Patient Access Representative at Sanford Health: Your Gateway to a Rewarding Career in OBGYN

Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health in Bismarck, North Dakota, is seeking a dedicated and enthusiastic Patient Access Representative to join our OBGYN team. As the first point of contact for patients, you'll play a crucial role in creating a welcoming and supportive environment. This full-time, 40-hour-per-week position offers a competitive starting rate of $16.25 - $23.00 per hour, Monday through Friday, from 8:30 am to 5:00 pm, with no holidays or weekends. If you're looking for a fulfilling career with growth opportunities within a leading healthcare system, Sanford Health is the perfect place to Grow the Good!

Role Overview: The Heart of Patient Interaction

As a Patient Access Representative, you are the face of Sanford Health's OBGYN department. Your primary responsibility is to provide exceptional customer service to patients, ensuring a positive and efficient experience from the moment they arrive or call. You will handle various tasks, including:

• Greeting patients and verifying their demographic information.
• Creating, scanning, and routing important documents and electronic forms.
• Explaining paperwork to patients and capturing necessary signatures.
• Establishing financial responsibility and assisting patients with payment arrangements.
• Collecting co-payments, pre-payments, and payments on account balances.
• Working through registration work queues to resolve errors and insurance claim denials.
• Coordinating and scheduling appointments in collaboration with the nursing team and providers.
• Obtaining and coordinating referrals and pre-authorizations.
• Arranging interpreter services for patients as needed.
• Checking patients in and out efficiently.
• Operating a multi-line phone system and managing switchboard duties.

In addition to these core responsibilities, you may also be involved in chart preparation, organizing provider documents, assisting with patient financial assistance, tracking patient visits, coordinating telemedicine appointments, and performing general office duties.

A Day in the Life of a Patient Access Representative

Imagine starting your day in a vibrant and supportive OBGYN clinic. Here’s a glimpse of what a typical day might look like:

1. 8:30 AM: Arrive at the clinic and prepare your workspace. Review the day's schedule, noting any patients with special needs or appointments requiring specific preparation.
2. 9:00 AM - 12:00 PM: Greet incoming patients with a warm smile and verify their information. Assist new patients with completing registration forms and explain the necessary paperwork. Collect co-payments and schedule follow-up appointments. Answer phone calls, addressing patient inquiries and scheduling appointments.
3. 12:00 PM - 1:00 PM: Lunch break. Enjoy a relaxing break in the employee lounge, catching up with colleagues.
4. 1:00 PM - 4:00 PM: Continue assisting patients with registration, scheduling, and payment processing. Coordinate referrals and pre-authorizations for upcoming procedures. Resolve any registration errors or insurance claim denials. Assist with chart preparation and organize provider documents.
5. 4:00 PM - 5:00 PM: Prepare for the end of the day by reconciling payments, updating patient records, and ensuring all tasks are completed. Assist with any remaining patient needs and prepare the clinic for the next day.

Why Bismarck, North Dakota? A City of Opportunity and Community

Bismarck, the capital of North Dakota, offers a unique blend of small-town charm and big-city amenities. It's a city known for its friendly people, affordable cost of living, and excellent quality of life. Here are a few reasons why Bismarck is a great place to live and work:

• Affordable Housing: Compared to many other cities in the United States, Bismarck offers affordable housing options, making it easier to own a home or rent an apartment.
• Excellent Schools: Bismarck boasts a strong public school system and several private schools, providing excellent educational opportunities for families.
• Outdoor Recreation: With its proximity to the Missouri River and numerous parks and trails, Bismarck offers ample opportunities for outdoor recreation, including hiking, biking, fishing, and boating.
• Thriving Economy: Bismarck has a diverse and growing economy, with strong sectors in healthcare, government, and energy.
• Community Spirit: Bismarck is a city with a strong sense of community, where people are friendly and supportive.

Charting Your Career Path at Sanford Health

Sanford Health is committed to providing its employees with opportunities for professional growth and development. As a Patient Access Representative, you can advance your career in several ways. Some potential career paths include:

• Senior Patient Access Representative: With experience and proven performance, you can advance to a senior role, taking on more complex responsibilities and mentoring junior team members.
• Patient Access Supervisor: With leadership skills and experience, you can become a supervisor, overseeing a team of Patient Access Representatives and ensuring smooth operations.
• Medical Biller/Coder: With additional training and certification, you can transition into a role as a medical biller or coder, working with insurance claims and patient billing.
• Healthcare Administration: With further education, such as a degree in healthcare administration, you can pursue a career in healthcare management, overseeing the operations of a clinic or department.

Competitive Compensation and Comprehensive Benefits

Sanford Health offers a competitive starting rate of $16.25 - $23.00 per hour for the Patient Access Representative position. The actual rate will depend on your experience and qualifications.

In addition to competitive pay, Sanford Health provides a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Generous paid time off to allow you to relax, recharge, and spend time with loved ones.
• Paid Holidays: Paid holidays to celebrate important milestones and events.
• Retirement Plan: A 401k or similar retirement plan with an employer match to help you save for your future.
• Life Insurance: Life insurance to provide financial security for your family.
• Disability Insurance: Disability insurance to protect your income in case of illness or injury.
• Employee Assistance Program: An employee assistance program to provide confidential support and resources for personal and professional challenges.
• Tuition Reimbursement: Tuition reimbursement to help you further your education and advance your career.
• Employee Discounts: Employee discounts on Sanford Health services and products.

The Sanford Health Culture: Where You Belong

Sanford Health is more than just a healthcare provider; it's a family. We are committed to creating a supportive and inclusive work environment where every employee feels valued and respected. Our core values are:

• Integrity: We act with honesty and integrity in all that we do.
• Excellence: We strive for excellence in patient care, research, and education.
• Innovation: We embrace innovation and seek new ways to improve healthcare.
• Respect: We treat all patients, families, and employees with respect and compassion.
• Teamwork: We work together as a team to achieve our goals.

When you join Sanford Health, you become part of a team of dedicated professionals who are committed to providing the best possible care to our patients and community.

How to Apply: Start Your Journey Today

If you're ready to join the Sanford Health family and embark on a rewarding career as a Patient Access Representative, we encourage you to apply online today. Simply visit our careers website and search for the Patient Access Representative position in Bismarck, North Dakota. Follow the instructions to submit your application and resume.

FAQ

1. What are the key responsibilities of a Patient Access Representative?

   Patient Access Representatives greet patients, verify information, schedule appointments, collect payments, and provide excellent customer service.

2. What qualifications are required for this position?

   A high school diploma or equivalent is preferred. One year of work experience, preferably in a medical office setting, is also desired. Medical terminology and customer service skills are essential.

3. What is the work schedule for this position?

   The work schedule is Monday through Friday, from 8:30 am to 5:00 pm, with no holidays or weekends.

4. What benefits does Sanford Health offer?

   Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, life insurance, and more.

5. What opportunities are there for career advancement?

   Sanford Health provides opportunities for professional growth, including advancement to senior roles, supervisory positions, and roles in medical billing or healthcare administration.

6. What is the starting pay for this position?

   The starting rate is $16.25 - $23.00 per hour, depending on experience and qualifications.

7. Is this position a union position?

   No, this is not a union position.

8. What is the work environment like at Sanford Health?

   Sanford Health is committed to creating a supportive and inclusive work environment where every employee feels valued and respected.

9. What is the interview process like?

   The interview process typically includes a phone screening and an in-person interview with the hiring manager and a member of the HR team.

10. Who can I contact if I have questions about the position?

    You can contact the Sanford Health Talent Acquisition team at talent@sanfordhealth.org or 1-877-673-0854.

Sanford is an EEO/AA Employer M/F/Disability/Vet.