Patient Access Representative | Sanford Health - Bismarck, ND

Role Overview

As a Patient Access Representative at Sanford Health in Bismarck, North Dakota, you will be the first point of contact for patients, providing exceptional customer service and ensuring a positive patient experience. This role is crucial in creating a welcoming and efficient environment, whether you are interacting with patients over the phone or in person at the clinic. Your responsibilities will include greeting patients, verifying their information, scheduling appointments, managing records, and handling payments. You will play a vital role in coordinating patient care and ensuring the smooth operation of the clinic.

A Day in the Life

Your day as a Patient Access Representative may include:

• Greeting patients with a warm and friendly demeanor and verifying their demographic and insurance information.
• Creating, scanning, and routing necessary documents or electronic forms to ensure accurate record-keeping.
• Scheduling appointments, coordinating referrals, and obtaining pre-authorizations to facilitate timely patient care.
• Collecting co-payments, pre-payments, and payments on account balances, adhering to Sanford Health's financial policies.
• Operating a multi-line phone system to answer inquiries, manage calls, and page providers.
• Managing work queues to address registration errors, denied insurance claims, and other administrative tasks.
• Assisting with patient financial assistance applications and coordinating interpreter services as needed.
• Performing general office duties such as making copies, sending faxes, and organizing patient charts.
• Collaborating with nurses, providers, and other healthcare professionals to ensure seamless patient care coordination.
• Providing exceptional customer service by addressing patient inquiries, resolving issues, and ensuring a positive experience.

Why Bismarck, North Dakota?

Bismarck, the capital of North Dakota, offers a high quality of life with a low cost of living, making it an attractive place to live and work. The city boasts a strong sense of community, excellent schools, and a variety of recreational activities. Residents enjoy access to beautiful parks, lakes, and outdoor spaces, perfect for hiking, biking, and fishing. Bismarck also has a thriving arts and culture scene, with numerous museums, theaters, and galleries. With a stable economy and a welcoming atmosphere, Bismarck provides a great environment for career growth and personal fulfillment. Sanford Health is deeply rooted in the community, offering employees opportunities to engage and make a difference.

Career Path

Sanford Health is committed to providing employees with opportunities for career advancement. As a Patient Access Representative, you can advance within the department by taking on more complex responsibilities or specializing in areas such as insurance verification or financial assistance. Sanford Health also offers leadership development programs to prepare employees for supervisory and management roles. Additionally, you can explore career paths in other areas of the organization, such as medical coding, billing, or healthcare administration, based on your interests and skills. Sanford Health supports employees' professional growth through training, mentoring, and educational assistance programs.

Salary & Benefits

The estimated annual salary range for a Patient Access Representative in Bismarck, North Dakota, is $32,000 to $46,000. Sanford Health offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (PTO), paid holidays, a retirement plan with employer match (401k or similar), life insurance, and disability insurance. Employees also have access to flexible spending accounts (FSA) or health savings accounts (HSA), an employee assistance program (EAP), and tuition reimbursement or assistance for continuing education. Sanford Health is dedicated to the well-being of its employees and their families.

Sanford Culture

Sanford Health is known for its culture of innovation, compassion, and commitment to patient care. The organization values teamwork, collaboration, and respect, creating a supportive and inclusive work environment. Employees are encouraged to contribute their ideas and participate in decision-making processes. Sanford Health promotes diversity and inclusion, fostering a workplace where everyone feels valued and respected. The organization also invests in the professional development of its employees, providing opportunities for training, education, and career advancement. Sanford Health is dedicated to making a positive impact on the communities it serves.

How to Apply

To apply for the Patient Access Representative position at Sanford Health in Bismarck, North Dakota, please visit the Sanford Health Careers website. Search for the job title and location to find the specific job posting. Review the job description and qualifications carefully, and then submit your application online. Be sure to include a resume and cover letter highlighting your relevant experience and skills. If you have any questions or need assistance with the application process, please contact Sanford Health's talent acquisition team at 1-877-673-0854 or talent@sanfordhealth.org.

FAQ

1. What are the key responsibilities of a Patient Access Representative? The key responsibilities include greeting patients, verifying information, scheduling appointments, managing records, handling payments, and providing excellent customer service.
2. What qualifications are required for this position? A high school diploma or equivalent is preferred, and one year of work experience in a medical office setting is beneficial. Customer service skills are essential.
3. What is the typical career path for a Patient Access Representative at Sanford Health? You can advance within the department by taking on more complex responsibilities or specialize in areas such as insurance verification or financial assistance.
4. What is the salary range for this position? The estimated annual salary range is $32,000 to $46,000, depending on experience and qualifications.
5. What benefits does Sanford Health offer to its employees? Sanford Health offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan with employer match, life insurance, and disability insurance.
6. What is the work environment like at Sanford Health? Sanford Health fosters a supportive and inclusive work environment, valuing teamwork, collaboration, and respect.
7. How does Sanford Health support employee development? Sanford Health provides opportunities for training, mentoring, and educational assistance programs to support employee development.
8. What is the culture like in Bismarck, North Dakota? Bismarck offers a high quality of life with a low cost of living, a strong sense of community, excellent schools, and a variety of recreational activities.
9. How can I apply for this position? Visit the Sanford Health Careers website, search for the job title and location, and submit your application online.
10. Who can I contact if I have questions about the application process? Contact Sanford Health's talent acquisition team at 1-877-673-0854 or talent@sanfordhealth.org.