Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Job Description
Role Overview
The Patient Access Representative at Sanford Health's Internal Medicine Clinic plays a vital role in ensuring a positive patient experience. As the first point of contact, you are responsible for greeting patients, managing appointments, and handling administrative tasks with efficiency and care. This position requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
A Day in the Life of a Patient Access Representative
Each day as a Patient Access Representative is dynamic and requires a variety of skills. Your day begins with preparing the front desk area, ensuring it is clean, organized, and welcoming. As patients arrive, you greet them with a friendly smile, verify their demographic information, and update their records as necessary. You also handle appointment scheduling, both in person and over the phone, coordinating with the nursing team and providers to meet patient needs. Throughout the day, you will manage incoming calls, answer inquiries, and provide accurate information. You will also collect payments, process insurance information, and assist with other administrative tasks such as scanning documents and managing patient charts.
Why Bismarck, North Dakota?
Bismarck, North Dakota, offers a high quality of life with a low cost of living, making it an attractive place to live and work. The city boasts a strong sense of community, excellent schools, and a variety of recreational activities. From exploring the Missouri River to enjoying local parks and cultural events, Bismarck provides a balanced lifestyle. The city's growing economy and friendly atmosphere make it an ideal location to build a career and raise a family.
Career Path for Patient Access Representatives
Sanford Health is committed to the growth and development of its employees. The Patient Access Representative role is often a starting point for various career paths within the healthcare system. With experience and additional training, you can advance to roles such as Patient Access Supervisor, Medical Secretary, or even pursue certifications in medical coding or billing. Sanford Health provides numerous opportunities for professional development, including leadership training programs and tuition reimbursement for continuing education.
Salary and Benefits
The starting rate for this position ranges from $16.25 to $23.00 per hour, depending on experience and qualifications. In addition to competitive pay, Sanford Health offers a comprehensive benefits package that includes health insurance, dental and vision coverage, paid time off, retirement plans, and more. These benefits are designed to support your physical, financial, and emotional well-being, ensuring you have the resources you need to thrive both at work and in your personal life.
Sanford Health Culture
Sanford Health is known for its commitment to patient care, innovation, and community involvement. The organization fosters a culture of teamwork, respect, and continuous improvement. Employees are encouraged to share their ideas and contribute to the overall success of the organization. Sanford Health values diversity and inclusion, creating a welcoming environment for all employees. Joining Sanford Health means becoming part of a family dedicated to making a difference in the lives of others.
How to Apply
To apply for the Patient Access Representative position at Sanford Health, visit our careers page and search for the job opening. You will need to create an account and complete the online application, including uploading your resume and cover letter. Be sure to highlight your customer service skills, medical office experience, and any relevant certifications. The application process is designed to be user-friendly and accessible, but if you encounter any issues, our support team is available to assist you.
Frequently Asked Questions (FAQ)
- What are the main responsibilities of a Patient Access Representative? The main responsibilities include greeting patients, scheduling appointments, verifying insurance information, collecting payments, and providing excellent customer service.
- What qualifications are required for this position? A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting. Customer service skills are essential.
- What is the work schedule for this position? The work schedule is Monday through Friday, 8:30 am to 5:00 pm, with no weekends or holidays.
- What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, dental and vision coverage, paid time off, retirement plans, and more.
- Is this a union position? No, this is not a union position.
- What is the starting rate for this position? The starting rate ranges from $16.25 to $23.00 per hour.
- What opportunities are there for career advancement at Sanford Health? Sanford Health offers numerous opportunities for professional development and career advancement, including leadership training programs and tuition reimbursement.
- What is the culture like at Sanford Health? Sanford Health fosters a culture of teamwork, respect, and continuous improvement, valuing diversity and inclusion.
- How do I request an accommodation for help with my online application? If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854.
- What is Sanford Health's EEO policy? Sanford Health is an EEO/AA Employer M/F/Disability/Vet.
Locations
- Bismarck, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Multi-line Phone Operationintermediate
- Electronic Health Records (EHR)intermediate
- Payment Collectionintermediate
- Cash Handlingintermediate
- Document Managementintermediate
- HIPAA Complianceintermediate
- Telephone Etiquetteintermediate
- Interpersonal Communicationintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Microsoft Office Suiteintermediate
- Typingintermediate
- Attention to Detailintermediate
- Teamworkintermediate
- Conflict Resolutionintermediate
- Active Listeningintermediate
- Adaptabilityintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology knowledge helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
- Ability to greet patients and verify demographics. (experience)
- Experience creating, scanning, and routing documents or electronic forms. (experience)
- Knowledge of establishing and assigning financial responsibility. (experience)
- Experience collecting co-payments, pre-payments, and payments on account balances. (experience)
- Familiarity with addressing and resolving registration errors or denied insurance claims. (experience)
- Ability to work with nursing team and providers to coordinate and schedule appointments. (experience)
- Experience obtaining and coordinating referrals and conducting pre-authorization. (experience)
- Ability to arrange interpreter services. (experience)
- Proficiency in checking patients in/out. (experience)
- Ability to operate a multi-line phone system. (experience)
- Experience resolving work queue issues, managing recall and waitlists. (experience)
- Knowledge of switchboard operations (calling codes and paging providers). (experience)
- Familiarity with preparation and coordination of charts. (experience)
- Experience organizing supporting provider documents. (experience)
- Understanding of patient financial assistance initiation and collaboration. (experience)
- Ability to track patient visits and health information management on patient accounts. (experience)
- Experience compiling, distributing, administering, and scoring assessments. (experience)
- Proficiency in coordination of Telemed appointments. (experience)
- Ability to make reminder calls for appointments. (experience)
- Experience with hospital admissions. (experience)
- Proficiency in performing general office duties, such as making copies or sending faxes. (experience)
- Understanding of EEO/AA Employer M/F/Disability/Vet guidelines. (experience)
- Comfortable requesting accommodations for individuals with disabilities. (experience)
Responsibilities
- Greet patients and verify demographics upon arrival.
- Create, scan, and route necessary documents or electronic forms.
- Explain documents to patients and capture signatures on required paperwork.
- Establish and assign financial responsibility, assisting with payment arrangements while adhering to policies.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims through registration work queue management.
- Coordinate and schedule appointments in collaboration with the nursing team and providers.
- Obtain and coordinate referrals, and conduct pre-authorization processes.
- Arrange interpreter services as needed for patients.
- Check patients in and out of the clinic efficiently.
- Operate a multi-line phone system to manage calls and inquiries.
- Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator.
- Prepare and coordinate patient charts for appointments.
- Organize supporting provider documents for efficient access.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments as required.
- Coordinate telemedicine appointments for patients and providers.
- Make reminder calls to patients regarding upcoming appointments.
- Assist with hospital admission processes as needed.
- Perform general office duties, such as making copies and sending faxes.
- Maintain a welcoming and safe environment for patients.
- Provide extraordinary customer service to patients in every interaction.
- Act as the first point of contact for patients, both on the phone and in person.
- Ensure compliance with HIPAA regulations regarding patient privacy and data security.
Benefits
- general: Competitive salary range
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement plan with employer matching contributions
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP) for confidential counseling and support
- general: Wellness programs to promote employee health and well-being
- general: Professional development opportunities, including training and tuition reimbursement
- general: Employee discounts on Sanford Health services and products
- general: Career advancement opportunities within the Sanford Health system
- general: Positive and supportive work environment
- general: Opportunities to participate in community outreach programs
- general: Employee recognition programs
- general: Relocation assistance (if applicable)
- general: Childcare assistance or resources
- general: Student loan repayment assistance (if applicable)
- general: Adoption assistance
- general: Legal assistance
- general: Pet insurance
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now!
Job Description
Role Overview
The Patient Access Representative at Sanford Health's Internal Medicine Clinic plays a vital role in ensuring a positive patient experience. As the first point of contact, you are responsible for greeting patients, managing appointments, and handling administrative tasks with efficiency and care. This position requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
A Day in the Life of a Patient Access Representative
Each day as a Patient Access Representative is dynamic and requires a variety of skills. Your day begins with preparing the front desk area, ensuring it is clean, organized, and welcoming. As patients arrive, you greet them with a friendly smile, verify their demographic information, and update their records as necessary. You also handle appointment scheduling, both in person and over the phone, coordinating with the nursing team and providers to meet patient needs. Throughout the day, you will manage incoming calls, answer inquiries, and provide accurate information. You will also collect payments, process insurance information, and assist with other administrative tasks such as scanning documents and managing patient charts.
Why Bismarck, North Dakota?
Bismarck, North Dakota, offers a high quality of life with a low cost of living, making it an attractive place to live and work. The city boasts a strong sense of community, excellent schools, and a variety of recreational activities. From exploring the Missouri River to enjoying local parks and cultural events, Bismarck provides a balanced lifestyle. The city's growing economy and friendly atmosphere make it an ideal location to build a career and raise a family.
Career Path for Patient Access Representatives
Sanford Health is committed to the growth and development of its employees. The Patient Access Representative role is often a starting point for various career paths within the healthcare system. With experience and additional training, you can advance to roles such as Patient Access Supervisor, Medical Secretary, or even pursue certifications in medical coding or billing. Sanford Health provides numerous opportunities for professional development, including leadership training programs and tuition reimbursement for continuing education.
Salary and Benefits
The starting rate for this position ranges from $16.25 to $23.00 per hour, depending on experience and qualifications. In addition to competitive pay, Sanford Health offers a comprehensive benefits package that includes health insurance, dental and vision coverage, paid time off, retirement plans, and more. These benefits are designed to support your physical, financial, and emotional well-being, ensuring you have the resources you need to thrive both at work and in your personal life.
Sanford Health Culture
Sanford Health is known for its commitment to patient care, innovation, and community involvement. The organization fosters a culture of teamwork, respect, and continuous improvement. Employees are encouraged to share their ideas and contribute to the overall success of the organization. Sanford Health values diversity and inclusion, creating a welcoming environment for all employees. Joining Sanford Health means becoming part of a family dedicated to making a difference in the lives of others.
How to Apply
To apply for the Patient Access Representative position at Sanford Health, visit our careers page and search for the job opening. You will need to create an account and complete the online application, including uploading your resume and cover letter. Be sure to highlight your customer service skills, medical office experience, and any relevant certifications. The application process is designed to be user-friendly and accessible, but if you encounter any issues, our support team is available to assist you.
Frequently Asked Questions (FAQ)
- What are the main responsibilities of a Patient Access Representative? The main responsibilities include greeting patients, scheduling appointments, verifying insurance information, collecting payments, and providing excellent customer service.
- What qualifications are required for this position? A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting. Customer service skills are essential.
- What is the work schedule for this position? The work schedule is Monday through Friday, 8:30 am to 5:00 pm, with no weekends or holidays.
- What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, dental and vision coverage, paid time off, retirement plans, and more.
- Is this a union position? No, this is not a union position.
- What is the starting rate for this position? The starting rate ranges from $16.25 to $23.00 per hour.
- What opportunities are there for career advancement at Sanford Health? Sanford Health offers numerous opportunities for professional development and career advancement, including leadership training programs and tuition reimbursement.
- What is the culture like at Sanford Health? Sanford Health fosters a culture of teamwork, respect, and continuous improvement, valuing diversity and inclusion.
- How do I request an accommodation for help with my online application? If you are an individual with a disability and would like to request an accommodation, please call 1-877-673-0854.
- What is Sanford Health's EEO policy? Sanford Health is an EEO/AA Employer M/F/Disability/Vet.
Locations
- Bismarck, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Multi-line Phone Operationintermediate
- Electronic Health Records (EHR)intermediate
- Payment Collectionintermediate
- Cash Handlingintermediate
- Document Managementintermediate
- HIPAA Complianceintermediate
- Telephone Etiquetteintermediate
- Interpersonal Communicationintermediate
- Problem Solvingintermediate
- Time Managementintermediate
- Microsoft Office Suiteintermediate
- Typingintermediate
- Attention to Detailintermediate
- Teamworkintermediate
- Conflict Resolutionintermediate
- Active Listeningintermediate
- Adaptabilityintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology knowledge helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
- Ability to greet patients and verify demographics. (experience)
- Experience creating, scanning, and routing documents or electronic forms. (experience)
- Knowledge of establishing and assigning financial responsibility. (experience)
- Experience collecting co-payments, pre-payments, and payments on account balances. (experience)
- Familiarity with addressing and resolving registration errors or denied insurance claims. (experience)
- Ability to work with nursing team and providers to coordinate and schedule appointments. (experience)
- Experience obtaining and coordinating referrals and conducting pre-authorization. (experience)
- Ability to arrange interpreter services. (experience)
- Proficiency in checking patients in/out. (experience)
- Ability to operate a multi-line phone system. (experience)
- Experience resolving work queue issues, managing recall and waitlists. (experience)
- Knowledge of switchboard operations (calling codes and paging providers). (experience)
- Familiarity with preparation and coordination of charts. (experience)
- Experience organizing supporting provider documents. (experience)
- Understanding of patient financial assistance initiation and collaboration. (experience)
- Ability to track patient visits and health information management on patient accounts. (experience)
- Experience compiling, distributing, administering, and scoring assessments. (experience)
- Proficiency in coordination of Telemed appointments. (experience)
- Ability to make reminder calls for appointments. (experience)
- Experience with hospital admissions. (experience)
- Proficiency in performing general office duties, such as making copies or sending faxes. (experience)
- Understanding of EEO/AA Employer M/F/Disability/Vet guidelines. (experience)
- Comfortable requesting accommodations for individuals with disabilities. (experience)
Responsibilities
- Greet patients and verify demographics upon arrival.
- Create, scan, and route necessary documents or electronic forms.
- Explain documents to patients and capture signatures on required paperwork.
- Establish and assign financial responsibility, assisting with payment arrangements while adhering to policies.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors or denied insurance claims through registration work queue management.
- Coordinate and schedule appointments in collaboration with the nursing team and providers.
- Obtain and coordinate referrals, and conduct pre-authorization processes.
- Arrange interpreter services as needed for patients.
- Check patients in and out of the clinic efficiently.
- Operate a multi-line phone system to manage calls and inquiries.
- Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator.
- Prepare and coordinate patient charts for appointments.
- Organize supporting provider documents for efficient access.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments as required.
- Coordinate telemedicine appointments for patients and providers.
- Make reminder calls to patients regarding upcoming appointments.
- Assist with hospital admission processes as needed.
- Perform general office duties, such as making copies and sending faxes.
- Maintain a welcoming and safe environment for patients.
- Provide extraordinary customer service to patients in every interaction.
- Act as the first point of contact for patients, both on the phone and in person.
- Ensure compliance with HIPAA regulations regarding patient privacy and data security.
Benefits
- general: Competitive salary range
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement plan with employer matching contributions
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP) for confidential counseling and support
- general: Wellness programs to promote employee health and well-being
- general: Professional development opportunities, including training and tuition reimbursement
- general: Employee discounts on Sanford Health services and products
- general: Career advancement opportunities within the Sanford Health system
- general: Positive and supportive work environment
- general: Opportunities to participate in community outreach programs
- general: Employee recognition programs
- general: Relocation assistance (if applicable)
- general: Childcare assistance or resources
- general: Student loan repayment assistance (if applicable)
- general: Adoption assistance
- general: Legal assistance
- general: Pet insurance
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Bismarck, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs