Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Job Description
Patient Access Representative - Rehab Scheduling at Sanford Health, Bemidji
Are you a people-person with a knack for organization and a desire to make a difference in healthcare? Sanford Health in Bemidji, Minnesota, is seeking a dedicated Patient Access Representative to join our Rehab Scheduling team. This full-time, 40-hour per week position offers a rewarding opportunity to be the first point of contact for patients seeking physical therapy, occupational therapy, and speech therapy services. If you thrive in a fast-paced environment, possess excellent customer service skills, and are eager to grow your career within a leading healthcare system, we encourage you to apply!
Role Overview
As a Patient Access Representative, you will be the face and voice of our rehab services, providing exceptional customer service to every patient. You'll handle a variety of responsibilities, including:
- Registration: Greet patients, verify demographics, create and manage documents, establish financial responsibility, and collect payments.
- Scheduling: Coordinate appointments with the nursing team and providers, obtain referrals, conduct pre-authorizations, and arrange interpreter services.
- Additional Duties: Prepare charts, organize documents, assist with financial assistance, track patient visits, coordinate Telemed appointments, and perform general office tasks.
A Day in the Life
Imagine starting your day in our modern, patient-focused rehab center. Your first task is to review the day's schedule and prepare any necessary paperwork. As patients begin to arrive, you greet them with a warm smile and efficiently check them in. You answer phone calls, schedule appointments, and address patient inquiries with professionalism and empathy. You collaborate with therapists and other healthcare professionals to ensure a seamless patient experience. Throughout the day, you maintain accurate records, process payments, and handle various administrative tasks. You'll find yourself constantly learning and growing, supported by a team of dedicated colleagues.
Why Bemidji, Minnesota?
Bemidji is a vibrant city nestled in the heart of northern Minnesota's beautiful lake country. Known as the "First City on the Mississippi," Bemidji offers a unique blend of outdoor recreation, cultural attractions, and a strong sense of community. Enjoy year-round activities like fishing, boating, hiking, skiing, and snowmobiling. Explore the Paul Bunyan and Babe the Blue Ox statues, visit the Headwaters of the Mississippi River, or attend a performance at the historic Chief Theater. Bemidji boasts a low cost of living, excellent schools, and a welcoming atmosphere, making it a great place to live, work, and raise a family.
Career Path
Sanford Health is committed to providing opportunities for career growth and advancement. As a Patient Access Representative, you can develop your skills and knowledge to advance into roles such as:
- Senior Patient Access Representative: Take on leadership responsibilities, mentor new staff, and handle more complex tasks.
- Patient Access Supervisor: Oversee the daily operations of the patient access team, ensuring efficient workflows and excellent customer service.
- Revenue Cycle Specialist: Focus on billing, coding, and insurance claims processing.
- Healthcare Administration: Pursue further education and training to move into management or administrative roles within Sanford Health.
Salary & Benefits
The salary range for this position is $17.93 - $24.26 per hour, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision coverage.
- Paid Time Off: Vacation, sick leave, and holidays.
- Retirement Plan: 401(k) with employer matching.
- Life Insurance: Basic and supplemental options.
- Disability Coverage: Short-term and long-term disability plans.
- Employee Assistance Program: Confidential counseling and support services.
- Tuition Reimbursement: Assistance with continuing education.
- Wellness Programs: Resources to promote employee health and well-being.
- Employee Discounts: Discounts on Sanford Health services and products.
Sanford Health Culture
Sanford Health is more than just a healthcare provider; we are a family of nearly 50,000 dedicated individuals united by a shared commitment to health and healing. We foster a culture of respect, teamwork, and innovation. We value our employees and provide them with opportunities to grow, learn, and make a meaningful impact on the lives of our patients and communities. We are proud to be an EEO/AA Employer, committed to diversity and inclusion.
How to Apply
If you are ready to join our Sanford Patient Access Family and Grow the Good, we encourage you to apply online today! Simply click on the "Apply" button and follow the instructions. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Frequently Asked Questions (FAQ)
- What are the essential duties of a Patient Access Representative? Greet patients, verify information, schedule appointments, collect payments, and provide excellent customer service.
- What qualifications are needed for this position? Post-secondary education or equivalent training, customer service experience, computer skills, and medical terminology knowledge are preferred.
- What is the work schedule for this position? This is a full-time, 40-hour per week position with day shifts, Monday through Friday. No weekends or holidays!
- What is the salary range for this position? $17.93 - $24.26 per hour, depending on experience and qualifications.
- What benefits does Sanford Health offer? Comprehensive health insurance, paid time off, retirement plan, life insurance, disability coverage, and more.
- What is the culture like at Sanford Health? Respectful, collaborative, and focused on patient care.
- What opportunities are there for career advancement? Opportunities to advance into senior roles, supervisory positions, or other healthcare-related fields.
- How do I apply for this position? Apply online through the Sanford Health careers website.
- Who should I contact if I need an accommodation for my application? Call 1-877-673-0854 or email talent@sanfordhealth.org.
- Is this a union position? Yes, this position is a union position.
Locations
- Bemidji, Minnesota, United States
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Registration Proceduresintermediate
- Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Multi-line Phone Operationintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Payment Collectionintermediate
- Record Managementintermediate
- Electronic Health Records (EHR)intermediate
- Patient Communicationintermediate
- Telephone Etiquetteintermediate
- HIPAA Complianceintermediate
- Patient Advocacyintermediate
Required Qualifications
- Post secondary education or equivalent training in a healthcare or business related field. (experience)
- Previous customer service experience in an office setting. (experience)
- Experience in a healthcare setting is preferred. (experience)
- Knowledge of registration procedures. (experience)
- Extensive computer skills. (experience)
- Basic knowledge of system applications. (experience)
- Familiarity with billing systems. (experience)
- Understanding of third party payers. (experience)
- Medical terminology proficiency. (experience)
- Strong communication and interpersonal skills. (experience)
- Ability to multitask and prioritize tasks effectively. (experience)
- Detail-oriented and organized approach to work. (experience)
- Ability to work independently and as part of a team. (experience)
- Problem-solving skills. (experience)
Responsibilities
- Greet patients and verify demographics.
- Create, scan, and route documents or electronic forms.
- Inform patients about documents and capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with payment arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs.
- Coordinate provider schedules with the nursing team and providers.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services as needed.
- Check patients in and out.
- Operate multi-line phone system.
- Resolve work queue issues.
- Manage recall and waitlists.
- Serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemed appointments.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
- Ensure compliance with all relevant policies and procedures.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance plan (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Tuition reimbursement or assistance for continuing education.
- general: Professional development opportunities and training programs.
- general: Wellness programs and resources to promote employee health.
- general: Employee discounts on Sanford Health services and products.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Opportunities for career advancement within the Sanford Health system.
- general: A supportive and collaborative work environment.
- general: Access to state-of-the-art facilities and technology.
- general: Employee recognition programs.
- general: Relocation assistance (if applicable).
- general: Dependent Care Spending Account
- general: Health Savings Account
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Job Description
Patient Access Representative - Rehab Scheduling at Sanford Health, Bemidji
Are you a people-person with a knack for organization and a desire to make a difference in healthcare? Sanford Health in Bemidji, Minnesota, is seeking a dedicated Patient Access Representative to join our Rehab Scheduling team. This full-time, 40-hour per week position offers a rewarding opportunity to be the first point of contact for patients seeking physical therapy, occupational therapy, and speech therapy services. If you thrive in a fast-paced environment, possess excellent customer service skills, and are eager to grow your career within a leading healthcare system, we encourage you to apply!
Role Overview
As a Patient Access Representative, you will be the face and voice of our rehab services, providing exceptional customer service to every patient. You'll handle a variety of responsibilities, including:
- Registration: Greet patients, verify demographics, create and manage documents, establish financial responsibility, and collect payments.
- Scheduling: Coordinate appointments with the nursing team and providers, obtain referrals, conduct pre-authorizations, and arrange interpreter services.
- Additional Duties: Prepare charts, organize documents, assist with financial assistance, track patient visits, coordinate Telemed appointments, and perform general office tasks.
A Day in the Life
Imagine starting your day in our modern, patient-focused rehab center. Your first task is to review the day's schedule and prepare any necessary paperwork. As patients begin to arrive, you greet them with a warm smile and efficiently check them in. You answer phone calls, schedule appointments, and address patient inquiries with professionalism and empathy. You collaborate with therapists and other healthcare professionals to ensure a seamless patient experience. Throughout the day, you maintain accurate records, process payments, and handle various administrative tasks. You'll find yourself constantly learning and growing, supported by a team of dedicated colleagues.
Why Bemidji, Minnesota?
Bemidji is a vibrant city nestled in the heart of northern Minnesota's beautiful lake country. Known as the "First City on the Mississippi," Bemidji offers a unique blend of outdoor recreation, cultural attractions, and a strong sense of community. Enjoy year-round activities like fishing, boating, hiking, skiing, and snowmobiling. Explore the Paul Bunyan and Babe the Blue Ox statues, visit the Headwaters of the Mississippi River, or attend a performance at the historic Chief Theater. Bemidji boasts a low cost of living, excellent schools, and a welcoming atmosphere, making it a great place to live, work, and raise a family.
Career Path
Sanford Health is committed to providing opportunities for career growth and advancement. As a Patient Access Representative, you can develop your skills and knowledge to advance into roles such as:
- Senior Patient Access Representative: Take on leadership responsibilities, mentor new staff, and handle more complex tasks.
- Patient Access Supervisor: Oversee the daily operations of the patient access team, ensuring efficient workflows and excellent customer service.
- Revenue Cycle Specialist: Focus on billing, coding, and insurance claims processing.
- Healthcare Administration: Pursue further education and training to move into management or administrative roles within Sanford Health.
Salary & Benefits
The salary range for this position is $17.93 - $24.26 per hour, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision coverage.
- Paid Time Off: Vacation, sick leave, and holidays.
- Retirement Plan: 401(k) with employer matching.
- Life Insurance: Basic and supplemental options.
- Disability Coverage: Short-term and long-term disability plans.
- Employee Assistance Program: Confidential counseling and support services.
- Tuition Reimbursement: Assistance with continuing education.
- Wellness Programs: Resources to promote employee health and well-being.
- Employee Discounts: Discounts on Sanford Health services and products.
Sanford Health Culture
Sanford Health is more than just a healthcare provider; we are a family of nearly 50,000 dedicated individuals united by a shared commitment to health and healing. We foster a culture of respect, teamwork, and innovation. We value our employees and provide them with opportunities to grow, learn, and make a meaningful impact on the lives of our patients and communities. We are proud to be an EEO/AA Employer, committed to diversity and inclusion.
How to Apply
If you are ready to join our Sanford Patient Access Family and Grow the Good, we encourage you to apply online today! Simply click on the "Apply" button and follow the instructions. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Frequently Asked Questions (FAQ)
- What are the essential duties of a Patient Access Representative? Greet patients, verify information, schedule appointments, collect payments, and provide excellent customer service.
- What qualifications are needed for this position? Post-secondary education or equivalent training, customer service experience, computer skills, and medical terminology knowledge are preferred.
- What is the work schedule for this position? This is a full-time, 40-hour per week position with day shifts, Monday through Friday. No weekends or holidays!
- What is the salary range for this position? $17.93 - $24.26 per hour, depending on experience and qualifications.
- What benefits does Sanford Health offer? Comprehensive health insurance, paid time off, retirement plan, life insurance, disability coverage, and more.
- What is the culture like at Sanford Health? Respectful, collaborative, and focused on patient care.
- What opportunities are there for career advancement? Opportunities to advance into senior roles, supervisory positions, or other healthcare-related fields.
- How do I apply for this position? Apply online through the Sanford Health careers website.
- Who should I contact if I need an accommodation for my application? Call 1-877-673-0854 or email talent@sanfordhealth.org.
- Is this a union position? Yes, this position is a union position.
Locations
- Bemidji, Minnesota, United States
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Registration Proceduresintermediate
- Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Multi-line Phone Operationintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Payment Collectionintermediate
- Record Managementintermediate
- Electronic Health Records (EHR)intermediate
- Patient Communicationintermediate
- Telephone Etiquetteintermediate
- HIPAA Complianceintermediate
- Patient Advocacyintermediate
Required Qualifications
- Post secondary education or equivalent training in a healthcare or business related field. (experience)
- Previous customer service experience in an office setting. (experience)
- Experience in a healthcare setting is preferred. (experience)
- Knowledge of registration procedures. (experience)
- Extensive computer skills. (experience)
- Basic knowledge of system applications. (experience)
- Familiarity with billing systems. (experience)
- Understanding of third party payers. (experience)
- Medical terminology proficiency. (experience)
- Strong communication and interpersonal skills. (experience)
- Ability to multitask and prioritize tasks effectively. (experience)
- Detail-oriented and organized approach to work. (experience)
- Ability to work independently and as part of a team. (experience)
- Problem-solving skills. (experience)
Responsibilities
- Greet patients and verify demographics.
- Create, scan, and route documents or electronic forms.
- Inform patients about documents and capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with payment arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs.
- Coordinate provider schedules with the nursing team and providers.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services as needed.
- Check patients in and out.
- Operate multi-line phone system.
- Resolve work queue issues.
- Manage recall and waitlists.
- Serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemed appointments.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
- Ensure compliance with all relevant policies and procedures.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance plan (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Tuition reimbursement or assistance for continuing education.
- general: Professional development opportunities and training programs.
- general: Wellness programs and resources to promote employee health.
- general: Employee discounts on Sanford Health services and products.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Opportunities for career advancement within the Sanford Health system.
- general: A supportive and collaborative work environment.
- general: Access to state-of-the-art facilities and technology.
- general: Employee recognition programs.
- general: Relocation assistance (if applicable).
- general: Dependent Care Spending Account
- general: Health Savings Account
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now! @ Sanford Health.
Related Books and Jobs