Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Job Description
Patient Access Representative - AF | Float Pool | 40hrs/week at Sanford Health in Bemidji, MN
Are you a customer-focused individual with a passion for healthcare? Sanford Health is seeking a dedicated Patient Access Representative to join our Float Pool team in Bemidji, Minnesota. This is an excellent opportunity to contribute to a leading healthcare system and make a difference in the lives of our patients.
Role Overview
As a Patient Access Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth registration and scheduling process. Your responsibilities will include greeting patients, verifying demographics, creating and managing documents, collecting payments, scheduling appointments, and coordinating referrals. This role requires adaptability, strong communication skills, and the ability to work in a fast-paced environment.
A Day in the Life
Here’s a glimpse into what a typical day might look like:
- 8:00 AM: Arrive at the clinic, prepare the reception area, and review the day’s schedule.
- 8:15 AM: Greet the first patients of the day, verify their information, and update their records in the system.
- 9:00 AM: Assist patients with completing necessary paperwork and answer any questions they may have about their appointments or billing.
- 10:00 AM: Collect co-payments and payments on account balances, ensuring accuracy and adherence to financial policies.
- 11:00 AM: Schedule appointments for patients, coordinating with the nursing team and providers to meet their needs.
- 12:00 PM: Lunch break.
- 1:00 PM: Manage incoming phone calls, addressing patient inquiries, scheduling appointments, and routing calls to the appropriate departments.
- 2:00 PM: Work on resolving registration errors and denied insurance claims, ensuring accurate and timely processing.
- 3:00 PM: Coordinate referrals and pre-authorization processes for patients requiring specialized care.
- 4:00 PM: Prepare patient charts and organize supporting documents for the next day’s appointments.
- 5:00 PM: End of day, ensuring the reception area is tidy and all tasks are completed.
Why Bemidji, Minnesota?
Bemidji is a vibrant city located in the heart of northern Minnesota, known for its beautiful lakes, lush forests, and friendly community. Living in Bemidji offers a unique blend of outdoor recreation and small-town charm. Enjoy fishing, boating, hiking, and snowmobiling, or explore the local shops, restaurants, and cultural attractions. Bemidji is also home to Bemidji State University, providing access to educational and cultural events. With a low cost of living and a high quality of life, Bemidji is an excellent place to call home.
This Float Pool position involves travel to nearby clinics, including Blackduck, Cass Lake, Walker, Park Rapids and Bagley. Enjoy the variety of working in different clinic environments, while Sanford Health provides mileage reimbursement for travel. Embrace the flexibility and opportunity to broaden your experience.
Career Path
Sanford Health is committed to the growth and development of our employees. As a Patient Access Representative, you will have opportunities to advance your career within the organization. Potential career paths include:
- Senior Patient Access Representative: Taking on more complex tasks and providing guidance to other team members.
- Patient Access Supervisor: Overseeing the day-to-day operations of the patient access team and ensuring excellent customer service.
- Revenue Cycle Specialist: Focusing on billing and coding processes, working to maximize revenue and ensure compliance.
- Healthcare Management: Pursuing leadership roles in clinic or hospital administration.
Salary & Benefits
Sanford Health offers a competitive salary and benefits package for Patient Access Representatives. The salary range for this position is estimated to be between $35,000 and $48,000 per year, based on experience and qualifications. In addition to a competitive salary, Sanford Health provides:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and holiday pay
- Retirement plan with employer matching
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP)
- Tuition reimbursement or assistance programs
- Professional development opportunities
- Employee discount programs
- Wellness programs and resources
- Mileage reimbursement for travel between clinic locations
- Union Representation
Sanford Health Culture
At Sanford Health, we are dedicated to the work of health and healing. We are proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family. Our culture is built on a foundation of teamwork, respect, and compassion. We value diversity and inclusion, and we are committed to creating a welcoming and supportive environment for all employees. Join us and be part of a team that is making a difference in the lives of our patients and communities.
How to Apply
If you are ready to join the Sanford Health team as a Patient Access Representative, we encourage you to apply online. Please submit your resume and cover letter, highlighting your qualifications and experience. We look forward to hearing from you!
FAQ
-
What are the essential functions of a Patient Access Representative?
Essential functions include greeting patients, verifying information, scheduling appointments, collecting payments, and providing excellent customer service.
-
What qualifications are required for this role?
Post secondary education or equivalent training in a healthcare or business-related field is preferred. Previous customer service experience in an office setting, preferably in a healthcare setting, is also required.
-
What is the work schedule for this position?
The work schedule is Monday - Friday, 8:00am - 5:00pm, 40 hours per week.
-
Is this a union position?
Yes, this is a union position.
-
What is the salary range for this position?
The salary range is estimated to be between $35,000 and $48,000 per year, based on experience and qualifications.
-
What benefits does Sanford Health offer?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.
-
Is there an opportunity for career advancement?
Yes, Sanford Health is committed to the growth and development of our employees. There are opportunities to advance your career within the organization.
-
What is the work environment like?
Sanford Health provides a positive and supportive work environment with a focus on teamwork, respect, and compassion.
-
What is the Float Pool?
The Float Pool is a team of employees who provide coverage at multiple clinic locations. This position will primarily work in Bemidji with occasional travel to clinics in Blackduck, Cass Lake, Walker, Park Rapids, and Bagley when needed.
-
Is mileage reimbursed for travel?
Yes, mileage reimbursement is provided for any coverage outside of Bemidji.
Locations
- Bemidji, Minnesota, United States
- Blackduck, Minnesota, United States
- Cass Lake, Minnesota, United States
- Walker, Minnesota, United States
- Park Rapids, Minnesota, United States
- Bagley, Minnesota, United States
Salary
38,500 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Medical Terminologyintermediate
- Telephone Etiquetteintermediate
- Record Managementintermediate
- Electronic Health Records (EHR)intermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Multi-line Phone Operationintermediate
- Work Queue Managementintermediate
- Switchboard Operationintermediate
- Chart Preparationintermediate
- Financial Assistance Coordinationintermediate
- Telemedicine Coordinationintermediate
- Assessment Administrationintermediate
- HIPAA Complianceintermediate
- Communication (verbal and written)intermediate
- Problem-solvingintermediate
- Adaptabilityintermediate
- Organizationintermediate
- Time Managementintermediate
Required Qualifications
- Post secondary education or equivalent training in a healthcare or business related field preferred. (experience)
- Previous customer service experience in an office setting. (experience)
- Healthcare setting experience preferred. (experience)
- Knowledge of registration procedures. (experience)
- Extensive computer skills. (experience)
- Basic knowledge of system applications. (experience)
- Knowledge of billing systems. (experience)
- Understanding of third party payers. (experience)
- Medical terminology desired. (experience)
- Ability to work independently and as part of a team. (experience)
- Excellent communication and interpersonal skills. (experience)
- Strong attention to detail. (experience)
- Ability to handle multiple tasks simultaneously. (experience)
- Adaptability to changing work environments and responsibilities. (experience)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms.
- Capture patient signatures on necessary paperwork.
- Establish and assign financial responsibility.
- Assist patients with financial arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs.
- Coordinate provider schedules.
- Obtain and coordinate referrals.
- Conduct pre-authorization processes.
- Arrange interpreter services.
- Check patients in and out.
- Operate multi-line phone systems.
- Resolve work queue issues.
- Manage recall and waitlists.
- Serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemedicine appointments.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Provide excellent customer service to all patients and visitors.
Benefits
- general: Competitive salary and benefits package
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and holiday pay
- general: Retirement plan with employer matching
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or assistance programs
- general: Professional development opportunities
- general: Employee discount programs
- general: Wellness programs and resources
- general: Relocation assistance (if applicable)
- general: Opportunities for advancement within the organization
- general: Positive and supportive work environment
- general: Commitment to diversity and inclusion
- general: Mileage reimbursement for travel between clinic locations
- general: Union Representation
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now!
Job Description
Patient Access Representative - AF | Float Pool | 40hrs/week at Sanford Health in Bemidji, MN
Are you a customer-focused individual with a passion for healthcare? Sanford Health is seeking a dedicated Patient Access Representative to join our Float Pool team in Bemidji, Minnesota. This is an excellent opportunity to contribute to a leading healthcare system and make a difference in the lives of our patients.
Role Overview
As a Patient Access Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth registration and scheduling process. Your responsibilities will include greeting patients, verifying demographics, creating and managing documents, collecting payments, scheduling appointments, and coordinating referrals. This role requires adaptability, strong communication skills, and the ability to work in a fast-paced environment.
A Day in the Life
Here’s a glimpse into what a typical day might look like:
- 8:00 AM: Arrive at the clinic, prepare the reception area, and review the day’s schedule.
- 8:15 AM: Greet the first patients of the day, verify their information, and update their records in the system.
- 9:00 AM: Assist patients with completing necessary paperwork and answer any questions they may have about their appointments or billing.
- 10:00 AM: Collect co-payments and payments on account balances, ensuring accuracy and adherence to financial policies.
- 11:00 AM: Schedule appointments for patients, coordinating with the nursing team and providers to meet their needs.
- 12:00 PM: Lunch break.
- 1:00 PM: Manage incoming phone calls, addressing patient inquiries, scheduling appointments, and routing calls to the appropriate departments.
- 2:00 PM: Work on resolving registration errors and denied insurance claims, ensuring accurate and timely processing.
- 3:00 PM: Coordinate referrals and pre-authorization processes for patients requiring specialized care.
- 4:00 PM: Prepare patient charts and organize supporting documents for the next day’s appointments.
- 5:00 PM: End of day, ensuring the reception area is tidy and all tasks are completed.
Why Bemidji, Minnesota?
Bemidji is a vibrant city located in the heart of northern Minnesota, known for its beautiful lakes, lush forests, and friendly community. Living in Bemidji offers a unique blend of outdoor recreation and small-town charm. Enjoy fishing, boating, hiking, and snowmobiling, or explore the local shops, restaurants, and cultural attractions. Bemidji is also home to Bemidji State University, providing access to educational and cultural events. With a low cost of living and a high quality of life, Bemidji is an excellent place to call home.
This Float Pool position involves travel to nearby clinics, including Blackduck, Cass Lake, Walker, Park Rapids and Bagley. Enjoy the variety of working in different clinic environments, while Sanford Health provides mileage reimbursement for travel. Embrace the flexibility and opportunity to broaden your experience.
Career Path
Sanford Health is committed to the growth and development of our employees. As a Patient Access Representative, you will have opportunities to advance your career within the organization. Potential career paths include:
- Senior Patient Access Representative: Taking on more complex tasks and providing guidance to other team members.
- Patient Access Supervisor: Overseeing the day-to-day operations of the patient access team and ensuring excellent customer service.
- Revenue Cycle Specialist: Focusing on billing and coding processes, working to maximize revenue and ensure compliance.
- Healthcare Management: Pursuing leadership roles in clinic or hospital administration.
Salary & Benefits
Sanford Health offers a competitive salary and benefits package for Patient Access Representatives. The salary range for this position is estimated to be between $35,000 and $48,000 per year, based on experience and qualifications. In addition to a competitive salary, Sanford Health provides:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and holiday pay
- Retirement plan with employer matching
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP)
- Tuition reimbursement or assistance programs
- Professional development opportunities
- Employee discount programs
- Wellness programs and resources
- Mileage reimbursement for travel between clinic locations
- Union Representation
Sanford Health Culture
At Sanford Health, we are dedicated to the work of health and healing. We are proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family. Our culture is built on a foundation of teamwork, respect, and compassion. We value diversity and inclusion, and we are committed to creating a welcoming and supportive environment for all employees. Join us and be part of a team that is making a difference in the lives of our patients and communities.
How to Apply
If you are ready to join the Sanford Health team as a Patient Access Representative, we encourage you to apply online. Please submit your resume and cover letter, highlighting your qualifications and experience. We look forward to hearing from you!
FAQ
-
What are the essential functions of a Patient Access Representative?
Essential functions include greeting patients, verifying information, scheduling appointments, collecting payments, and providing excellent customer service.
-
What qualifications are required for this role?
Post secondary education or equivalent training in a healthcare or business-related field is preferred. Previous customer service experience in an office setting, preferably in a healthcare setting, is also required.
-
What is the work schedule for this position?
The work schedule is Monday - Friday, 8:00am - 5:00pm, 40 hours per week.
-
Is this a union position?
Yes, this is a union position.
-
What is the salary range for this position?
The salary range is estimated to be between $35,000 and $48,000 per year, based on experience and qualifications.
-
What benefits does Sanford Health offer?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and tuition reimbursement.
-
Is there an opportunity for career advancement?
Yes, Sanford Health is committed to the growth and development of our employees. There are opportunities to advance your career within the organization.
-
What is the work environment like?
Sanford Health provides a positive and supportive work environment with a focus on teamwork, respect, and compassion.
-
What is the Float Pool?
The Float Pool is a team of employees who provide coverage at multiple clinic locations. This position will primarily work in Bemidji with occasional travel to clinics in Blackduck, Cass Lake, Walker, Park Rapids, and Bagley when needed.
-
Is mileage reimbursed for travel?
Yes, mileage reimbursement is provided for any coverage outside of Bemidji.
Locations
- Bemidji, Minnesota, United States
- Blackduck, Minnesota, United States
- Cass Lake, Minnesota, United States
- Walker, Minnesota, United States
- Park Rapids, Minnesota, United States
- Bagley, Minnesota, United States
Salary
38,500 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Medical Terminologyintermediate
- Telephone Etiquetteintermediate
- Record Managementintermediate
- Electronic Health Records (EHR)intermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Multi-line Phone Operationintermediate
- Work Queue Managementintermediate
- Switchboard Operationintermediate
- Chart Preparationintermediate
- Financial Assistance Coordinationintermediate
- Telemedicine Coordinationintermediate
- Assessment Administrationintermediate
- HIPAA Complianceintermediate
- Communication (verbal and written)intermediate
- Problem-solvingintermediate
- Adaptabilityintermediate
- Organizationintermediate
- Time Managementintermediate
Required Qualifications
- Post secondary education or equivalent training in a healthcare or business related field preferred. (experience)
- Previous customer service experience in an office setting. (experience)
- Healthcare setting experience preferred. (experience)
- Knowledge of registration procedures. (experience)
- Extensive computer skills. (experience)
- Basic knowledge of system applications. (experience)
- Knowledge of billing systems. (experience)
- Understanding of third party payers. (experience)
- Medical terminology desired. (experience)
- Ability to work independently and as part of a team. (experience)
- Excellent communication and interpersonal skills. (experience)
- Strong attention to detail. (experience)
- Ability to handle multiple tasks simultaneously. (experience)
- Adaptability to changing work environments and responsibilities. (experience)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms.
- Capture patient signatures on necessary paperwork.
- Establish and assign financial responsibility.
- Assist patients with financial arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs.
- Coordinate provider schedules.
- Obtain and coordinate referrals.
- Conduct pre-authorization processes.
- Arrange interpreter services.
- Check patients in and out.
- Operate multi-line phone systems.
- Resolve work queue issues.
- Manage recall and waitlists.
- Serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemedicine appointments.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Provide excellent customer service to all patients and visitors.
Benefits
- general: Competitive salary and benefits package
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and holiday pay
- general: Retirement plan with employer matching
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or assistance programs
- general: Professional development opportunities
- general: Employee discount programs
- general: Wellness programs and resources
- general: Relocation assistance (if applicable)
- general: Opportunities for advancement within the organization
- general: Positive and supportive work environment
- general: Commitment to diversity and inclusion
- general: Mileage reimbursement for travel between clinic locations
- general: Union Representation
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bemidji, Minnesota | Apply Now! @ Sanford Health.
Related Books and Jobs