Senior Patient Access Representative at Sanford Health - Sioux Falls, SD

Are you a detail-oriented professional with a passion for healthcare and exceptional customer service? Sanford Health in Sioux Falls, South Dakota, is seeking a Senior Patient Access Representative to join our dedicated team. In this role, you will serve as a crucial link between patients, families, physicians, and medical support staff, ensuring a seamless and positive experience for everyone.

Role Overview

As a Senior Patient Access Representative, you will be responsible for coordinating patient scheduling, managing resources, and resolving conflicts. You'll collaborate with multi-disciplinary teams to ensure that medical services are scheduled appropriately, taking into account the specific needs of each patient. Your in-depth knowledge of service lines will enable you to review procedure/surgery orders and schedule all necessary resources effectively. You will also serve as a liaison between providers, manage provider schedules, and work with patients and providers to obtain prior authorizations from insurance companies.

A Day in the Life of a Senior Patient Access Representative

Each day as a Senior Patient Access Representative brings new challenges and opportunities. Here's a glimpse of what you can expect:

• Patient Interaction: Greeting patients and families, answering questions, and providing support.
• Scheduling: Coordinating appointments, surgeries, and procedures, ensuring all necessary resources are available.
• Insurance: Obtaining prior authorizations, verifying insurance coverage, and assisting patients with billing inquiries.
• Communication: Serving as a liaison between patients, providers, and medical staff, ensuring clear and effective communication.
• Problem Solving: Addressing and resolving patient concerns, scheduling conflicts, and other issues that may arise.
• Teamwork: Collaborating with colleagues to provide exceptional patient care and maintain a smooth workflow.

Why Sioux Falls, South Dakota?

Sioux Falls is a vibrant and growing city with a high quality of life. Known for its friendly atmosphere, affordable cost of living, and excellent schools, Sioux Falls offers a welcoming environment for individuals and families alike. The city boasts a thriving arts and culture scene, numerous parks and recreational opportunities, and a strong sense of community.

Located in the heart of the Midwest, Sioux Falls offers easy access to major metropolitan areas while maintaining its small-town charm. The city's strong economy and diverse job market make it an attractive destination for professionals seeking career growth and stability.

Career Path and Advancement Opportunities

Sanford Health is committed to providing its employees with ample opportunities for career growth and advancement. As a Senior Patient Access Representative, you can advance your career within the Patient Access department or explore other roles within the Sanford Health system. Opportunities for advancement may include:

• Patient Access Supervisor: Oversee a team of Patient Access Representatives, providing guidance and support.
• Patient Access Manager: Manage the day-to-day operations of a Patient Access department, ensuring efficient and effective service delivery.
• Training and Development Specialist: Develop and deliver training programs for Patient Access staff, enhancing their skills and knowledge.
• Project Manager: Lead projects aimed at improving patient access processes and enhancing the patient experience.

Salary and Benefits

Sanford Health offers a competitive salary and comprehensive benefits package to its employees. The salary range for a Senior Patient Access Representative in Sioux Falls, SD, is estimated to be between $35,000 and $55,000 per year, depending on experience and qualifications. Sanford Health also provides a robust benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Prescription drug coverage
• Health savings account (HSA) or flexible spending account (FSA)
• Paid time off (PTO) including vacation, sick leave, and holidays
• Paid parental leave
• 401(k) retirement plan with employer match
• Employee assistance program (EAP)
• Life insurance
• Disability insurance (short-term and long-term)
• Tuition reimbursement or assistance program
• Professional development opportunities
• Employee discount programs
• Wellness programs
• On-site cafeteria or meal discounts

Sanford Health Culture

At Sanford Health, we are committed to creating a culture of teamwork, respect, and innovation. We believe that our employees are our greatest asset, and we strive to provide them with a supportive and rewarding work environment. We are proud to be an EEO/AA Employer M/F/Disability/Vet.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

How to Apply

If you are a motivated and compassionate professional looking for a rewarding career, we encourage you to apply for the Senior Patient Access Representative position at Sanford Health. To apply, please visit our online career portal at [Sanford Health Careers Website].

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Senior Patient Access Representative?
   The key responsibilities include scheduling appointments, managing resources, resolving conflicts, obtaining prior authorizations, and serving as a liaison between patients, providers, and medical staff.
2. What qualifications are required for this position?
   A high school diploma or equivalent is preferred, and post-secondary education is helpful. Previous medical office experience and prior experience with electronic medical records (EMR) are also preferred.
3. What skills are essential for success in this role?
   Essential skills include customer service, medical terminology, computer skills, problem-solving, and critical thinking.
4. What is the salary range for a Senior Patient Access Representative at Sanford Health?
   The salary range is estimated to be between $35,000 and $55,000 per year, depending on experience and qualifications.
5. What benefits does Sanford Health offer to its employees?
   Sanford Health offers a comprehensive benefits package that includes health insurance, paid time off, retirement plans, and more.
6. What is the work environment like at Sanford Health?
   Sanford Health is committed to creating a culture of teamwork, respect, and innovation.
7. Are there opportunities for career advancement at Sanford Health?
   Yes, Sanford Health offers ample opportunities for career growth and advancement.
8. How do I apply for the Senior Patient Access Representative position?
   You can apply online through the Sanford Health Careers website.
9. What if I need accommodations to apply for the position?
   Please call 1-877-673-0854 or send an email to talent@sanfordhealth.org to request accommodations.
10. Is this position a union position?
    No, this position is not a union position.

Join the Sanford Health team and make a difference in the lives of patients every day. Apply today!