Patient Access Representative at Sanford Health: Join Our Team in Bismarck, ND

Are you a people person with a knack for customer service and a desire to make a difference in the healthcare field? Sanford Health is seeking a dedicated Patient Access Representative to join our Nephrology and Endocrinology team in Bismarck, North Dakota. In this role, you'll be the first point of contact for our patients, ensuring a positive and welcoming experience from the moment they connect with us. As part of the Sanford Family, you'll have access to numerous development and advancement opportunities within our growing organization.

Role Overview

As a Patient Access Representative, you'll be the friendly face and helpful voice that patients rely on. Your responsibilities will span various crucial tasks, including patient registration, appointment scheduling, and providing exceptional customer service. You'll verify patient demographics, create and manage documents, and ensure all necessary paperwork is completed accurately. Additionally, you'll handle financial responsibilities, such as collecting payments and assisting with payment arrangements. Your role is essential in creating a seamless and positive experience for every patient who interacts with Sanford Health.

A Day in the Life

Here's a glimpse into a typical day as a Patient Access Representative:

• 8:30 AM: Arrive at the clinic and prepare your workspace, ensuring all systems and tools are ready for the day.
• 8:45 AM: Greet the first patients of the day, verify their information, and assist with any registration needs.
• 9:30 AM: Answer phone calls, schedule appointments, and coordinate referrals, ensuring patients' needs are met promptly.
• 10:30 AM: Work on resolving registration errors and denied insurance claims, ensuring accurate and timely processing.
• 11:30 AM: Assist patients with payment inquiries and collect co-payments or outstanding balances.
• 12:30 PM: Lunch break.
• 1:30 PM: Prepare and coordinate patient charts, ensuring all necessary documents are organized and accessible.
• 2:30 PM: Coordinate telemedicine appointments, ensuring patients have a smooth and efficient virtual visit experience.
• 3:30 PM: Make reminder calls for upcoming appointments, reducing no-show rates and improving patient adherence.
• 4:30 PM: Assist with any additional office duties, such as faxing, copying, and managing patient records.
• 5:00 PM: End of shift.

Why Bismarck, North Dakota?

Bismarck, North Dakota, offers a unique blend of small-town charm and big-city amenities. It's a community known for its friendly atmosphere, excellent schools, and abundant outdoor recreational opportunities. Living in Bismarck means enjoying a lower cost of living, less traffic, and a strong sense of community. Whether you're interested in hiking, fishing, or exploring local cultural attractions, Bismarck has something to offer everyone.

Career Path

Sanford Health is committed to providing its employees with opportunities for growth and advancement. As a Patient Access Representative, you can advance your career within the Patient Access department by taking on lead roles or specializing in areas such as insurance verification or referral coordination. You can also explore opportunities in other areas of Sanford Health, such as medical billing, coding, or healthcare administration. Sanford Health offers numerous training and development programs to help you reach your full potential.

Salary and Benefits

The starting rate for this position ranges from $16.25 to $23.00 per hour, depending on experience and qualifications. In addition to competitive pay, Sanford Health offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement plan. We also offer tuition reimbursement and professional development opportunities to support your career growth.

Sanford Health Culture

At Sanford Health, we are committed to the work of health and healing. We believe in creating a welcoming and supportive environment for our patients and employees. Our core values of integrity, excellence, innovation, and respect guide everything we do. We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

How to Apply

If you are ready to join the Sanford Family and grow the good, we encourage you to apply online. Simply visit our careers page, search for the Patient Access Representative position in Bismarck, ND, and submit your application. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the essential skills for a Patient Access Representative?
   Essential skills include customer service, communication, medical terminology, and proficiency in computer systems.
2. What is the work schedule for this position?
   The work schedule is Monday through Friday, from 8:30 AM to 5:00 PM, with no weekends or holidays.
3. Is prior experience in a medical office required?
   While preferred, prior experience in a medical office is not always required. We value candidates with strong customer service skills and a willingness to learn.
4. What opportunities for advancement are available at Sanford Health?
   Sanford Health offers numerous opportunities for advancement, including lead roles within the Patient Access department and positions in other areas of the organization.
5. What benefits does Sanford Health offer its employees?
   Sanford Health offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement plan.
6. How does Sanford Health support employee development?
   Sanford Health offers tuition reimbursement, professional development opportunities, and various training programs to support employee growth.
7. What is the culture like at Sanford Health?
   Sanford Health fosters a welcoming and supportive environment based on our core values of integrity, excellence, innovation, and respect.
8. How do I request an accommodation for help with my online application?
   If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
9. What is the starting rate for this position?
   The starting rate for this position ranges from $16.25 to $23.00 per hour.
10. What are the main responsibilities of a Patient Access Representative?
    The main responsibilities include patient registration, appointment scheduling, payment collection, and providing excellent customer service.