Patient Access Representative at Sanford Health - Fargo, ND

Role Overview

As a Patient Access Representative at Sanford Health in Fargo, North Dakota, you will be the first point of contact for patients, providing exceptional customer service and ensuring a positive experience from the moment they interact with our healthcare system. This vital role involves patient registration, appointment scheduling, insurance verification, and payment collection. You will work closely with healthcare professionals to coordinate patient care and maintain accurate records, contributing to the smooth and efficient operation of the clinic.

A Day in the Life

Your day-to-day tasks will be diverse and engaging. You'll greet patients, verify their information, and guide them through the registration process. You'll schedule appointments, manage referrals, and obtain necessary pre-authorizations. You'll also handle payment collections and resolve any registration or insurance-related issues. Additionally, you may assist with preparing patient charts, coordinating telemedicine appointments, and performing general office duties. Throughout the day, your focus will be on providing compassionate and efficient service to every patient.

Why Fargo, North Dakota?

Fargo offers a high quality of life with a strong sense of community, excellent schools, and a thriving job market. The city boasts a vibrant cultural scene with numerous arts venues, restaurants, and entertainment options. Fargo also provides access to outdoor recreational activities, with parks, lakes, and trails for hiking, biking, and water sports. Living in Fargo allows you to enjoy a balanced lifestyle, combining professional opportunities with a welcoming and affordable environment.

Career Path

Sanford Health is committed to employee growth and development. As a Patient Access Representative, you can advance your career by taking on additional responsibilities or specializing in areas such as insurance verification, referral coordination, or patient financial services. Sanford Health also offers opportunities to pursue further education and training, allowing you to move into roles such as a Patient Access Supervisor, Revenue Cycle Specialist, or other healthcare administration positions.

Salary & Benefits

The estimated salary range for a Patient Access Representative in Fargo, North Dakota, is $32,000 to $48,000 per year, depending on experience and qualifications. Sanford Health offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off, retirement plan options, life insurance, disability insurance, and employee assistance programs. Additional benefits may include tuition reimbursement, wellness programs, and employee discounts.

Sanford Health Culture

Sanford Health is dedicated to the work of health and healing, and our culture reflects our commitment to providing exceptional patient care. We value teamwork, communication, and continuous improvement. Our employees are encouraged to share their ideas and contribute to a positive and supportive work environment. Sanford Health also prioritizes employee well-being and offers resources to promote work-life balance.

How to Apply

To apply for the Patient Access Representative position at Sanford Health in Fargo, North Dakota, please submit your application online through the Sanford Health careers website. Be sure to include your resume and cover letter, highlighting your relevant experience and skills. If you meet the qualifications, you will be contacted for an interview.

FAQ

1. What are the key responsibilities of a Patient Access Representative? Patient registration, appointment scheduling, insurance verification, payment collection, and providing excellent customer service.
2. What qualifications are required for this position? A high school diploma or equivalent is preferred, along with one year of work experience, preferably in a medical office setting.
3. Is medical terminology knowledge necessary? Yes, medical terminology is helpful for understanding patient records and communicating with healthcare professionals.
4. What customer service skills are important for this role? Strong communication, interpersonal, and problem-solving skills are essential for providing excellent patient service.
5. What is the typical work schedule for this position? The typical work schedule is Monday-Friday, 8:30 am - 5:00 pm, with a 30-minute lunch break.
6. Does Sanford Health offer opportunities for career advancement? Yes, Sanford Health is committed to employee growth and offers various career development opportunities.
7. What benefits does Sanford Health offer to its employees? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan options, and more.
8. Is prior experience with electronic health records (EHR) systems required? Experience with EHR systems is beneficial for managing patient records and information.
9. What is the work environment like at Sanford Health? Sanford Health provides a supportive and collaborative work environment with a focus on teamwork and patient care.
10. How can I learn more about Sanford Health's commitment to diversity and inclusion? Sanford Health is an EEO/AA Employer M/F/Disability/Vet and is committed to creating a diverse and inclusive workplace.