Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Job Description
Role Overview
The Patient Access Representative at Sanford Health serves as the crucial first point of contact for patients within the Pediatric Therapies department in Bismarck, North Dakota. This role is integral to creating a positive and welcoming environment, ensuring patients and their families feel supported from the moment they interact with the clinic. Operating within a 40-hour work week, the Patient Access Representative manages a variety of tasks, including patient registration, appointment scheduling, insurance verification, and payment collection. This position demands exceptional customer service skills, attention to detail, and the ability to handle multiple responsibilities efficiently. The role directly contributes to the overall patient experience, ensuring smooth and effective clinic operations.
A Day in the Life of a Patient Access Representative
A typical day for a Patient Access Representative in Pediatric Therapies at Sanford Health begins with preparing the reception area to ensure a welcoming atmosphere. The primary responsibility is greeting patients and verifying their demographic and insurance information. This involves creating, scanning, and routing necessary documents, ensuring all paperwork is completed accurately and efficiently. Throughout the day, the representative schedules appointments, coordinating with the nursing team and providers to meet patient needs. They also manage phone calls, answer inquiries, and direct calls to the appropriate staff. A significant portion of the day is spent collecting payments, addressing insurance errors, and assisting patients with financial arrangements. The representative also handles tasks such as preparing patient charts, managing referrals, and coordinating Telemedicine appointments. Attention to detail and the ability to multitask are essential, as is maintaining a professional and empathetic demeanor when interacting with patients and their families.
Why Bismarck, North Dakota?
Bismarck, North Dakota, offers a high quality of life with a balance of urban amenities and a strong sense of community. Known for its friendly atmosphere and affordable living, Bismarck provides a safe and welcoming environment for families and individuals alike. The city boasts a thriving job market, particularly in healthcare, making it an ideal location for career growth at Sanford Health. Bismarck offers numerous recreational opportunities, including parks, trails, and access to the Missouri River, perfect for outdoor enthusiasts. The city also has a rich cultural scene, with museums, theaters, and local events that provide ample entertainment options. Bismarck’s strong schools and family-friendly environment make it an excellent place to raise children. With its combination of career opportunities, community spirit, and quality of life, Bismarck is an attractive place to live and work.
Career Path for Patient Access Representatives
The Patient Access Representative role at Sanford Health serves as a strong foundation for career advancement within the organization. With experience and continued professional development, representatives can move into more specialized roles such as Senior Patient Access Representative, Team Lead, or Supervisor. Opportunities also exist to transition into related areas such as medical billing, coding, or healthcare administration. Sanford Health is committed to employee growth and offers numerous training programs and educational resources to help employees enhance their skills and advance their careers. The organization encourages employees to take advantage of these opportunities and provides support for those seeking to further their education or pursue certifications relevant to their field. This commitment to career development ensures that Patient Access Representatives have the potential to grow and excel within the Sanford Health system.
Salary and Benefits
Sanford Health offers a competitive salary and a comprehensive benefits package to its employees. The starting rate for a Patient Access Representative in Bismarck, North Dakota, ranges from $16.25 to $23.00 per hour, depending on experience and qualifications. In addition to competitive pay, Sanford Health provides a wide range of benefits, including health insurance (medical, dental, and vision), paid time off (PTO), paid holidays, and a 401(k) retirement plan with employer match. Other benefits include life insurance, disability insurance, flexible spending accounts (FSA), and an employee assistance program (EAP). Sanford Health is also committed to employee wellness and offers programs designed to promote healthy lifestyles. These comprehensive benefits contribute to a supportive and rewarding work environment, ensuring employees have the resources they need to thrive both personally and professionally.
Sanford Health Culture
Sanford Health prides itself on fostering a culture of teamwork, respect, and compassion. The organization is committed to providing exceptional patient care and values the contributions of every member of the Sanford Family. Employees are encouraged to collaborate, share ideas, and support one another in achieving their goals. Sanford Health promotes a diverse and inclusive work environment, where all employees feel valued and respected. The organization also emphasizes the importance of work-life balance and offers flexible scheduling options to help employees manage their personal and professional responsibilities. With a focus on employee well-being and professional development, Sanford Health creates a supportive and rewarding workplace where employees can grow and thrive.
How to Apply
Interested candidates are encouraged to apply for the Patient Access Representative position through the Sanford Health careers website. The online application process is simple and straightforward, allowing applicants to easily submit their resume, cover letter, and other relevant information. Candidates are advised to carefully review the job description and qualifications before applying to ensure they meet the requirements of the position. Once an application is submitted, it will be reviewed by the hiring team, and qualified candidates will be contacted for an interview. Sanford Health is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Patient Access Representative?
Key responsibilities include patient registration, appointment scheduling, insurance verification, payment collection, and providing excellent customer service.
- What qualifications are required for this position?
A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting. Customer service skills are essential.
- What is the typical work schedule for this role?
The typical work schedule is Monday-Friday from 8:00 am to 4:30 pm, with no weekends or holidays.
- What benefits does Sanford Health offer?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and more.
- What opportunities are there for career advancement?
Opportunities exist to advance into roles such as Senior Patient Access Representative, Team Lead, or Supervisor, as well as related areas such as medical billing or healthcare administration.
- How does Sanford Health support employee development?
Sanford Health provides numerous training programs and educational resources to help employees enhance their skills and advance their careers.
- What is the work environment like at Sanford Health?
Sanford Health fosters a culture of teamwork, respect, and compassion, promoting a supportive and collaborative work environment.
- Is this a union position?
No, this is not a union position.
- What is the starting rate for this position?
The starting rate ranges from $16.25 to $23.00 per hour, depending on experience and qualifications.
- How can I request an accommodation for help with my online application?
If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Locations
- Bismarck, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Referral Coordinationintermediate
- Electronic Health Records (EHR)intermediate
- Multi-line Phone Operationintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Organization Skillsintermediate
- HIPAA Complianceintermediate
- Cash Handlingintermediate
- Microsoft Office Suiteintermediate
- Clerical Skillsintermediate
- Telephone Etiquetteintermediate
Required Qualifications
- High school diploma or equivalent preferred (experience)
- Post-secondary education helpful (experience)
- One year of work experience, preferably in a medical office setting (experience)
- Medical terminology knowledge (experience)
- Strong customer service skills (experience)
- Six months customer service experience (experience)
- BLS certification (may be required for certain locations) (experience)
- Ability to operate multi-line phone systems (experience)
- Experience with electronic health records (EHR) (experience)
- Knowledge of insurance verification processes (experience)
- Familiarity with medical billing procedures (experience)
- Proficiency in data entry (experience)
- Excellent communication skills, both verbal and written (experience)
- Ability to maintain patient confidentiality (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Greet patients and verify demographic information
- Create, scan, and route documents or electronic forms
- Inform patients about necessary paperwork and capture signatures
- Establish and assign financial responsibility to patients
- Assist patients with payment arrangements while adhering to policies
- Collect co-payments, pre-payments, and payments on account balances
- Address and resolve registration errors or denied insurance claims
- Coordinate and schedule appointments to meet patient needs
- Coordinate provider schedules in collaboration with the nursing team
- Obtain and coordinate referrals and conduct pre-authorization processes
- Arrange interpreter services for patients as needed
- Check patients in and out of the clinic
- Operate multi-line phone system to handle inquiries and direct calls
- Resolve work queue issues, manage recall and waitlists
- Serve as switchboard operator calling codes and paging providers
- Prepare and coordinate patient charts
- Organize supporting provider documents
- Initiate and collaborate on patient financial assistance programs
- Track patient visits and manage health information on patient accounts
- Compile, distribute, administer, and score assessments
- Coordinate Telemedicine appointments
- Make reminder calls for appointments
- Handle hospital admissions paperwork
- Perform general office duties such as making copies and sending faxes
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO)
- general: Paid holidays
- general: 401(k) retirement plan with employer match
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discount program
- general: Wellness programs
- general: Relocation assistance (if applicable)
- general: Sign-on bonus (if applicable)
- general: Opportunities for advancement within the Sanford Health system
- general: A supportive and collaborative work environment
- general: Access to cutting-edge technology and medical equipment
- general: Opportunities to participate in research and innovation
- general: Commitment to diversity and inclusion
- general: Employee recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Job Description
Role Overview
The Patient Access Representative at Sanford Health serves as the crucial first point of contact for patients within the Pediatric Therapies department in Bismarck, North Dakota. This role is integral to creating a positive and welcoming environment, ensuring patients and their families feel supported from the moment they interact with the clinic. Operating within a 40-hour work week, the Patient Access Representative manages a variety of tasks, including patient registration, appointment scheduling, insurance verification, and payment collection. This position demands exceptional customer service skills, attention to detail, and the ability to handle multiple responsibilities efficiently. The role directly contributes to the overall patient experience, ensuring smooth and effective clinic operations.
A Day in the Life of a Patient Access Representative
A typical day for a Patient Access Representative in Pediatric Therapies at Sanford Health begins with preparing the reception area to ensure a welcoming atmosphere. The primary responsibility is greeting patients and verifying their demographic and insurance information. This involves creating, scanning, and routing necessary documents, ensuring all paperwork is completed accurately and efficiently. Throughout the day, the representative schedules appointments, coordinating with the nursing team and providers to meet patient needs. They also manage phone calls, answer inquiries, and direct calls to the appropriate staff. A significant portion of the day is spent collecting payments, addressing insurance errors, and assisting patients with financial arrangements. The representative also handles tasks such as preparing patient charts, managing referrals, and coordinating Telemedicine appointments. Attention to detail and the ability to multitask are essential, as is maintaining a professional and empathetic demeanor when interacting with patients and their families.
Why Bismarck, North Dakota?
Bismarck, North Dakota, offers a high quality of life with a balance of urban amenities and a strong sense of community. Known for its friendly atmosphere and affordable living, Bismarck provides a safe and welcoming environment for families and individuals alike. The city boasts a thriving job market, particularly in healthcare, making it an ideal location for career growth at Sanford Health. Bismarck offers numerous recreational opportunities, including parks, trails, and access to the Missouri River, perfect for outdoor enthusiasts. The city also has a rich cultural scene, with museums, theaters, and local events that provide ample entertainment options. Bismarck’s strong schools and family-friendly environment make it an excellent place to raise children. With its combination of career opportunities, community spirit, and quality of life, Bismarck is an attractive place to live and work.
Career Path for Patient Access Representatives
The Patient Access Representative role at Sanford Health serves as a strong foundation for career advancement within the organization. With experience and continued professional development, representatives can move into more specialized roles such as Senior Patient Access Representative, Team Lead, or Supervisor. Opportunities also exist to transition into related areas such as medical billing, coding, or healthcare administration. Sanford Health is committed to employee growth and offers numerous training programs and educational resources to help employees enhance their skills and advance their careers. The organization encourages employees to take advantage of these opportunities and provides support for those seeking to further their education or pursue certifications relevant to their field. This commitment to career development ensures that Patient Access Representatives have the potential to grow and excel within the Sanford Health system.
Salary and Benefits
Sanford Health offers a competitive salary and a comprehensive benefits package to its employees. The starting rate for a Patient Access Representative in Bismarck, North Dakota, ranges from $16.25 to $23.00 per hour, depending on experience and qualifications. In addition to competitive pay, Sanford Health provides a wide range of benefits, including health insurance (medical, dental, and vision), paid time off (PTO), paid holidays, and a 401(k) retirement plan with employer match. Other benefits include life insurance, disability insurance, flexible spending accounts (FSA), and an employee assistance program (EAP). Sanford Health is also committed to employee wellness and offers programs designed to promote healthy lifestyles. These comprehensive benefits contribute to a supportive and rewarding work environment, ensuring employees have the resources they need to thrive both personally and professionally.
Sanford Health Culture
Sanford Health prides itself on fostering a culture of teamwork, respect, and compassion. The organization is committed to providing exceptional patient care and values the contributions of every member of the Sanford Family. Employees are encouraged to collaborate, share ideas, and support one another in achieving their goals. Sanford Health promotes a diverse and inclusive work environment, where all employees feel valued and respected. The organization also emphasizes the importance of work-life balance and offers flexible scheduling options to help employees manage their personal and professional responsibilities. With a focus on employee well-being and professional development, Sanford Health creates a supportive and rewarding workplace where employees can grow and thrive.
How to Apply
Interested candidates are encouraged to apply for the Patient Access Representative position through the Sanford Health careers website. The online application process is simple and straightforward, allowing applicants to easily submit their resume, cover letter, and other relevant information. Candidates are advised to carefully review the job description and qualifications before applying to ensure they meet the requirements of the position. Once an application is submitted, it will be reviewed by the hiring team, and qualified candidates will be contacted for an interview. Sanford Health is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Patient Access Representative?
Key responsibilities include patient registration, appointment scheduling, insurance verification, payment collection, and providing excellent customer service.
- What qualifications are required for this position?
A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting. Customer service skills are essential.
- What is the typical work schedule for this role?
The typical work schedule is Monday-Friday from 8:00 am to 4:30 pm, with no weekends or holidays.
- What benefits does Sanford Health offer?
Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and more.
- What opportunities are there for career advancement?
Opportunities exist to advance into roles such as Senior Patient Access Representative, Team Lead, or Supervisor, as well as related areas such as medical billing or healthcare administration.
- How does Sanford Health support employee development?
Sanford Health provides numerous training programs and educational resources to help employees enhance their skills and advance their careers.
- What is the work environment like at Sanford Health?
Sanford Health fosters a culture of teamwork, respect, and compassion, promoting a supportive and collaborative work environment.
- Is this a union position?
No, this is not a union position.
- What is the starting rate for this position?
The starting rate ranges from $16.25 to $23.00 per hour, depending on experience and qualifications.
- How can I request an accommodation for help with my online application?
If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Locations
- Bismarck, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Referral Coordinationintermediate
- Electronic Health Records (EHR)intermediate
- Multi-line Phone Operationintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Organization Skillsintermediate
- HIPAA Complianceintermediate
- Cash Handlingintermediate
- Microsoft Office Suiteintermediate
- Clerical Skillsintermediate
- Telephone Etiquetteintermediate
Required Qualifications
- High school diploma or equivalent preferred (experience)
- Post-secondary education helpful (experience)
- One year of work experience, preferably in a medical office setting (experience)
- Medical terminology knowledge (experience)
- Strong customer service skills (experience)
- Six months customer service experience (experience)
- BLS certification (may be required for certain locations) (experience)
- Ability to operate multi-line phone systems (experience)
- Experience with electronic health records (EHR) (experience)
- Knowledge of insurance verification processes (experience)
- Familiarity with medical billing procedures (experience)
- Proficiency in data entry (experience)
- Excellent communication skills, both verbal and written (experience)
- Ability to maintain patient confidentiality (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Greet patients and verify demographic information
- Create, scan, and route documents or electronic forms
- Inform patients about necessary paperwork and capture signatures
- Establish and assign financial responsibility to patients
- Assist patients with payment arrangements while adhering to policies
- Collect co-payments, pre-payments, and payments on account balances
- Address and resolve registration errors or denied insurance claims
- Coordinate and schedule appointments to meet patient needs
- Coordinate provider schedules in collaboration with the nursing team
- Obtain and coordinate referrals and conduct pre-authorization processes
- Arrange interpreter services for patients as needed
- Check patients in and out of the clinic
- Operate multi-line phone system to handle inquiries and direct calls
- Resolve work queue issues, manage recall and waitlists
- Serve as switchboard operator calling codes and paging providers
- Prepare and coordinate patient charts
- Organize supporting provider documents
- Initiate and collaborate on patient financial assistance programs
- Track patient visits and manage health information on patient accounts
- Compile, distribute, administer, and score assessments
- Coordinate Telemedicine appointments
- Make reminder calls for appointments
- Handle hospital admissions paperwork
- Perform general office duties such as making copies and sending faxes
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO)
- general: Paid holidays
- general: 401(k) retirement plan with employer match
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discount program
- general: Wellness programs
- general: Relocation assistance (if applicable)
- general: Sign-on bonus (if applicable)
- general: Opportunities for advancement within the Sanford Health system
- general: A supportive and collaborative work environment
- general: Access to cutting-edge technology and medical equipment
- general: Opportunities to participate in research and innovation
- general: Commitment to diversity and inclusion
- general: Employee recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs