Patient Access Representative Careers at Sanford Health - Annex Building, ND | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Annex Building, ND | Apply Now!
Job Description
Patient Access Representative at Sanford Health: Join Our Growing Team in Fargo, ND
Sanford Health, a leading not-for-profit health system, is seeking a dedicated and customer-focused Patient Access Representative to join our team at the Annex Building in Fargo, North Dakota. As the first point of contact for our patients, you will play a vital role in creating a welcoming and positive experience, ensuring they receive the care they need efficiently and with compassion.
Role Overview
As a Patient Access Representative, you will be responsible for a variety of tasks related to patient registration, scheduling, and general administrative support. This includes greeting patients, verifying demographics, creating and managing documents, collecting payments, and coordinating appointments. Your excellent customer service skills and attention to detail will be crucial in ensuring a smooth and efficient patient experience.
A Day in the Life of a Patient Access Representative
Here’s a glimpse into what your day might look like:
- Morning: Arrive at the Annex Building and prepare your workstation. Greet the first patients of the day with a warm and friendly welcome. Verify their demographic information and insurance details, ensuring accuracy in our systems.
- Mid-day: Assist patients with completing necessary paperwork, explaining the purpose of each document and answering any questions they may have. Collect co-payments and other payments, ensuring proper handling of funds.
- Afternoon: Schedule appointments for patients, coordinating with nursing teams and providers to accommodate their needs. Obtain necessary referrals and pre-authorizations for procedures and treatments. Respond to phone inquiries and address patient concerns with empathy and efficiency.
- Throughout the Day: Manage patient records, ensuring confidentiality and accuracy. Collaborate with other team members to provide seamless patient care. Stay up-to-date on policies and procedures related to patient access and registration.
Why Fargo, North Dakota?
Fargo is a vibrant and growing city with a thriving economy, a strong sense of community, and a high quality of life. With a low cost of living, excellent schools, and a wide range of cultural and recreational activities, Fargo offers a great place to live, work, and raise a family. Sanford Health is deeply rooted in the Fargo community, providing ample opportunities for professional growth and personal fulfillment.
Career Path and Advancement Opportunities
Sanford Health is committed to the growth and development of our employees. As a Patient Access Representative, you will have access to ongoing training and development opportunities to enhance your skills and advance your career. Potential career paths may include:
- Senior Patient Access Representative
- Patient Access Supervisor
- Revenue Cycle Specialist
- Healthcare Administration roles
Salary and Benefits
Sanford Health offers a competitive salary and benefits package, including:
- Competitive salary commensurate with experience
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO)
- 401(k) retirement plan with employer matching
- Tuition reimbursement
- And more!
Sanford Health Culture
At Sanford Health, we are committed to creating a culture of excellence, compassion, and innovation. We value teamwork, respect, and a commitment to providing the highest quality care to our patients. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply.
How to Apply
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for the Patient Access Representative position at Sanford Health. To apply, please submit your resume and cover letter through our online application portal.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Patient Access Representative? The primary responsibilities include greeting patients, verifying information, scheduling appointments, collecting payments, and providing excellent customer service.
- What qualifications are required for this position? A high school diploma or equivalent is preferred, along with one year of relevant work experience. Customer service skills are essential.
- Is medical terminology knowledge required? While not required, medical terminology knowledge is helpful.
- What is the work schedule for this position? This is a full-time position with 40 hours per week.
- Is this a remote position? The role requires 6 months of in-person training, after which remote work may be possible.
- What opportunities for advancement are available? Sanford Health offers various career paths for Patient Access Representatives, including supervisory and specialist roles.
- What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans.
- What is the company culture like at Sanford Health? Sanford Health fosters a culture of excellence, compassion, and innovation.
- How can I request an accommodation for the online application process? You can call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
- Is Sanford Health an equal opportunity employer? Yes, Sanford Health is an EEO/AA Employer M/F/Disability/Vet.
Locations
- Fargo, North Dakota, United States
Salary
35,200 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Schedulingintermediate
- Data Entryintermediate
- Medical Terminologyintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Referral Coordinationintermediate
- Electronic Health Records (EHR)intermediate
- Multi-line Phone Operationintermediate
- Document Managementintermediate
- Appointment Managementintermediate
- Patient Communicationintermediate
- Problem Solvingintermediate
- Team Collaborationintermediate
- Financial Responsibilityintermediate
- HIPAA Complianceintermediate
- Telephone Etiquetteintermediate
- Computer Literacyintermediate
- Time Managementintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology knowledge helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Proficiency in creating, scanning, and routing documents or electronic forms. (experience)
- Understanding of financial responsibility and payment arrangements. (experience)
- Experience with collecting co-payments and managing account balances. (experience)
- Familiarity with addressing and resolving registration errors or denied insurance claims. (experience)
- Ability to coordinate and schedule appointments to meet patient needs. (experience)
- Knowledge of obtaining and coordinating referrals and pre-authorizations. (experience)
- Skill in operating multi-line phone systems. (experience)
- BLS certification may be required for certain locations. (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route necessary documents and electronic forms.
- Inform patients about required paperwork and capture signatures.
- Establish and assign financial responsibility, assisting with payment arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors and denied insurance claims.
- Coordinate and schedule appointments with nursing teams and providers.
- Obtain and coordinate referrals and conduct pre-authorization processes.
- Arrange interpreter services for patients as needed.
- Check patients in and out efficiently.
- Operate multi-line phone systems to manage calls and inquiries.
- Manage work queue issues, recall lists, and waitlists.
- Serve as a switchboard operator, calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments.
- Make reminder calls for scheduled appointments.
- Assist with hospital admissions processes.
- Perform general office duties such as making copies and sending faxes.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Prescription drug coverage
- general: Health savings account (HSA) or flexible spending account (FSA)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Paid parental leave
- general: 401(k) retirement plan with employer matching contributions
- general: Pension plan
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Employee assistance program (EAP)
- general: Wellness programs
- general: Tuition reimbursement or assistance for continuing education
- general: Professional development opportunities
- general: Employee discounts on Sanford Health services and products
- general: Childcare assistance or resources
- general: Adoption assistance
- general: Relocation assistance (if applicable)
- general: Voluntary benefits (e.g., supplemental life insurance, critical illness insurance)
- general: Employee recognition programs
- general: Opportunities for advancement within the Sanford Health system
- general: Positive and supportive work environment
- general: Commitment to diversity and inclusion
- general: Access to state-of-the-art facilities and technology
- general: Opportunities to participate in research and innovation
- general: Community involvement and volunteer opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Annex Building, ND | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Annex Building, ND | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Annex Building, ND | Apply Now!
Job Description
Patient Access Representative at Sanford Health: Join Our Growing Team in Fargo, ND
Sanford Health, a leading not-for-profit health system, is seeking a dedicated and customer-focused Patient Access Representative to join our team at the Annex Building in Fargo, North Dakota. As the first point of contact for our patients, you will play a vital role in creating a welcoming and positive experience, ensuring they receive the care they need efficiently and with compassion.
Role Overview
As a Patient Access Representative, you will be responsible for a variety of tasks related to patient registration, scheduling, and general administrative support. This includes greeting patients, verifying demographics, creating and managing documents, collecting payments, and coordinating appointments. Your excellent customer service skills and attention to detail will be crucial in ensuring a smooth and efficient patient experience.
A Day in the Life of a Patient Access Representative
Here’s a glimpse into what your day might look like:
- Morning: Arrive at the Annex Building and prepare your workstation. Greet the first patients of the day with a warm and friendly welcome. Verify their demographic information and insurance details, ensuring accuracy in our systems.
- Mid-day: Assist patients with completing necessary paperwork, explaining the purpose of each document and answering any questions they may have. Collect co-payments and other payments, ensuring proper handling of funds.
- Afternoon: Schedule appointments for patients, coordinating with nursing teams and providers to accommodate their needs. Obtain necessary referrals and pre-authorizations for procedures and treatments. Respond to phone inquiries and address patient concerns with empathy and efficiency.
- Throughout the Day: Manage patient records, ensuring confidentiality and accuracy. Collaborate with other team members to provide seamless patient care. Stay up-to-date on policies and procedures related to patient access and registration.
Why Fargo, North Dakota?
Fargo is a vibrant and growing city with a thriving economy, a strong sense of community, and a high quality of life. With a low cost of living, excellent schools, and a wide range of cultural and recreational activities, Fargo offers a great place to live, work, and raise a family. Sanford Health is deeply rooted in the Fargo community, providing ample opportunities for professional growth and personal fulfillment.
Career Path and Advancement Opportunities
Sanford Health is committed to the growth and development of our employees. As a Patient Access Representative, you will have access to ongoing training and development opportunities to enhance your skills and advance your career. Potential career paths may include:
- Senior Patient Access Representative
- Patient Access Supervisor
- Revenue Cycle Specialist
- Healthcare Administration roles
Salary and Benefits
Sanford Health offers a competitive salary and benefits package, including:
- Competitive salary commensurate with experience
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO)
- 401(k) retirement plan with employer matching
- Tuition reimbursement
- And more!
Sanford Health Culture
At Sanford Health, we are committed to creating a culture of excellence, compassion, and innovation. We value teamwork, respect, and a commitment to providing the highest quality care to our patients. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply.
How to Apply
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for the Patient Access Representative position at Sanford Health. To apply, please submit your resume and cover letter through our online application portal.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Patient Access Representative? The primary responsibilities include greeting patients, verifying information, scheduling appointments, collecting payments, and providing excellent customer service.
- What qualifications are required for this position? A high school diploma or equivalent is preferred, along with one year of relevant work experience. Customer service skills are essential.
- Is medical terminology knowledge required? While not required, medical terminology knowledge is helpful.
- What is the work schedule for this position? This is a full-time position with 40 hours per week.
- Is this a remote position? The role requires 6 months of in-person training, after which remote work may be possible.
- What opportunities for advancement are available? Sanford Health offers various career paths for Patient Access Representatives, including supervisory and specialist roles.
- What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, and retirement plans.
- What is the company culture like at Sanford Health? Sanford Health fosters a culture of excellence, compassion, and innovation.
- How can I request an accommodation for the online application process? You can call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
- Is Sanford Health an equal opportunity employer? Yes, Sanford Health is an EEO/AA Employer M/F/Disability/Vet.
Locations
- Fargo, North Dakota, United States
Salary
35,200 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Schedulingintermediate
- Data Entryintermediate
- Medical Terminologyintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Referral Coordinationintermediate
- Electronic Health Records (EHR)intermediate
- Multi-line Phone Operationintermediate
- Document Managementintermediate
- Appointment Managementintermediate
- Patient Communicationintermediate
- Problem Solvingintermediate
- Team Collaborationintermediate
- Financial Responsibilityintermediate
- HIPAA Complianceintermediate
- Telephone Etiquetteintermediate
- Computer Literacyintermediate
- Time Managementintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology knowledge helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Proficiency in creating, scanning, and routing documents or electronic forms. (experience)
- Understanding of financial responsibility and payment arrangements. (experience)
- Experience with collecting co-payments and managing account balances. (experience)
- Familiarity with addressing and resolving registration errors or denied insurance claims. (experience)
- Ability to coordinate and schedule appointments to meet patient needs. (experience)
- Knowledge of obtaining and coordinating referrals and pre-authorizations. (experience)
- Skill in operating multi-line phone systems. (experience)
- BLS certification may be required for certain locations. (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route necessary documents and electronic forms.
- Inform patients about required paperwork and capture signatures.
- Establish and assign financial responsibility, assisting with payment arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors and denied insurance claims.
- Coordinate and schedule appointments with nursing teams and providers.
- Obtain and coordinate referrals and conduct pre-authorization processes.
- Arrange interpreter services for patients as needed.
- Check patients in and out efficiently.
- Operate multi-line phone systems to manage calls and inquiries.
- Manage work queue issues, recall lists, and waitlists.
- Serve as a switchboard operator, calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments.
- Make reminder calls for scheduled appointments.
- Assist with hospital admissions processes.
- Perform general office duties such as making copies and sending faxes.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Prescription drug coverage
- general: Health savings account (HSA) or flexible spending account (FSA)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Paid parental leave
- general: 401(k) retirement plan with employer matching contributions
- general: Pension plan
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Employee assistance program (EAP)
- general: Wellness programs
- general: Tuition reimbursement or assistance for continuing education
- general: Professional development opportunities
- general: Employee discounts on Sanford Health services and products
- general: Childcare assistance or resources
- general: Adoption assistance
- general: Relocation assistance (if applicable)
- general: Voluntary benefits (e.g., supplemental life insurance, critical illness insurance)
- general: Employee recognition programs
- general: Opportunities for advancement within the Sanford Health system
- general: Positive and supportive work environment
- general: Commitment to diversity and inclusion
- general: Access to state-of-the-art facilities and technology
- general: Opportunities to participate in research and innovation
- general: Community involvement and volunteer opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Annex Building, ND | Apply Now! @ Sanford Health.
Related Books and Jobs