Patient Access Representative Careers at Sanford Health - Dickinson, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Dickinson, North Dakota | Apply Now!
Job Description
Patient Access Representative | Dickinson West Clinic | Sanford Health
Role Overview
Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health is seeking a dedicated and energetic Patient Access Representative to join our team at the Dickinson West Clinic. In this role, you will be the first point of contact for patients, creating a welcoming and efficient environment while handling registration, scheduling, and administrative tasks.
As a Patient Access Representative, you will play a vital role in ensuring a seamless patient experience. From greeting patients with a warm smile to accurately verifying their information and scheduling appointments, your attention to detail and commitment to customer service will be essential. You will also have the opportunity to collaborate with nursing staff and providers to coordinate patient care and contribute to a positive and supportive work environment.
A Day in the Life of a Patient Access Representative
Here’s a glimpse into what a typical day might look like for a Patient Access Representative at Sanford Health's Dickinson West Clinic:
- Morning: Arrive at the clinic and prepare the registration area. Greet patients with a friendly and welcoming demeanor as they arrive for their appointments. Verify patient demographics and insurance information, ensuring accuracy and compliance.
- Registration: Guide patients through the registration process, explaining any necessary paperwork and capturing signatures. Establish financial responsibility and collect co-payments or payments on account balances.
- Scheduling: Answer phone calls and schedule appointments based on patient needs and provider availability. Coordinate referrals and pre-authorizations as needed. Manage the appointment schedule efficiently, resolving any conflicts or issues that arise.
- Communication: Communicate effectively with patients, providing clear and concise information about their appointments, insurance coverage, and other relevant details. Address patient inquiries and concerns with empathy and professionalism.
- Collaboration: Work closely with nursing staff and providers to coordinate patient care and ensure a smooth workflow. Relay important information about patients to the medical team.
- Administrative Tasks: Perform various administrative tasks, such as scanning and routing documents, managing patient charts, and making reminder calls for appointments.
- Afternoon: Continue assisting patients with registration and scheduling. Process payments and reconcile daily transactions. Resolve any registration errors or insurance claim denials.
- Closing: Prepare the registration area for the next day, ensuring all documents are organized and supplies are stocked.
Why Dickinson, North Dakota?
Dickinson, North Dakota, offers a unique blend of small-town charm and big-city amenities. Nestled in the heart of southwestern North Dakota, Dickinson boasts a strong sense of community, affordable living, and access to stunning natural landscapes.
Here are a few reasons why Dickinson might be the perfect place for you:
- Outdoor Recreation: Enjoy hiking, biking, fishing, and hunting in the nearby Theodore Roosevelt National Park and surrounding areas.
- Affordable Living: Benefit from a lower cost of living compared to many other cities in the United States.
- Community Spirit: Experience the close-knit community and friendly atmosphere of a small town.
- Cultural Attractions: Explore local museums, art galleries, and historical sites.
- Family-Friendly Environment: Enjoy excellent schools, parks, and recreational facilities for families.
Career Path at Sanford Health
Sanford Health is committed to providing its employees with opportunities for growth and advancement. As a Patient Access Representative, you can develop your skills and progress along a variety of career paths within the organization.
Here are a few potential career paths you could pursue:
- Senior Patient Access Representative: Take on additional responsibilities, such as training new employees and assisting with complex registration or scheduling issues.
- Patient Access Supervisor: Oversee a team of Patient Access Representatives and ensure the smooth operation of the registration and scheduling departments.
- Revenue Cycle Specialist: Focus on billing and insurance processes, working to maximize revenue and minimize denials.
- Healthcare Administrator: Pursue a management role in a clinic or hospital setting, overseeing various administrative functions.
Salary and Benefits
Sanford Health offers competitive salaries and benefits packages to attract and retain top talent. The salary range for this Patient Access Representative position in Dickinson, ND, is estimated to be $32,000 - $48,000 annually, depending on experience and qualifications. Actual compensation may vary.
In addition to a competitive salary, Sanford Health offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Retirement plan with employer matching or contribution
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance programs (EAP) for mental health and well-being
- Professional development opportunities and continuing education
- Tuition reimbursement for eligible employees
- Employee discounts on healthcare services and products
Sanford Health Culture
Sanford Health is committed to creating a supportive and inclusive work environment where employees can thrive. We value teamwork, innovation, and a commitment to providing exceptional patient care.
Here are some aspects of the Sanford Health culture that our employees appreciate:
- Teamwork: We work collaboratively to achieve common goals.
- Respect: We treat each other with respect and dignity.
- Innovation: We embrace new ideas and strive for continuous improvement.
- Patient-Centered Care: We are dedicated to providing the best possible care to our patients.
- Growth Opportunities: We provide opportunities for employees to grow and develop their careers.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in patients' lives, we encourage you to apply for this Patient Access Representative position at Sanford Health's Dickinson West Clinic.
To apply, please visit the Sanford Health Careers website and search for the Patient Access Representative position in Dickinson, ND. Submit your application online, including your resume and cover letter. Be sure to highlight your customer service skills, experience in a medical office setting, and any relevant qualifications.
Frequently Asked Questions (FAQ)
- What are the working hours for this position? The position involves varied shifts, including weekdays, weekends, and holidays, with hours of operation spanning from 7:45 am to 8:00 pm on weekdays, 7:45 am to 6:00 pm on weekends, and 7:45 am to 2:00 pm on holidays.
- Is this a union position? No, this is not a union position.
- What skills are essential for this role? Essential skills include excellent customer service, attention to detail, communication, and the ability to work in a fast-paced environment.
- Is medical terminology required? Medical terminology is helpful but not always required. Sanford Health may provide training to help you develop this skill.
- What opportunities for advancement are available? Sanford Health offers various career paths, including senior roles, supervisory positions, and opportunities in revenue cycle management and healthcare administration.
- What is the company's EEO statement? Sanford is an EEO/AA Employer M/F/Disability/Vet.
- What if I need accommodations during the application process? If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email.
- What type of training will I receive? New hires receive comprehensive training on Sanford Health systems, policies, and procedures, as well as on-the-job training from experienced colleagues.
- What is the work environment like? The work environment at Sanford Health is typically fast-paced and collaborative, with a focus on providing high-quality patient care.
- What software and technology do Patient Access Representatives use? Patient Access Representatives typically use electronic health record (EHR) systems, scheduling software, and other office productivity tools.
Locations
- Dickinson, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Data Entryintermediate
- Medical Terminologyintermediate
- Cash Handlingintermediate
- Multi-line Phone Operationintermediate
- Electronic Health Records (EHR)intermediate
- Document Scanningintermediate
- HIPAA Complianceintermediate
- Communication (Written & Verbal)intermediate
- Problem-solvingintermediate
- Time Managementintermediate
- Teamworkintermediate
- Microsoft Office Suiteintermediate
- Call Center Etiquetteintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Experience in creating, scanning, and routing documents or electronic forms. (experience)
- Knowledge of establishing and assigning financial responsibility. (experience)
- Experience in collecting co-payments and payments on account balances. (experience)
- Familiarity with working through registration work queues to address errors. (experience)
- Understanding of insurance claim denial processes. (experience)
- Proficiency in coordinating and scheduling appointments. (experience)
- Experience in obtaining and coordinating referrals. (experience)
- Knowledge of pre-authorization procedures. (experience)
- Ability to arrange interpreter services. (experience)
- Competence in operating a multi-line phone system. (experience)
- Skill in managing recall and waitlists. (experience)
- Ability to serve as a switchboard operator. (experience)
Responsibilities
- Greet patients and verify demographics accurately.
- Create, scan, and route documents or electronic forms.
- Inform patients about documents and capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Work through registration work queues to address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs, coordinating provider schedule with the nursing team and providers.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out.
- Operate multi-line phone system.
- Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemed appointments.
- Make reminder calls for appointments.
- Handle hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Retirement plan with employer matching or contribution
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance programs (EAP) for mental health and well-being
- general: Professional development opportunities and continuing education
- general: Tuition reimbursement for eligible employees
- general: Employee discounts on healthcare services and products
- general: Wellness programs and resources
- general: Opportunities for career advancement within Sanford Health
- general: A supportive and collaborative work environment
- general: Access to state-of-the-art medical facilities and technology
- general: Employee recognition programs
- general: Relocation assistance (if applicable)
- general: Sign-on bonus (if applicable)
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Dickinson, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Dickinson, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Dickinson, North Dakota | Apply Now!
Job Description
Patient Access Representative | Dickinson West Clinic | Sanford Health
Role Overview
Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health is seeking a dedicated and energetic Patient Access Representative to join our team at the Dickinson West Clinic. In this role, you will be the first point of contact for patients, creating a welcoming and efficient environment while handling registration, scheduling, and administrative tasks.
As a Patient Access Representative, you will play a vital role in ensuring a seamless patient experience. From greeting patients with a warm smile to accurately verifying their information and scheduling appointments, your attention to detail and commitment to customer service will be essential. You will also have the opportunity to collaborate with nursing staff and providers to coordinate patient care and contribute to a positive and supportive work environment.
A Day in the Life of a Patient Access Representative
Here’s a glimpse into what a typical day might look like for a Patient Access Representative at Sanford Health's Dickinson West Clinic:
- Morning: Arrive at the clinic and prepare the registration area. Greet patients with a friendly and welcoming demeanor as they arrive for their appointments. Verify patient demographics and insurance information, ensuring accuracy and compliance.
- Registration: Guide patients through the registration process, explaining any necessary paperwork and capturing signatures. Establish financial responsibility and collect co-payments or payments on account balances.
- Scheduling: Answer phone calls and schedule appointments based on patient needs and provider availability. Coordinate referrals and pre-authorizations as needed. Manage the appointment schedule efficiently, resolving any conflicts or issues that arise.
- Communication: Communicate effectively with patients, providing clear and concise information about their appointments, insurance coverage, and other relevant details. Address patient inquiries and concerns with empathy and professionalism.
- Collaboration: Work closely with nursing staff and providers to coordinate patient care and ensure a smooth workflow. Relay important information about patients to the medical team.
- Administrative Tasks: Perform various administrative tasks, such as scanning and routing documents, managing patient charts, and making reminder calls for appointments.
- Afternoon: Continue assisting patients with registration and scheduling. Process payments and reconcile daily transactions. Resolve any registration errors or insurance claim denials.
- Closing: Prepare the registration area for the next day, ensuring all documents are organized and supplies are stocked.
Why Dickinson, North Dakota?
Dickinson, North Dakota, offers a unique blend of small-town charm and big-city amenities. Nestled in the heart of southwestern North Dakota, Dickinson boasts a strong sense of community, affordable living, and access to stunning natural landscapes.
Here are a few reasons why Dickinson might be the perfect place for you:
- Outdoor Recreation: Enjoy hiking, biking, fishing, and hunting in the nearby Theodore Roosevelt National Park and surrounding areas.
- Affordable Living: Benefit from a lower cost of living compared to many other cities in the United States.
- Community Spirit: Experience the close-knit community and friendly atmosphere of a small town.
- Cultural Attractions: Explore local museums, art galleries, and historical sites.
- Family-Friendly Environment: Enjoy excellent schools, parks, and recreational facilities for families.
Career Path at Sanford Health
Sanford Health is committed to providing its employees with opportunities for growth and advancement. As a Patient Access Representative, you can develop your skills and progress along a variety of career paths within the organization.
Here are a few potential career paths you could pursue:
- Senior Patient Access Representative: Take on additional responsibilities, such as training new employees and assisting with complex registration or scheduling issues.
- Patient Access Supervisor: Oversee a team of Patient Access Representatives and ensure the smooth operation of the registration and scheduling departments.
- Revenue Cycle Specialist: Focus on billing and insurance processes, working to maximize revenue and minimize denials.
- Healthcare Administrator: Pursue a management role in a clinic or hospital setting, overseeing various administrative functions.
Salary and Benefits
Sanford Health offers competitive salaries and benefits packages to attract and retain top talent. The salary range for this Patient Access Representative position in Dickinson, ND, is estimated to be $32,000 - $48,000 annually, depending on experience and qualifications. Actual compensation may vary.
In addition to a competitive salary, Sanford Health offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and vacation days
- Retirement plan with employer matching or contribution
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance programs (EAP) for mental health and well-being
- Professional development opportunities and continuing education
- Tuition reimbursement for eligible employees
- Employee discounts on healthcare services and products
Sanford Health Culture
Sanford Health is committed to creating a supportive and inclusive work environment where employees can thrive. We value teamwork, innovation, and a commitment to providing exceptional patient care.
Here are some aspects of the Sanford Health culture that our employees appreciate:
- Teamwork: We work collaboratively to achieve common goals.
- Respect: We treat each other with respect and dignity.
- Innovation: We embrace new ideas and strive for continuous improvement.
- Patient-Centered Care: We are dedicated to providing the best possible care to our patients.
- Growth Opportunities: We provide opportunities for employees to grow and develop their careers.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in patients' lives, we encourage you to apply for this Patient Access Representative position at Sanford Health's Dickinson West Clinic.
To apply, please visit the Sanford Health Careers website and search for the Patient Access Representative position in Dickinson, ND. Submit your application online, including your resume and cover letter. Be sure to highlight your customer service skills, experience in a medical office setting, and any relevant qualifications.
Frequently Asked Questions (FAQ)
- What are the working hours for this position? The position involves varied shifts, including weekdays, weekends, and holidays, with hours of operation spanning from 7:45 am to 8:00 pm on weekdays, 7:45 am to 6:00 pm on weekends, and 7:45 am to 2:00 pm on holidays.
- Is this a union position? No, this is not a union position.
- What skills are essential for this role? Essential skills include excellent customer service, attention to detail, communication, and the ability to work in a fast-paced environment.
- Is medical terminology required? Medical terminology is helpful but not always required. Sanford Health may provide training to help you develop this skill.
- What opportunities for advancement are available? Sanford Health offers various career paths, including senior roles, supervisory positions, and opportunities in revenue cycle management and healthcare administration.
- What is the company's EEO statement? Sanford is an EEO/AA Employer M/F/Disability/Vet.
- What if I need accommodations during the application process? If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email.
- What type of training will I receive? New hires receive comprehensive training on Sanford Health systems, policies, and procedures, as well as on-the-job training from experienced colleagues.
- What is the work environment like? The work environment at Sanford Health is typically fast-paced and collaborative, with a focus on providing high-quality patient care.
- What software and technology do Patient Access Representatives use? Patient Access Representatives typically use electronic health record (EHR) systems, scheduling software, and other office productivity tools.
Locations
- Dickinson, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Data Entryintermediate
- Medical Terminologyintermediate
- Cash Handlingintermediate
- Multi-line Phone Operationintermediate
- Electronic Health Records (EHR)intermediate
- Document Scanningintermediate
- HIPAA Complianceintermediate
- Communication (Written & Verbal)intermediate
- Problem-solvingintermediate
- Time Managementintermediate
- Teamworkintermediate
- Microsoft Office Suiteintermediate
- Call Center Etiquetteintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Experience in creating, scanning, and routing documents or electronic forms. (experience)
- Knowledge of establishing and assigning financial responsibility. (experience)
- Experience in collecting co-payments and payments on account balances. (experience)
- Familiarity with working through registration work queues to address errors. (experience)
- Understanding of insurance claim denial processes. (experience)
- Proficiency in coordinating and scheduling appointments. (experience)
- Experience in obtaining and coordinating referrals. (experience)
- Knowledge of pre-authorization procedures. (experience)
- Ability to arrange interpreter services. (experience)
- Competence in operating a multi-line phone system. (experience)
- Skill in managing recall and waitlists. (experience)
- Ability to serve as a switchboard operator. (experience)
Responsibilities
- Greet patients and verify demographics accurately.
- Create, scan, and route documents or electronic forms.
- Inform patients about documents and capture signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with arrangements.
- Collect co-payments, pre-payments, and payments on account balances.
- Work through registration work queues to address and resolve registration errors or denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs, coordinating provider schedule with the nursing team and providers.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out.
- Operate multi-line phone system.
- Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers.
- Prepare and coordinate charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemed appointments.
- Make reminder calls for appointments.
- Handle hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) and vacation days
- general: Retirement plan with employer matching or contribution
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance programs (EAP) for mental health and well-being
- general: Professional development opportunities and continuing education
- general: Tuition reimbursement for eligible employees
- general: Employee discounts on healthcare services and products
- general: Wellness programs and resources
- general: Opportunities for career advancement within Sanford Health
- general: A supportive and collaborative work environment
- general: Access to state-of-the-art medical facilities and technology
- general: Employee recognition programs
- general: Relocation assistance (if applicable)
- general: Sign-on bonus (if applicable)
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Dickinson, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs