Lead Patient Access Representative at Sanford Health - Sioux Falls, SD

Are you a highly organized and customer-focused individual with a passion for healthcare? Sanford Health in Sioux Falls, South Dakota is seeking a dedicated Lead Patient Access Representative to join our dynamic team. In this role, you will be a vital part of our patient experience, ensuring seamless access to our comprehensive healthcare services. If you're looking for a rewarding career with growth opportunities and a commitment to excellence, read on!

Role Overview

As a Lead Patient Access Representative, you will play a crucial role in the daily operations of our patient access department. You will serve as a resource for employees, internal departments, and outside customers, providing guidance and support to ensure efficient and effective patient flow. Your responsibilities will include assisting with new employee orientation, mentoring team members, overseeing work tasks, and adjusting staffing levels as needed. You'll also contribute to ongoing department education and training, facilitating change and ensuring the adoption of new processes.

A Day in the Life

Here’s a glimpse into what your typical day might look like:

• Morning: Start your day by reviewing the schedule and adjusting staffing to ensure adequate coverage. Assist team members with any questions or issues they may be facing.
• Mid-day: Conduct training sessions for new hires, covering essential topics such as patient registration, insurance verification, and EMR systems.
• Afternoon: Work on a project to improve patient registration efficiency, collaborating with other departments to implement new processes.
• Late Afternoon: Address patient inquiries and resolve any complaints or concerns, ensuring a positive patient experience. Prepare end-of-day reports and communicate any relevant information to the team.

Why Sioux Falls, South Dakota?

Sioux Falls offers a unique blend of small-town charm and big-city amenities. With a thriving economy, excellent schools, and a low cost of living, it’s a fantastic place to live and work. Enjoy outdoor activities in Falls Park, explore the vibrant downtown area, and experience a strong sense of community. Sioux Falls is also home to a growing healthcare industry, providing ample opportunities for career advancement at Sanford Health.

Career Path

Sanford Health is committed to providing its employees with opportunities for growth and development. As a Lead Patient Access Representative, you can advance your career through various pathways, such as:

• Patient Access Supervisor: Oversee a larger team of patient access representatives, managing their performance and ensuring adherence to policies and procedures.
• Patient Access Manager: Lead the entire patient access department, developing and implementing strategies to improve patient experience and operational efficiency.
• Training and Development Specialist: Focus on creating and delivering training programs for patient access staff, enhancing their skills and knowledge.
• Project Manager: Lead projects aimed at improving patient access processes and implementing new technologies.

Salary & Benefits

The estimated salary range for this position is $38,000 to $58,000 per year, commensurate with experience and qualifications. In addition to a competitive salary, Sanford Health offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, and vision)
• Paid time off (PTO) and vacation days
• Retirement plan with employer matching contributions
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement and continuing education opportunities
• Professional development programs and career advancement opportunities
• Employee discounts on Sanford Health services and products
• Wellness programs and resources

Sanford Health Culture

Sanford Health is committed to creating a culture of excellence, innovation, and compassion. We believe that our employees are our greatest asset, and we strive to provide a supportive and collaborative work environment where everyone can thrive. We value diversity and inclusion, and we are committed to providing equal opportunities for all. Join the Sanford Family and be part of a team that is dedicated to the work of health and healing across our broad footprint.

How to Apply

If you are ready to take your career to the next level and join a leading healthcare organization, we encourage you to apply for the Lead Patient Access Representative position at Sanford Health in Sioux Falls, South Dakota. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key qualifications for this role? High school diploma or equivalent preferred, Associate degree preferred. Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.
2. What are the main responsibilities of a Lead Patient Access Representative? Serving as a resource for employees, resolving issues, assisting with training, overseeing work tasks, and facilitating process improvements.
3. What opportunities for career advancement are available at Sanford Health? Opportunities include Patient Access Supervisor, Patient Access Manager, Training and Development Specialist, and Project Manager roles.
4. What is the salary range for this position? The estimated salary range is $38,000 to $58,000 per year, commensurate with experience and qualifications.
5. What benefits does Sanford Health offer? Comprehensive health insurance, paid time off, retirement plan, life insurance, tuition reimbursement, and more.
6. What is the culture like at Sanford Health? Sanford Health is committed to creating a culture of excellence, innovation, and compassion.
7. What is it like to live in Sioux Falls, South Dakota? Sioux Falls offers a blend of small-town charm and big-city amenities, with a thriving economy, excellent schools, and a low cost of living.
8. How does Sanford Health support employee development? Sanford Health offers professional development programs, tuition reimbursement, and career advancement opportunities.
9. What is the work environment like at Sanford Health? Sanford Health provides a supportive and collaborative work environment where employees can thrive.
10. How does Sanford Health ensure patient confidentiality? Sanford Health maintains patient confidentiality and adheres to HIPAA guidelines.