Job Description

Locations

• Bemidji, Minnesota, United States

Salary

Skills Required

• Customer Serviceintermediate
• Patient Registrationintermediate
• Appointment Schedulingintermediate
• Insurance Verificationintermediate
• Medical Terminologyintermediate
• Data Entryintermediate
• Communication Skillsintermediate
• Multi-line Phone Operationintermediate
• Referral Coordinationintermediate
• Pre-authorizationintermediate
• Payment Collectionintermediate
• Record Managementintermediate
• HIPAA Complianceintermediate
• Electronic Health Records (EHR)intermediate
• Problem Solvingintermediate

Required Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred. (experience)
• Previous customer service experience in an office setting, preferably in a healthcare setting. (experience)
• Knowledge of registration procedures. (experience)
• Extensive computer skills. (experience)
• Basic knowledge of system applications. (experience)
• Understanding of billing systems. (experience)
• Familiarity with third party payers. (experience)
• Medical terminology desired. (experience)
• Ability to greet patients and verify demographics accurately. (experience)
• Proficiency in creating, scanning, and routing documents or electronic forms. (experience)
• Capability to inform patients about documents and capture necessary signatures. (experience)
• Skill in establishing and assigning financial responsibility. (experience)
• Ability to assist patients with financial arrangements. (experience)
• Adherence to appropriate policies and procedures. (experience)
• Experience in collecting co-payments, pre-payments, and payments on account balances. (experience)
• Competence in working through registration work queues to address and resolve errors. (experience)
• Understanding of denied insurance claims resolution. (experience)
• Ability to work with nursing teams and providers to coordinate and schedule appointments. (experience)
• Skill in obtaining and coordinating referrals. (experience)
• Experience in conducting pre-authorization processes. (experience)
• Ability to arrange interpreter services. (experience)
• Proficiency in checking patients in and out. (experience)
• Skill in operating a multi-line phone system. (experience)
• Competence in managing recall and waitlists. (experience)
• Experience serving as a switchboard operator calling codes and paging providers. (experience)

Responsibilities

• Greet patients and verify demographic information accurately and efficiently.
• Create, scan, and route necessary documents and electronic forms within the system.
• Inform patients about the purpose of each document and capture required signatures.
• Establish and assign financial responsibility, assisting patients with payment arrangements while adhering to policies.
• Collect co-payments, pre-payments, and payments on outstanding account balances.
• Address and resolve registration errors or denied insurance claims by working through registration work queues.
• Collaborate with nursing teams and providers to coordinate and schedule appointments to meet patient needs.
• Manage and coordinate referrals and conduct pre-authorization processes as required.
• Arrange interpreter services for patients as needed to ensure effective communication.
• Check patients in and out, ensuring all necessary information is updated in the system.
• Operate a multi-line phone system to manage incoming calls and direct them appropriately.
• Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers.
• Prepare and coordinate patient charts, ensuring all necessary information is available.
• Organize supporting provider documents to facilitate efficient patient care.
• Initiate and collaborate on patient financial assistance programs to support those in need.
• Track patient visits and health information management on patient accounts to maintain accurate records.
• Compile, distribute, administer, and score assessments as required by the healthcare team.
• Coordinate Telemedicine appointments, ensuring patients have access to virtual care services.
• Make reminder calls for appointments to reduce no-show rates and improve patient adherence.
• Assist with hospital admission processes, ensuring a smooth transition for patients.
• Perform general office duties such as making copies and sending faxes to support administrative functions.

Benefits

• general: Competitive salary commensurate with experience.
• general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
• general: Paid time off (PTO) and vacation days for a healthy work-life balance.
• general: Retirement plan with employer matching contributions for long-term financial security.
• general: Life insurance and disability benefits to protect you and your family.
• general: Flexible spending accounts (FSAs) for healthcare and dependent care expenses.
• general: Employee assistance program (EAP) providing confidential counseling and support services.
• general: Wellness programs to promote physical and mental well-being.
• general: Professional development opportunities, including continuing education and training programs.
• general: Tuition reimbursement for eligible employees seeking to further their education.
• general: Employee discounts on Sanford Health services and products.
• general: A supportive and collaborative work environment with opportunities for growth.
• general: Commitment to diversity and inclusion, fostering a welcoming and respectful workplace.
• general: Opportunities to participate in community outreach and volunteer activities.
• general: Access to state-of-the-art facilities and advanced medical technology.
• general: Employee recognition programs to celebrate achievements and contributions.

Tags & Categories