Lead Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Sanford Health
Lead Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Job Description
Lead Patient Access Representative at Sanford Health - Bemidji, MN
Role Overview
As a Lead Patient Access Representative at Sanford Health in Bemidji, Minnesota, you will play a pivotal role in ensuring a smooth and efficient patient experience. This full-time (40hrs/week) position requires a highly organized and customer-focused individual who can lead and mentor a team while also providing direct support in patient access functions. You will act as a key resource for employees, internal departments, and external customers, resolving issues and ensuring optimal departmental performance.
A Day in the Life
Your typical day will involve a blend of leadership responsibilities and direct patient interaction. You might start by reviewing staffing levels and adjusting assignments to cover absences or fluctuations in patient volume. Throughout the day, you'll address employee questions, troubleshoot complex registration or insurance issues, and provide guidance on departmental policies and procedures. You may also spend time developing and delivering training sessions to enhance the skills and knowledge of your team. A significant portion of your day will involve direct patient contact, assisting with registration, insurance verification, and appointment scheduling. Your goal is to create a positive and welcoming environment for all patients, ensuring they feel supported and informed throughout their healthcare journey.
Why Bemidji, Minnesota?
Bemidji, nestled in the heart of northern Minnesota, offers a unique blend of small-town charm and natural beauty. Known as the "First City on the Mississippi," Bemidji boasts stunning lakes, lush forests, and a vibrant outdoor recreation scene. Residents enjoy a high quality of life with affordable housing, excellent schools, and a strong sense of community. Whether you're passionate about fishing, hiking, boating, or simply enjoying the tranquility of nature, Bemidji provides an ideal setting for work-life balance. Moreover, Bemidji is a regional hub for healthcare, offering diverse professional opportunities within Sanford Health and other local providers.
Career Path
The Lead Patient Access Representative role offers a solid foundation for career advancement within Sanford Health. With demonstrated leadership skills and a commitment to professional development, you can progress to roles such as Patient Access Supervisor, Department Manager, or even positions in healthcare administration or process improvement. Sanford Health is committed to providing its employees with opportunities for growth and advancement, offering tuition reimbursement, leadership training programs, and mentorship opportunities to help you achieve your career goals.
Salary & Benefits
The estimated annual salary range for this position is $37,000 to $58,000, depending on experience and qualifications. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (PTO), retirement plan options with employer matching contributions, life insurance, disability coverage, flexible spending accounts, and an employee assistance program. These benefits are designed to support your overall well-being and provide financial security for you and your family.
Sanford Culture
Sanford Health is committed to creating a welcoming and inclusive environment where every member of the team feels valued and respected. We believe that diversity drives innovation and strengthens our ability to provide exceptional care to our patients. Our employees are encouraged to share their unique perspectives and contribute to a culture of collaboration and continuous improvement. We foster a supportive work environment where employees can grow both personally and professionally, and we are dedicated to investing in their success.
How to Apply
If you are passionate about patient care, possess strong leadership skills, and are looking for a rewarding career opportunity in a vibrant community, we encourage you to apply for the Lead Patient Access Representative position at Sanford Health in Bemidji, Minnesota. Visit our careers website to submit your application and resume. We look forward to hearing from you!
FAQ
-
What are the key responsibilities of a Lead Patient Access Representative?
The primary responsibilities include serving as a resource for employees and customers, resolving issues, assisting with training, overseeing work tasks, and ensuring optimal departmental performance.
-
What qualifications are required for this position?
A high school diploma or equivalent is preferred, with an associate degree being highly desirable. Two years of experience with an EMR system like One Chart is required, along with five years of customer service experience and prior healthcare experience.
-
What skills are important for success in this role?
Exceptional customer service, strong communication, leadership abilities, analytical decision-making, and proficiency in using electronic medical records systems are crucial.
-
What is the work schedule for this position?
This is a full-time position with 40 hours per week, typically working 8-hour day shifts.
-
What is the salary range for this role?
The estimated annual salary range is $37,000 to $58,000, depending on experience and qualifications. The exact salary will be discussed during the interview process.
-
What benefits does Sanford Health offer?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, life insurance, disability coverage, and employee assistance programs.
-
What career advancement opportunities are available?
With demonstrated leadership skills and a commitment to professional development, you can advance to roles such as Patient Access Supervisor, Department Manager, or positions in healthcare administration.
-
What is the work environment like at Sanford Health?
Sanford Health fosters a supportive and collaborative work environment where employees can grow both personally and professionally. We are committed to creating a diverse and inclusive workplace.
-
How does Sanford Health support employee development?
Sanford Health offers tuition reimbursement, leadership training programs, and mentorship opportunities to help employees achieve their career goals.
-
How can I request an accommodation for the online application process?
If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Locations
- Bemidji, Minnesota, United States
Salary
40,700 - 63,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Insurance Verificationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Electronic Medical Records (EMR)intermediate
- Team Leadershipintermediate
- Training and Developmentintermediate
- Conflict Resolutionintermediate
- Problem Solvingintermediate
- Communication (written and verbal)intermediate
- Data Analysisintermediate
- Process Improvementintermediate
- Time Managementintermediate
- Prioritizationintermediate
- HIPAA Complianceintermediate
- Medical Terminologyintermediate
- Computer Literacyintermediate
- Microsoft Office Suiteintermediate
- Call Center Operationsintermediate
- Billing and Coding Basicsintermediate
- Quality Assuranceintermediate
- Performance Managementintermediate
- Workflow Optimizationintermediate
- Regulatory Complianceintermediate
- Patient Advocacyintermediate
Required Qualifications
- High school diploma or equivalent preferred; Associate degree preferred. (experience)
- Two years of experience with One Chart or similar electronic medical records (EMR) required. (experience)
- Five years of customer service experience preferred. (experience)
- Previous healthcare experience required. (experience)
- Demonstrated ability to work independently and accept accountability. (experience)
- Exceptional customer service skills. (experience)
- Experience in employee orientation and mentoring. (experience)
- Ability to provide oversight of work tasks and adjust staffing levels. (experience)
- Experience in developing training curriculum and materials. (experience)
- Proven ability to facilitate change and ensure adoption of new processes. (experience)
- Strong analytical decision-making skills. (experience)
- Proficiency in information gathering and presentation. (experience)
- Experience in project management and group facilitation. (experience)
- Knowledge of productivity and department report management. (experience)
Responsibilities
- Serve as a resource for employees, internal departments, and external customers.
- Fill in for various roles within the department as needed.
- Answer questions and resolve issues within the department.
- Work independently with minimal supervision.
- Provide excellent customer service to patients and other stakeholders.
- Assist with new employee orientation and act as a mentor to new hires.
- Oversee work tasks and adjust staffing to ensure adequate coverage.
- Assist with ongoing department education and training programs.
- Develop training curriculum and materials to meet departmental needs.
- Facilitate change and ensure adoption of new processes within the department.
- Demonstrate analytical decision-making, information gathering, and presentation skills.
- Manage projects and facilitate group discussions effectively.
- Assist in managing productivity and generating department reports.
- Ensure compliance with healthcare regulations and organizational policies.
- Maintain patient confidentiality and adhere to HIPAA guidelines.
- Collaborate with other healthcare professionals to provide comprehensive patient care.
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Participate in quality assurance activities to ensure high standards of service.
- Address patient concerns and resolve conflicts in a professional manner.
- Stay updated on industry trends and best practices in patient access.
- Utilize electronic medical records (EMR) systems to manage patient information.
- Monitor and evaluate employee performance, providing feedback and coaching.
- Conduct regular staff meetings to communicate important updates and information.
- Manage and maintain accurate records of patient interactions and transactions.
- Contribute to a positive and supportive work environment.
Benefits
- general: Competitive salary and compensation package.
- general: Comprehensive health insurance coverage (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement plan options with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Tuition reimbursement and professional development opportunities.
- general: Wellness programs and resources to promote employee health and well-being.
- general: Employee discounts on various products and services.
- general: Opportunities for career advancement within Sanford Health.
- general: A supportive and collaborative work environment.
- general: Commitment to diversity and inclusion.
- general: Employee recognition programs.
- general: Relocation assistance (if applicable).
- general: Sign-on bonus (if applicable).
- general: Access to cutting-edge technology and equipment.
- general: Opportunities to participate in community outreach programs.
- general: On-site cafeteria and other amenities.
- general: Free parking or subsidized transportation options.
- general: Employee referral program.
- general: Continuing education and certification opportunities.
- general: Mentorship programs.
- general: Leadership development programs.
- general: Employee resource groups.
Tags & Categories
Answer 10 quick questions to check your fit for Lead Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now! @ Sanford Health.
Related Books and Jobs
Lead Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Sanford Health
Lead Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Job Description
Lead Patient Access Representative at Sanford Health - Bemidji, MN
Role Overview
As a Lead Patient Access Representative at Sanford Health in Bemidji, Minnesota, you will play a pivotal role in ensuring a smooth and efficient patient experience. This full-time (40hrs/week) position requires a highly organized and customer-focused individual who can lead and mentor a team while also providing direct support in patient access functions. You will act as a key resource for employees, internal departments, and external customers, resolving issues and ensuring optimal departmental performance.
A Day in the Life
Your typical day will involve a blend of leadership responsibilities and direct patient interaction. You might start by reviewing staffing levels and adjusting assignments to cover absences or fluctuations in patient volume. Throughout the day, you'll address employee questions, troubleshoot complex registration or insurance issues, and provide guidance on departmental policies and procedures. You may also spend time developing and delivering training sessions to enhance the skills and knowledge of your team. A significant portion of your day will involve direct patient contact, assisting with registration, insurance verification, and appointment scheduling. Your goal is to create a positive and welcoming environment for all patients, ensuring they feel supported and informed throughout their healthcare journey.
Why Bemidji, Minnesota?
Bemidji, nestled in the heart of northern Minnesota, offers a unique blend of small-town charm and natural beauty. Known as the "First City on the Mississippi," Bemidji boasts stunning lakes, lush forests, and a vibrant outdoor recreation scene. Residents enjoy a high quality of life with affordable housing, excellent schools, and a strong sense of community. Whether you're passionate about fishing, hiking, boating, or simply enjoying the tranquility of nature, Bemidji provides an ideal setting for work-life balance. Moreover, Bemidji is a regional hub for healthcare, offering diverse professional opportunities within Sanford Health and other local providers.
Career Path
The Lead Patient Access Representative role offers a solid foundation for career advancement within Sanford Health. With demonstrated leadership skills and a commitment to professional development, you can progress to roles such as Patient Access Supervisor, Department Manager, or even positions in healthcare administration or process improvement. Sanford Health is committed to providing its employees with opportunities for growth and advancement, offering tuition reimbursement, leadership training programs, and mentorship opportunities to help you achieve your career goals.
Salary & Benefits
The estimated annual salary range for this position is $37,000 to $58,000, depending on experience and qualifications. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (PTO), retirement plan options with employer matching contributions, life insurance, disability coverage, flexible spending accounts, and an employee assistance program. These benefits are designed to support your overall well-being and provide financial security for you and your family.
Sanford Culture
Sanford Health is committed to creating a welcoming and inclusive environment where every member of the team feels valued and respected. We believe that diversity drives innovation and strengthens our ability to provide exceptional care to our patients. Our employees are encouraged to share their unique perspectives and contribute to a culture of collaboration and continuous improvement. We foster a supportive work environment where employees can grow both personally and professionally, and we are dedicated to investing in their success.
How to Apply
If you are passionate about patient care, possess strong leadership skills, and are looking for a rewarding career opportunity in a vibrant community, we encourage you to apply for the Lead Patient Access Representative position at Sanford Health in Bemidji, Minnesota. Visit our careers website to submit your application and resume. We look forward to hearing from you!
FAQ
-
What are the key responsibilities of a Lead Patient Access Representative?
The primary responsibilities include serving as a resource for employees and customers, resolving issues, assisting with training, overseeing work tasks, and ensuring optimal departmental performance.
-
What qualifications are required for this position?
A high school diploma or equivalent is preferred, with an associate degree being highly desirable. Two years of experience with an EMR system like One Chart is required, along with five years of customer service experience and prior healthcare experience.
-
What skills are important for success in this role?
Exceptional customer service, strong communication, leadership abilities, analytical decision-making, and proficiency in using electronic medical records systems are crucial.
-
What is the work schedule for this position?
This is a full-time position with 40 hours per week, typically working 8-hour day shifts.
-
What is the salary range for this role?
The estimated annual salary range is $37,000 to $58,000, depending on experience and qualifications. The exact salary will be discussed during the interview process.
-
What benefits does Sanford Health offer?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, life insurance, disability coverage, and employee assistance programs.
-
What career advancement opportunities are available?
With demonstrated leadership skills and a commitment to professional development, you can advance to roles such as Patient Access Supervisor, Department Manager, or positions in healthcare administration.
-
What is the work environment like at Sanford Health?
Sanford Health fosters a supportive and collaborative work environment where employees can grow both personally and professionally. We are committed to creating a diverse and inclusive workplace.
-
How does Sanford Health support employee development?
Sanford Health offers tuition reimbursement, leadership training programs, and mentorship opportunities to help employees achieve their career goals.
-
How can I request an accommodation for the online application process?
If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Locations
- Bemidji, Minnesota, United States
Salary
40,700 - 63,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Insurance Verificationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Electronic Medical Records (EMR)intermediate
- Team Leadershipintermediate
- Training and Developmentintermediate
- Conflict Resolutionintermediate
- Problem Solvingintermediate
- Communication (written and verbal)intermediate
- Data Analysisintermediate
- Process Improvementintermediate
- Time Managementintermediate
- Prioritizationintermediate
- HIPAA Complianceintermediate
- Medical Terminologyintermediate
- Computer Literacyintermediate
- Microsoft Office Suiteintermediate
- Call Center Operationsintermediate
- Billing and Coding Basicsintermediate
- Quality Assuranceintermediate
- Performance Managementintermediate
- Workflow Optimizationintermediate
- Regulatory Complianceintermediate
- Patient Advocacyintermediate
Required Qualifications
- High school diploma or equivalent preferred; Associate degree preferred. (experience)
- Two years of experience with One Chart or similar electronic medical records (EMR) required. (experience)
- Five years of customer service experience preferred. (experience)
- Previous healthcare experience required. (experience)
- Demonstrated ability to work independently and accept accountability. (experience)
- Exceptional customer service skills. (experience)
- Experience in employee orientation and mentoring. (experience)
- Ability to provide oversight of work tasks and adjust staffing levels. (experience)
- Experience in developing training curriculum and materials. (experience)
- Proven ability to facilitate change and ensure adoption of new processes. (experience)
- Strong analytical decision-making skills. (experience)
- Proficiency in information gathering and presentation. (experience)
- Experience in project management and group facilitation. (experience)
- Knowledge of productivity and department report management. (experience)
Responsibilities
- Serve as a resource for employees, internal departments, and external customers.
- Fill in for various roles within the department as needed.
- Answer questions and resolve issues within the department.
- Work independently with minimal supervision.
- Provide excellent customer service to patients and other stakeholders.
- Assist with new employee orientation and act as a mentor to new hires.
- Oversee work tasks and adjust staffing to ensure adequate coverage.
- Assist with ongoing department education and training programs.
- Develop training curriculum and materials to meet departmental needs.
- Facilitate change and ensure adoption of new processes within the department.
- Demonstrate analytical decision-making, information gathering, and presentation skills.
- Manage projects and facilitate group discussions effectively.
- Assist in managing productivity and generating department reports.
- Ensure compliance with healthcare regulations and organizational policies.
- Maintain patient confidentiality and adhere to HIPAA guidelines.
- Collaborate with other healthcare professionals to provide comprehensive patient care.
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Participate in quality assurance activities to ensure high standards of service.
- Address patient concerns and resolve conflicts in a professional manner.
- Stay updated on industry trends and best practices in patient access.
- Utilize electronic medical records (EMR) systems to manage patient information.
- Monitor and evaluate employee performance, providing feedback and coaching.
- Conduct regular staff meetings to communicate important updates and information.
- Manage and maintain accurate records of patient interactions and transactions.
- Contribute to a positive and supportive work environment.
Benefits
- general: Competitive salary and compensation package.
- general: Comprehensive health insurance coverage (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement plan options with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Tuition reimbursement and professional development opportunities.
- general: Wellness programs and resources to promote employee health and well-being.
- general: Employee discounts on various products and services.
- general: Opportunities for career advancement within Sanford Health.
- general: A supportive and collaborative work environment.
- general: Commitment to diversity and inclusion.
- general: Employee recognition programs.
- general: Relocation assistance (if applicable).
- general: Sign-on bonus (if applicable).
- general: Access to cutting-edge technology and equipment.
- general: Opportunities to participate in community outreach programs.
- general: On-site cafeteria and other amenities.
- general: Free parking or subsidized transportation options.
- general: Employee referral program.
- general: Continuing education and certification opportunities.
- general: Mentorship programs.
- general: Leadership development programs.
- general: Employee resource groups.
Tags & Categories
Answer 10 quick questions to check your fit for Lead Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now! @ Sanford Health.
Related Books and Jobs