Senior Patient Access Representative - Neurosurgery Clinic in Fargo, ND

Role Overview

The Senior Patient Access Representative role at Sanford Health's Neurosurgery Clinic in Fargo, North Dakota, is a vital position that serves as the initial point of contact for patients, families, and medical staff. This role requires a highly organized and customer-focused individual who can expertly manage patient scheduling, insurance verification, and prior authorizations. The Senior Patient Access Representative is responsible for ensuring a smooth and efficient patient experience while maintaining the highest standards of professionalism and confidentiality.

A Day in the Life

A typical day for a Senior Patient Access Representative might involve:

• Answering phone calls and scheduling appointments for patients requiring neurosurgical services.
• Verifying patient insurance information and obtaining necessary prior authorizations for procedures.
• Greeting patients upon arrival, completing registration processes, and updating patient records in the electronic medical record (EMR) system.
• Collaborating with physicians, nurses, and other medical staff to coordinate patient care.
• Managing provider schedules to ensure optimal efficiency.
• Resolving patient inquiries and addressing any concerns in a timely and professional manner.
• Training and mentoring new Patient Access Representatives.
• Serving as an EMR super user, providing technical support to colleagues.
• Managing resource allocation and resolving scheduling conflicts.

Why Fargo, North Dakota?

Fargo, North Dakota, offers a unique blend of small-town charm and big-city amenities. With a thriving job market, affordable cost of living, and a strong sense of community, Fargo is an excellent place to live and work. The city boasts a vibrant arts and culture scene, numerous parks and recreational opportunities, and excellent schools. Fargo is also home to several major healthcare providers, including Sanford Health, making it a hub for medical professionals.

Career Path

The Senior Patient Access Representative role can serve as a stepping stone to various career paths within Sanford Health. With experience and further training, individuals may advance to positions such as:

• Patient Access Supervisor
• Clinic Manager
• Revenue Cycle Specialist
• Medical Coder
• Healthcare Administrator

Salary & Benefits

The estimated salary range for a Senior Patient Access Representative in Fargo, North Dakota, is $38,000 to $52,000 per year. Sanford Health also offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) and holidays
• Retirement plan with employer matching
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Wellness programs
• Employee discounts
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Dependent care assistance program
• Adoption assistance
• Employee recognition programs
• Relocation assistance (if applicable)

Sanford Health Culture

Sanford Health is committed to creating a supportive and inclusive work environment where employees can thrive. The organization values teamwork, respect, and a patient-centered approach to care. Sanford Health also invests in employee development, providing opportunities for growth and advancement. The flexible atmosphere, fun and friendly colleagues, and close collaboration with the neurosurgery team make this a great place to work.

How to Apply

Interested candidates can apply for the Senior Patient Access Representative position through the Sanford Health careers website. The application process typically involves submitting a resume and cover letter, completing an online application form, and participating in interviews.

FAQ

1. What are the key responsibilities of a Senior Patient Access Representative?
   The key responsibilities include managing patient scheduling, verifying insurance information, obtaining prior authorizations, and providing excellent customer service.
2. What qualifications are required for this position?
   A high school diploma or equivalent is preferred, along with previous medical office experience and knowledge of medical terminology.
3. What skills are essential for success in this role?
   Essential skills include customer service, communication, problem-solving, and proficiency in computer skills.
4. What is the typical work schedule for this position?
   The typical work schedule is 8:00 AM to 5:00 PM, Monday through Friday.
5. What opportunities for advancement are available?
   Opportunities for advancement include positions such as Patient Access Supervisor, Clinic Manager, and Revenue Cycle Specialist.
6. What is the salary range for this position?
   The estimated salary range is $38,000 to $52,000 per year.
7. What benefits does Sanford Health offer?
   Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
8. What is the work environment like at Sanford Health?
   The work environment is supportive, inclusive, and team-oriented.
9. How can I apply for this position?
   Interested candidates can apply through the Sanford Health careers website.
10. What is Sanford Health's commitment to equal opportunity employment?
    Sanford Health is an EEO/AA Employer M/F/Disability/Vet.