Patient Access Representative | Northern Sky Clinic | Bismarck, ND

Role Overview

Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health is seeking a dedicated Patient Access Representative to join our Northern Sky Clinic team in Bismarck, North Dakota. As the first point of contact for patients, you will play a crucial role in creating a welcoming and efficient environment. This is a full-time, 40-hour per week position offering a competitive starting rate and opportunities for career growth within our expanding healthcare system.

In this role, you will be responsible for a variety of tasks including patient registration, scheduling appointments, verifying insurance information, and collecting payments. You will work closely with the nursing team and providers to coordinate patient care and ensure a seamless experience. Your attention to detail, strong communication skills, and ability to multitask will be essential to your success.

A Day in the Life

Here’s a glimpse into what a typical day might look like as a Patient Access Representative at Sanford Health's Northern Sky Clinic:

• Morning: You'll start your day by preparing the registration area, ensuring all necessary forms and equipment are readily available. As patients arrive, you'll greet them with a warm and friendly demeanor, verifying their demographic information and updating their records as needed.
• Mid-day: You'll handle incoming phone calls, scheduling appointments and answering patient inquiries. You'll also assist patients with payment arrangements and collect co-pays or outstanding balances. Throughout the day, you'll collaborate with the nursing team and providers to coordinate patient care and address any concerns.
• Afternoon: You'll continue to assist patients with registration and scheduling needs, ensuring all necessary paperwork is completed accurately. You might also be responsible for managing work queues, resolving registration errors, or assisting with other administrative tasks as needed. As the day winds down, you'll prepare the registration area for the next day, ensuring a smooth and efficient start.

Why Bismarck, North Dakota?

Bismarck, the capital city of North Dakota, offers a high quality of life with a low cost of living. The city boasts a thriving economy, excellent schools, and a friendly, welcoming community. Outdoor enthusiasts will enjoy the numerous parks, trails, and recreational opportunities available, including fishing, hunting, and boating on the Missouri River. Bismarck also offers a vibrant arts and culture scene, with museums, theaters, and live music venues.

Sanford Health is deeply rooted in the Bismarck community, providing comprehensive healthcare services to the region. Working at Sanford Health in Bismarck offers the opportunity to make a meaningful difference in the lives of your neighbors and contribute to the well-being of the community.

Career Path

Sanford Health is committed to providing its employees with opportunities for professional growth and development. As a Patient Access Representative, you can advance your career by taking on additional responsibilities, pursuing specialized training, or seeking leadership roles within the organization. Sanford Health offers a variety of career paths for Patient Access Representatives, including:

• Senior Patient Access Representative: Provide guidance and support to other team members, assist with training new employees, and take on more complex registration and scheduling tasks.
• Patient Access Supervisor: Oversee the day-to-day operations of the patient access team, ensuring efficient and effective service delivery.
• Revenue Cycle Specialist: Focus on the financial aspects of patient access, including insurance verification, billing, and collections.
• Healthcare Management: Pursue advanced education and training to move into leadership roles within the healthcare system.

Salary & Benefits

The starting rate for this Patient Access Representative position ranges from $16.25 to $23.00 per hour, depending on experience and qualifications. Sanford Health also offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage
• Paid Time Off: Vacation, sick leave, and holidays
• Retirement Plan: 401(k) with employer match
• Life Insurance: Company-paid life insurance
• Disability Coverage: Short-term and long-term disability insurance
• Flexible Spending Accounts: Healthcare and dependent care expenses
• Employee Assistance Program: Confidential counseling and support
• Wellness Programs: Promote employee health and well-being
• Tuition Reimbursement: Opportunities for professional development

Sanford Health Culture

Sanford Health is committed to creating a culture of teamwork, respect, and excellence. We value our employees and strive to provide a supportive and rewarding work environment. Our mission is to improve the human condition through health, science, and innovation. As a member of the Sanford Family, you will have the opportunity to contribute to this mission and make a positive impact on the lives of others.

We believe in fostering a diverse and inclusive workplace where all employees feel valued and respected. We are an equal opportunity employer and encourage applications from individuals of all backgrounds.

How to Apply

If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this Patient Access Representative position. To apply, please submit your resume and cover letter through the Sanford Health careers website. We look forward to hearing from you!

FAQ

1. What are the essential skills for this role? Strong customer service, communication, and multitasking skills are essential.
2. Is prior medical experience required? Prior experience in a medical office setting is preferred but not required.
3. What is the dress code? Business casual attire is typically required.
4. What is the work environment like? The work environment is fast-paced and team-oriented.
5. What are the opportunities for advancement? Sanford Health offers various career paths for Patient Access Representatives.
6. What kind of training is provided? Sanford Health provides comprehensive training to ensure your success in this role.
7. What is the company culture like? Sanford Health fosters a culture of teamwork, respect, and excellence.
8. What is the interview process? The interview process typically includes a phone screening and an in-person interview.
9. What is the typical career progression? Typical progression can be towards a Senior Patient Access Representative or a Patient Access Supervisor.
10. How does Sanford Health support employee growth and development? They offer tuition reimbursement, mentorship programs, and various training resources.