Patient Access Representative - Emergency Department - Sanford Health, Bismarck, ND

Role Overview

Are you a people person with a passion for healthcare? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, a career as a Patient Access Representative in the Emergency Department at Sanford Health in Bismarck, North Dakota, might be the perfect fit for you. As the first point of contact for patients entering the Emergency Department, you'll play a crucial role in ensuring they receive prompt and efficient care. Your responsibilities will range from verifying patient information and insurance details to scheduling appointments and providing compassionate customer service. This is more than just a job; it's an opportunity to be a vital part of a healthcare team dedicated to healing and improving the well-being of the community.

A Day in the Life

Imagine arriving at the Emergency Department, ready to start your day. As a Patient Access Representative, your tasks are varied and dynamic, ensuring that no two days are ever quite the same. Here’s a glimpse into what a typical day might look like:

• Morning: You start by reviewing the day's schedule, checking for any special events or anticipated surges in patient volume. As patients begin to arrive, you greet them with a warm smile and a reassuring presence. You verify their demographic information, insurance details, and the reason for their visit. You also ensure all necessary paperwork is completed accurately and efficiently.
• Mid-day: The pace quickens as more patients arrive seeking urgent care. You expertly manage the flow of patients, prioritizing those with the most critical needs. You answer phone calls, schedule follow-up appointments, and coordinate referrals to specialists. You also assist patients with billing inquiries and payment arrangements.
• Afternoon: You collaborate with nurses and physicians to ensure seamless patient care. You prepare and organize patient charts, track patient visits, and manage health information on patient accounts. You may also be involved in coordinating telemedicine appointments or assisting with hospital admissions.
• Throughout the Day: You maintain a clean and organized workspace, adhering to all safety and privacy regulations. You provide exceptional customer service, addressing patient concerns and ensuring their comfort. You also participate in team meetings and training sessions to stay up-to-date on the latest policies and procedures.

Why Bismarck, North Dakota?

Bismarck offers a unique blend of small-town charm and big-city amenities. With a population of around 75,000, it's a friendly and welcoming community with a strong sense of civic pride. The city boasts a thriving economy, excellent schools, and a low crime rate, making it an ideal place to raise a family. Outdoor enthusiasts will appreciate the city's numerous parks, trails, and recreational opportunities, including fishing, boating, and hiking along the scenic Missouri River. Bismarck is also home to a vibrant arts and culture scene, with museums, theaters, and art galleries showcasing local and regional talent. Living in Bismarck means enjoying a relaxed pace of life without sacrificing access to essential services and cultural experiences.

Career Path

Sanford Health is committed to providing its employees with opportunities for professional growth and advancement. As a Patient Access Representative, you can advance your career in a variety of ways. You might choose to specialize in a particular area, such as insurance verification or billing. You could also pursue supervisory roles, leading and mentoring other Patient Access Representatives. Sanford Health also offers extensive training and development programs to help you expand your skills and knowledge. With hard work and dedication, you can climb the career ladder and achieve your professional goals within the Sanford Health system. Possible advancement opportunities include:

• Senior Patient Access Representative
• Patient Access Supervisor
• Patient Access Manager
• Revenue Cycle Specialist
• Healthcare Administrator

Salary & Benefits

Sanford Health offers a competitive salary and benefits package to its employees. The starting rate for a Patient Access Representative in Bismarck, North Dakota, ranges from $16.25 to $23.00 per hour. Actual pay will be determined by experience. Sanford Health provides a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Paid holidays
• Retirement plan (401k or similar)
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Employee discounts
• Wellness programs

Sanford Health Culture

Sanford Health is more than just a healthcare provider; it's a family. The organization is committed to creating a supportive and inclusive work environment where all employees feel valued and respected. Sanford Health emphasizes teamwork, collaboration, and open communication. Employees are encouraged to share their ideas and contribute to the organization's mission of improving the health and well-being of the community. Sanford Health also prioritizes employee well-being, offering a variety of programs and resources to support their physical, mental, and emotional health. You'll be part of a team that cares about you, both personally and professionally. Sanford Health is an EEO/AA Employer M/F/Disability/Vet.

How to Apply

If you're ready to embark on a rewarding career as a Patient Access Representative at Sanford Health, we encourage you to apply online. Simply visit the Sanford Health careers website (sanfordhealth.jobs) and search for the Patient Access Representative position in Bismarck, North Dakota. Follow the instructions to submit your application and resume. Be sure to highlight your customer service skills, medical terminology knowledge, and any relevant experience in a healthcare setting. We look forward to reviewing your application!

FAQ

1. What are the essential skills for a Patient Access Representative? Crucial skills include customer service, communication, data entry, medical terminology, and the ability to multitask.
2. Is previous healthcare experience required? While not always required, prior experience in a medical office setting is highly preferred.
3. What opportunities for advancement are available? Sanford Health offers various career paths, including supervisory roles and specialized positions within revenue cycle management.
4. What is the work environment like? Expect a fast-paced, team-oriented environment focused on providing excellent patient care.
5. Does Sanford Health provide training? Yes, comprehensive training programs are available to enhance your skills and knowledge.
6. What are the benefits of working at Sanford Health? Sanford Health offers a competitive salary and comprehensive benefits package, including health insurance, paid time off, and retirement plans.
7. What is the dress code? The dress code is professional and appropriate for a healthcare setting.
8. How many hours per week will I work? This position is for 40 hours per week.
9. Will I work weekends or holidays? This position may require working every other weekend and a few holidays each year.
10. How do I request accommodations for my online application if I have a disability? Please call 1-877-673-0 to request an accommodation.