initial phone screening, followed by one or more in-person interviews with the hiring manager and other members of the IT team.

10. How soon is Sanford Health looking to fill this position?

    Sanford Health is looking to fill this position as soon as possible. We encourage you to apply as soon as possible if you are interested.