Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Job Description
Patient Access Representative (Straight Nights) - Emergency Center
Role Overview
Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health is seeking a dedicated and detail-oriented Patient Access Representative to join our Emergency Center team in Fargo, North Dakota. In this role, you will be the first point of contact for patients, ensuring a welcoming and efficient registration process. Your primary responsibilities will include greeting patients, verifying demographics, creating and managing patient records, collecting payments, scheduling appointments, and providing general administrative support. This is a straight night shift position, working 21.5 hours per week. The Emergency Center is a Level 1 Trauma Center, offering a fast-paced and dynamic environment where teamwork and multitasking are essential.
A Day in the Life
As a Patient Access Representative, your day will be filled with a variety of tasks aimed at providing outstanding patient service. Here’s a glimpse of what you can expect:
- Patient Interaction: Greet patients with a warm and friendly demeanor, ensuring they feel welcome and comfortable.
- Registration: Verify patient demographics, insurance information, and medical history accurately. Create and update patient records in the electronic health record (EHR) system.
- Documentation: Scan and route necessary documents, ensuring all paperwork is completed and filed correctly.
- Payment Collection: Collect co-payments, pre-payments, and payments on account balances, adhering to Sanford Health’s financial policies.
- Scheduling: Coordinate and schedule appointments, working closely with nursing staff and providers to accommodate patient needs.
- Communication: Answer phone calls, respond to inquiries, and provide information about Sanford Health’s services and procedures.
- Problem Solving: Address and resolve registration errors, insurance claim denials, and other patient-related issues.
- Team Collaboration: Work closely with other members of the healthcare team to ensure a smooth and efficient patient flow.
Why Fargo, North Dakota?
Fargo, North Dakota, is a vibrant and growing city that offers a high quality of life and a strong sense of community. Here are some reasons why Fargo is a great place to live and work:
- Affordable Living: Fargo boasts a lower cost of living compared to many other cities in the United States, making it an attractive option for those looking to stretch their budget further.
- Job Opportunities: The healthcare industry in Fargo is thriving, with Sanford Health being one of the largest employers in the region. The city also has a diverse economy with opportunities in technology, manufacturing, and agriculture.
- Education: Fargo is home to several excellent educational institutions, including North Dakota State University (NDSU), which offers a wide range of academic programs and research opportunities.
- Recreation: Outdoor enthusiasts will appreciate Fargo’s numerous parks, trails, and recreational facilities. The city also has a vibrant arts and culture scene, with museums, theaters, and music venues.
- Community: Fargo is known for its friendly and welcoming community. Residents take pride in their city and actively participate in local events and initiatives.
- Family-Friendly: Fargo offers a safe and nurturing environment for families, with excellent schools, parks, and community programs.
Career Path
At Sanford Health, we are committed to providing our employees with opportunities for professional growth and development. As a Patient Access Representative, you can advance your career through various pathways:
- Specialization: You can specialize in a specific area of patient access, such as insurance verification, pre-authorization, or financial counseling.
- Leadership: You can pursue leadership roles, such as team lead or supervisor, overseeing the work of other patient access representatives.
- Education: You can continue your education by obtaining certifications or degrees in healthcare administration, medical coding, or related fields.
- Cross-Training: You can expand your skills and knowledge by cross-training in other areas of the healthcare system, such as medical billing or health information management.
Sanford Health offers a variety of training programs, mentorship opportunities, and tuition reimbursement options to support your career development.
Salary and Benefits
The salary range for this Patient Access Representative position is $16.25 - $23.00 per hour. However, Sanford Health's total compensation package includes a comprehensive suite of benefits designed to support your health, well-being, and financial future.
Here are some of the benefits offered to Sanford Health employees:
- Health Insurance: Comprehensive medical, dental, and vision insurance plans.
- Paid Time Off (PTO): Generous PTO accrual for vacation, sick leave, and personal days.
- Retirement Savings: 401(k) plan with employer matching contributions.
- Life Insurance: Basic and supplemental life insurance options.
- Disability Coverage: Short-term and long-term disability insurance.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
- Tuition Reimbursement: Financial assistance for continuing education and professional development.
- Employee Discounts: Discounts on Sanford Health services, products, and partner organizations.
- Wellness Programs: Resources and programs to promote employee health and well-being.
Sanford Health Culture
Sanford Health is committed to creating a welcoming and inclusive workplace where all employees feel valued and respected. We believe in the power of teamwork, collaboration, and innovation to deliver the highest quality of care to our patients. Our core values include:
- Integrity: We act with honesty, transparency, and ethical behavior in all our interactions.
- Excellence: We strive for continuous improvement and innovation in everything we do.
- Compassion: We treat our patients and colleagues with empathy, kindness, and respect.
- Respect: We value diversity and inclusivity, creating a welcoming environment for all.
- Teamwork: We work together collaboratively to achieve our common goals.
At Sanford Health, you’ll be part of a team that is dedicated to making a difference in the lives of our patients and communities.
How to Apply
To apply for the Patient Access Representative (Straight Nights) position, please visit the Sanford Health Careers website and submit your application online. Be sure to include a resume and cover letter highlighting your qualifications and experience.
Sanford Health is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Frequently Asked Questions (FAQ)
- What are the essential skills for a Patient Access Representative?
Essential skills include customer service, communication, data entry, medical terminology, and multitasking.
- What is the work schedule for this position?
The work schedule is straight nights, with 21.5 hours per week. Week 1 - Sun 10:30p-6:30a, Fri 10:30p-6:30a. Week 2 - Tue/Wed/Thu/Sat 10:30p-6a. Includes 3 holidays per year (rotating yearly)
- Is experience in a medical office required?
While not required, one year of work experience in a medical office setting is preferred.
- What kind of training will I receive?
Sanford Health provides comprehensive training to ensure you are proficient in your role.
- What opportunities for advancement are available?
Sanford Health offers various opportunities for professional growth and development.
- What is the work environment like in the Emergency Center?
The Emergency Center is a fast-paced environment that requires teamwork and multitasking.
- How does Sanford Health support employee well-being?
Sanford Health offers employee assistance programs and wellness resources to promote employee health and well-being.
- What is Sanford Health's policy on diversity and inclusion?
Sanford Health is committed to creating a welcoming and inclusive workplace where all employees feel valued and respected.
- Are there opportunities for overtime?
Overtime opportunities may be available based on the needs of the department.
- What is the dress code for Patient Access Representatives?
The dress code is professional and comfortable, adhering to Sanford Health's guidelines.
Locations
- Fargo, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Electronic Health Records (EHR)intermediate
- Telephone Etiquetteintermediate
- Multitaskingintermediate
- Teamworkintermediate
- Communication (written and verbal)intermediate
- Problem-solvingintermediate
- HIPAA Complianceintermediate
- Cash Handlingintermediate
- Record Keepingintermediate
- Switchboard Operationintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology knowledge is helpful. (experience)
- Customer service skills are essential. (experience)
- Six months' customer service experience is desired. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Proficiency in creating, scanning, and routing documents or electronic forms. (experience)
- Understanding of patient financial responsibility and payment arrangements. (experience)
- Knowledge of insurance claim processes and resolution of registration errors. (experience)
- Ability to coordinate and schedule appointments efficiently. (experience)
- Familiarity with referral and pre-authorization procedures. (experience)
- Experience with multi-line phone systems. (experience)
- Understanding of patient privacy and confidentiality (HIPAA). (experience)
- Ability to work independently and as part of a team. (experience)
- Strong organizational skills and attention to detail. (experience)
Responsibilities
- Greet patients with exceptional customer service and verify their demographics.
- Create, scan, and route necessary documents and electronic forms accurately.
- Inform patients about required documents and capture necessary signatures.
- Establish financial responsibility for patients and assist with payment arrangements adhering to policies.
- Collect co-payments, pre-payments, and payments on account balances efficiently.
- Address and resolve registration errors or denied insurance claims through work queues.
- Collaborate with nursing teams and providers to coordinate and schedule appointments.
- Obtain and coordinate referrals, and conduct pre-authorization processes.
- Arrange interpreter services for patients as needed.
- Check patients in and out, ensuring a smooth process.
- Operate multi-line phone systems, handling calls professionally.
- Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator.
- Prepare and coordinate patient charts, ensuring all documents are organized.
- Organize supporting provider documents to aid in patient care.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments as required.
- Coordinate telemedicine appointments effectively.
- Make reminder calls for upcoming appointments to reduce no-shows.
- Assist with hospital admissions as needed.
- Perform general office duties, such as making copies and sending faxes.
- Maintain patient confidentiality and adhere to HIPAA guidelines.
- Provide a welcoming and safe environment for patients.
- Work effectively in a fast-paced environment, especially in the Emergency Center.
- Multitask efficiently and prioritize tasks effectively.
- Be a team player, assisting colleagues as needed.
Benefits
- general: Comprehensive health insurance plans (medical, dental, vision)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement savings plan with employer matching contributions
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSAs) or health savings accounts (HSAs)
- general: Employee assistance programs (EAPs) for mental health and well-being
- general: Tuition reimbursement or assistance for continuing education
- general: Professional development opportunities and training programs
- general: Employee discounts on Sanford Health services and products
- general: Wellness programs and resources to promote employee health
- general: Career advancement opportunities within the Sanford Health system
- general: A supportive and collaborative work environment
- general: Opportunities to participate in community outreach and volunteer activities
- general: Access to employee resource groups (ERGs) for diverse communities
- general: Recognition programs to acknowledge employee contributions
- general: Short-term disability insurance
- general: Long-term disability insurance
- general: Employee referral program with potential bonuses
- general: Shift differential pay for evening, night, or weekend shifts (if applicable)
- general: Dependent care assistance
- general: Adoption assistance
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Job Description
Patient Access Representative (Straight Nights) - Emergency Center
Role Overview
Are you passionate about providing exceptional customer service and making a positive impact on patients' lives? Sanford Health is seeking a dedicated and detail-oriented Patient Access Representative to join our Emergency Center team in Fargo, North Dakota. In this role, you will be the first point of contact for patients, ensuring a welcoming and efficient registration process. Your primary responsibilities will include greeting patients, verifying demographics, creating and managing patient records, collecting payments, scheduling appointments, and providing general administrative support. This is a straight night shift position, working 21.5 hours per week. The Emergency Center is a Level 1 Trauma Center, offering a fast-paced and dynamic environment where teamwork and multitasking are essential.
A Day in the Life
As a Patient Access Representative, your day will be filled with a variety of tasks aimed at providing outstanding patient service. Here’s a glimpse of what you can expect:
- Patient Interaction: Greet patients with a warm and friendly demeanor, ensuring they feel welcome and comfortable.
- Registration: Verify patient demographics, insurance information, and medical history accurately. Create and update patient records in the electronic health record (EHR) system.
- Documentation: Scan and route necessary documents, ensuring all paperwork is completed and filed correctly.
- Payment Collection: Collect co-payments, pre-payments, and payments on account balances, adhering to Sanford Health’s financial policies.
- Scheduling: Coordinate and schedule appointments, working closely with nursing staff and providers to accommodate patient needs.
- Communication: Answer phone calls, respond to inquiries, and provide information about Sanford Health’s services and procedures.
- Problem Solving: Address and resolve registration errors, insurance claim denials, and other patient-related issues.
- Team Collaboration: Work closely with other members of the healthcare team to ensure a smooth and efficient patient flow.
Why Fargo, North Dakota?
Fargo, North Dakota, is a vibrant and growing city that offers a high quality of life and a strong sense of community. Here are some reasons why Fargo is a great place to live and work:
- Affordable Living: Fargo boasts a lower cost of living compared to many other cities in the United States, making it an attractive option for those looking to stretch their budget further.
- Job Opportunities: The healthcare industry in Fargo is thriving, with Sanford Health being one of the largest employers in the region. The city also has a diverse economy with opportunities in technology, manufacturing, and agriculture.
- Education: Fargo is home to several excellent educational institutions, including North Dakota State University (NDSU), which offers a wide range of academic programs and research opportunities.
- Recreation: Outdoor enthusiasts will appreciate Fargo’s numerous parks, trails, and recreational facilities. The city also has a vibrant arts and culture scene, with museums, theaters, and music venues.
- Community: Fargo is known for its friendly and welcoming community. Residents take pride in their city and actively participate in local events and initiatives.
- Family-Friendly: Fargo offers a safe and nurturing environment for families, with excellent schools, parks, and community programs.
Career Path
At Sanford Health, we are committed to providing our employees with opportunities for professional growth and development. As a Patient Access Representative, you can advance your career through various pathways:
- Specialization: You can specialize in a specific area of patient access, such as insurance verification, pre-authorization, or financial counseling.
- Leadership: You can pursue leadership roles, such as team lead or supervisor, overseeing the work of other patient access representatives.
- Education: You can continue your education by obtaining certifications or degrees in healthcare administration, medical coding, or related fields.
- Cross-Training: You can expand your skills and knowledge by cross-training in other areas of the healthcare system, such as medical billing or health information management.
Sanford Health offers a variety of training programs, mentorship opportunities, and tuition reimbursement options to support your career development.
Salary and Benefits
The salary range for this Patient Access Representative position is $16.25 - $23.00 per hour. However, Sanford Health's total compensation package includes a comprehensive suite of benefits designed to support your health, well-being, and financial future.
Here are some of the benefits offered to Sanford Health employees:
- Health Insurance: Comprehensive medical, dental, and vision insurance plans.
- Paid Time Off (PTO): Generous PTO accrual for vacation, sick leave, and personal days.
- Retirement Savings: 401(k) plan with employer matching contributions.
- Life Insurance: Basic and supplemental life insurance options.
- Disability Coverage: Short-term and long-term disability insurance.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
- Tuition Reimbursement: Financial assistance for continuing education and professional development.
- Employee Discounts: Discounts on Sanford Health services, products, and partner organizations.
- Wellness Programs: Resources and programs to promote employee health and well-being.
Sanford Health Culture
Sanford Health is committed to creating a welcoming and inclusive workplace where all employees feel valued and respected. We believe in the power of teamwork, collaboration, and innovation to deliver the highest quality of care to our patients. Our core values include:
- Integrity: We act with honesty, transparency, and ethical behavior in all our interactions.
- Excellence: We strive for continuous improvement and innovation in everything we do.
- Compassion: We treat our patients and colleagues with empathy, kindness, and respect.
- Respect: We value diversity and inclusivity, creating a welcoming environment for all.
- Teamwork: We work together collaboratively to achieve our common goals.
At Sanford Health, you’ll be part of a team that is dedicated to making a difference in the lives of our patients and communities.
How to Apply
To apply for the Patient Access Representative (Straight Nights) position, please visit the Sanford Health Careers website and submit your application online. Be sure to include a resume and cover letter highlighting your qualifications and experience.
Sanford Health is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Frequently Asked Questions (FAQ)
- What are the essential skills for a Patient Access Representative?
Essential skills include customer service, communication, data entry, medical terminology, and multitasking.
- What is the work schedule for this position?
The work schedule is straight nights, with 21.5 hours per week. Week 1 - Sun 10:30p-6:30a, Fri 10:30p-6:30a. Week 2 - Tue/Wed/Thu/Sat 10:30p-6a. Includes 3 holidays per year (rotating yearly)
- Is experience in a medical office required?
While not required, one year of work experience in a medical office setting is preferred.
- What kind of training will I receive?
Sanford Health provides comprehensive training to ensure you are proficient in your role.
- What opportunities for advancement are available?
Sanford Health offers various opportunities for professional growth and development.
- What is the work environment like in the Emergency Center?
The Emergency Center is a fast-paced environment that requires teamwork and multitasking.
- How does Sanford Health support employee well-being?
Sanford Health offers employee assistance programs and wellness resources to promote employee health and well-being.
- What is Sanford Health's policy on diversity and inclusion?
Sanford Health is committed to creating a welcoming and inclusive workplace where all employees feel valued and respected.
- Are there opportunities for overtime?
Overtime opportunities may be available based on the needs of the department.
- What is the dress code for Patient Access Representatives?
The dress code is professional and comfortable, adhering to Sanford Health's guidelines.
Locations
- Fargo, North Dakota, United States
Salary
35,200 - 52,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Customer Serviceintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Insurance Verificationintermediate
- Payment Collectionintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Electronic Health Records (EHR)intermediate
- Telephone Etiquetteintermediate
- Multitaskingintermediate
- Teamworkintermediate
- Communication (written and verbal)intermediate
- Problem-solvingintermediate
- HIPAA Complianceintermediate
- Cash Handlingintermediate
- Record Keepingintermediate
- Switchboard Operationintermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology knowledge is helpful. (experience)
- Customer service skills are essential. (experience)
- Six months' customer service experience is desired. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Proficiency in creating, scanning, and routing documents or electronic forms. (experience)
- Understanding of patient financial responsibility and payment arrangements. (experience)
- Knowledge of insurance claim processes and resolution of registration errors. (experience)
- Ability to coordinate and schedule appointments efficiently. (experience)
- Familiarity with referral and pre-authorization procedures. (experience)
- Experience with multi-line phone systems. (experience)
- Understanding of patient privacy and confidentiality (HIPAA). (experience)
- Ability to work independently and as part of a team. (experience)
- Strong organizational skills and attention to detail. (experience)
Responsibilities
- Greet patients with exceptional customer service and verify their demographics.
- Create, scan, and route necessary documents and electronic forms accurately.
- Inform patients about required documents and capture necessary signatures.
- Establish financial responsibility for patients and assist with payment arrangements adhering to policies.
- Collect co-payments, pre-payments, and payments on account balances efficiently.
- Address and resolve registration errors or denied insurance claims through work queues.
- Collaborate with nursing teams and providers to coordinate and schedule appointments.
- Obtain and coordinate referrals, and conduct pre-authorization processes.
- Arrange interpreter services for patients as needed.
- Check patients in and out, ensuring a smooth process.
- Operate multi-line phone systems, handling calls professionally.
- Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator.
- Prepare and coordinate patient charts, ensuring all documents are organized.
- Organize supporting provider documents to aid in patient care.
- Initiate and collaborate on patient financial assistance programs.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments as required.
- Coordinate telemedicine appointments effectively.
- Make reminder calls for upcoming appointments to reduce no-shows.
- Assist with hospital admissions as needed.
- Perform general office duties, such as making copies and sending faxes.
- Maintain patient confidentiality and adhere to HIPAA guidelines.
- Provide a welcoming and safe environment for patients.
- Work effectively in a fast-paced environment, especially in the Emergency Center.
- Multitask efficiently and prioritize tasks effectively.
- Be a team player, assisting colleagues as needed.
Benefits
- general: Comprehensive health insurance plans (medical, dental, vision)
- general: Paid time off (PTO) for vacation, sick leave, and holidays
- general: Retirement savings plan with employer matching contributions
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSAs) or health savings accounts (HSAs)
- general: Employee assistance programs (EAPs) for mental health and well-being
- general: Tuition reimbursement or assistance for continuing education
- general: Professional development opportunities and training programs
- general: Employee discounts on Sanford Health services and products
- general: Wellness programs and resources to promote employee health
- general: Career advancement opportunities within the Sanford Health system
- general: A supportive and collaborative work environment
- general: Opportunities to participate in community outreach and volunteer activities
- general: Access to employee resource groups (ERGs) for diverse communities
- general: Recognition programs to acknowledge employee contributions
- general: Short-term disability insurance
- general: Long-term disability insurance
- general: Employee referral program with potential bonuses
- general: Shift differential pay for evening, night, or weekend shifts (if applicable)
- general: Dependent care assistance
- general: Adoption assistance
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs