Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Job Description
Patient Access Representative at Sanford Health: Join Our Growing Family in Fargo, ND
Sanford Health is seeking a dedicated and compassionate Patient Access Representative to join our South University Orthopedics team in Fargo, North Dakota. As one of the largest and fastest-growing not-for-profit health systems in the United States, we offer exceptional career opportunities and a supportive work environment where you can truly make a difference in the lives of our patients.
Role Overview
As a Patient Access Representative, you will be the first point of contact for our patients, providing extraordinary customer service and creating a welcoming and safe environment. You will be responsible for a variety of tasks, including patient registration, appointment scheduling, insurance verification, and payment collection. Your attention to detail, excellent communication skills, and commitment to patient care will be essential to your success in this role.
A Day in the Life
Here's a glimpse into a typical day as a Patient Access Representative at Sanford Health:
- Greet patients with a warm and welcoming attitude, verifying their demographic information and insurance details.
- Assist patients with completing necessary paperwork, ensuring accuracy and completeness.
- Schedule appointments, coordinating with nursing teams and providers to accommodate patient needs.
- Obtain and coordinate referrals and pre-authorizations, navigating insurance requirements efficiently.
- Collect co-payments and payments on account balances, adhering to established financial policies.
- Answer phone calls, providing information and assistance to patients and other stakeholders.
- Maintain accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Collaborate with other healthcare professionals to deliver seamless patient care.
- Resolve patient inquiries and concerns promptly and professionally.
Why Fargo, North Dakota?
Fargo is a vibrant and growing city that offers a high quality of life. With a thriving economy, excellent schools, and a diverse cultural scene, Fargo is a great place to live, work, and raise a family. The city also boasts a low cost of living and a friendly, welcoming community.
Career Path
Sanford Health is committed to providing our employees with opportunities for growth and advancement. As a Patient Access Representative, you can progress to roles such as:
- Senior Patient Access Representative
- Patient Access Supervisor
- Revenue Cycle Specialist
- Medical Office Manager
Salary & Benefits
Sanford Health offers a competitive salary and a comprehensive benefits package, including:
- Competitive salary commensurate with experience.
- Comprehensive health insurance plans (medical, dental, vision).
- Paid time off (PTO) for vacation, sick leave, and holidays.
- Retirement savings plan with employer matching contributions.
- Life insurance and disability coverage.
- Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- Employee assistance program (EAP) for confidential counseling and support.
- Wellness programs and resources to promote employee health.
- Professional development opportunities for career advancement.
- Tuition reimbursement for continuing education.
- Employee discounts on Sanford Health services and products.
Sanford Health Culture
At Sanford Health, we are committed to creating a culture of caring, innovation, and excellence. We value teamwork, respect, and integrity, and we strive to provide our employees with a supportive and rewarding work environment. Our mission is to improve the human condition through health, science, and innovation.
How to Apply
If you are a motivated and compassionate individual with a passion for patient care, we encourage you to apply for the Patient Access Representative position at Sanford Health. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the essential skills for a Patient Access Representative? Strong customer service, communication, and organizational skills are essential.
- What is the work schedule for this position? This position is 40 hours per week, Monday through Friday, between 7:30 AM and 5:00 PM.
- Is prior medical experience required? One year of work experience, preferably in a medical office setting, is preferred.
- What kind of training will I receive? You will receive comprehensive training on our systems, policies, and procedures.
- What opportunities for advancement are available? Sanford Health offers numerous opportunities for career growth and development.
- What is the dress code? Business casual attire is typically required.
- Are there opportunities for overtime? Overtime may be available depending on the needs of the department.
- What is the team environment like? We have a great team atmosphere and a centrally located facility.
- What is Sanford Health's commitment to diversity and inclusion? Sanford Health is an EEO/AA Employer M/F/Disability/Vet.
- How can I request an accommodation for help with my online application? Please call 1-877-673-0854.
Locations
- Fargo, North Dakota, United States
Salary
35,200 - 50,600 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Multi-line Phone Operationintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Payment Collectionintermediate
- Electronic Health Records (EHR)intermediate
- Scanning and Routing Documentsintermediate
- Work Queue Managementintermediate
- Switchboard Operationintermediate
- Telemedicine Coordinationintermediate
- BLS Certification (optional)intermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Experience in creating, scanning, and routing documents or electronic forms. (experience)
- Knowledge of establishing and assigning financial responsibility. (experience)
- Proficiency in collecting co-payments and processing payments. (experience)
- Familiarity with insurance claim procedures. (experience)
- Ability to work with nursing team and providers to coordinate and schedule appointments. (experience)
- Experience in obtaining and coordinating referrals. (experience)
- Ability to arrange interpreter services. (experience)
- Proficiency in checking patients in and out. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route necessary documents and electronic forms.
- Inform patients about required documents and capture signatures.
- Establish and assign financial responsibility to patients.
- Assist patients with financial arrangements according to policies.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors and denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs.
- Coordinate provider schedules effectively.
- Obtain and coordinate referrals and pre-authorizations as needed.
- Arrange interpreter services for patients when required.
- Check patients in and out efficiently.
- Operate a multi-line phone system professionally.
- Resolve work queue issues promptly.
- Manage recall and waitlists effectively.
- Serve as a switchboard operator, calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents accurately.
- Initiate and collaborate on patient financial assistance processes.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments as needed.
- Coordinate telemedicine appointments efficiently.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance plans (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement savings plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs and resources to promote employee health.
- general: Professional development opportunities for career advancement.
- general: Tuition reimbursement for continuing education.
- general: Employee discounts on Sanford Health services and products.
- general: A supportive and inclusive work environment.
- general: Opportunities for community involvement and volunteerism.
- general: Relocation assistance may be available for qualified candidates.
- general: Sign-on bonus may be offered for certain positions.
- general: Childcare assistance programs to support working parents.
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs
Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Sanford Health
Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now!
Job Description
Patient Access Representative at Sanford Health: Join Our Growing Family in Fargo, ND
Sanford Health is seeking a dedicated and compassionate Patient Access Representative to join our South University Orthopedics team in Fargo, North Dakota. As one of the largest and fastest-growing not-for-profit health systems in the United States, we offer exceptional career opportunities and a supportive work environment where you can truly make a difference in the lives of our patients.
Role Overview
As a Patient Access Representative, you will be the first point of contact for our patients, providing extraordinary customer service and creating a welcoming and safe environment. You will be responsible for a variety of tasks, including patient registration, appointment scheduling, insurance verification, and payment collection. Your attention to detail, excellent communication skills, and commitment to patient care will be essential to your success in this role.
A Day in the Life
Here's a glimpse into a typical day as a Patient Access Representative at Sanford Health:
- Greet patients with a warm and welcoming attitude, verifying their demographic information and insurance details.
- Assist patients with completing necessary paperwork, ensuring accuracy and completeness.
- Schedule appointments, coordinating with nursing teams and providers to accommodate patient needs.
- Obtain and coordinate referrals and pre-authorizations, navigating insurance requirements efficiently.
- Collect co-payments and payments on account balances, adhering to established financial policies.
- Answer phone calls, providing information and assistance to patients and other stakeholders.
- Maintain accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Collaborate with other healthcare professionals to deliver seamless patient care.
- Resolve patient inquiries and concerns promptly and professionally.
Why Fargo, North Dakota?
Fargo is a vibrant and growing city that offers a high quality of life. With a thriving economy, excellent schools, and a diverse cultural scene, Fargo is a great place to live, work, and raise a family. The city also boasts a low cost of living and a friendly, welcoming community.
Career Path
Sanford Health is committed to providing our employees with opportunities for growth and advancement. As a Patient Access Representative, you can progress to roles such as:
- Senior Patient Access Representative
- Patient Access Supervisor
- Revenue Cycle Specialist
- Medical Office Manager
Salary & Benefits
Sanford Health offers a competitive salary and a comprehensive benefits package, including:
- Competitive salary commensurate with experience.
- Comprehensive health insurance plans (medical, dental, vision).
- Paid time off (PTO) for vacation, sick leave, and holidays.
- Retirement savings plan with employer matching contributions.
- Life insurance and disability coverage.
- Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- Employee assistance program (EAP) for confidential counseling and support.
- Wellness programs and resources to promote employee health.
- Professional development opportunities for career advancement.
- Tuition reimbursement for continuing education.
- Employee discounts on Sanford Health services and products.
Sanford Health Culture
At Sanford Health, we are committed to creating a culture of caring, innovation, and excellence. We value teamwork, respect, and integrity, and we strive to provide our employees with a supportive and rewarding work environment. Our mission is to improve the human condition through health, science, and innovation.
How to Apply
If you are a motivated and compassionate individual with a passion for patient care, we encourage you to apply for the Patient Access Representative position at Sanford Health. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the essential skills for a Patient Access Representative? Strong customer service, communication, and organizational skills are essential.
- What is the work schedule for this position? This position is 40 hours per week, Monday through Friday, between 7:30 AM and 5:00 PM.
- Is prior medical experience required? One year of work experience, preferably in a medical office setting, is preferred.
- What kind of training will I receive? You will receive comprehensive training on our systems, policies, and procedures.
- What opportunities for advancement are available? Sanford Health offers numerous opportunities for career growth and development.
- What is the dress code? Business casual attire is typically required.
- Are there opportunities for overtime? Overtime may be available depending on the needs of the department.
- What is the team environment like? We have a great team atmosphere and a centrally located facility.
- What is Sanford Health's commitment to diversity and inclusion? Sanford Health is an EEO/AA Employer M/F/Disability/Vet.
- How can I request an accommodation for help with my online application? Please call 1-877-673-0854.
Locations
- Fargo, North Dakota, United States
Salary
35,200 - 50,600 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Patient Registrationintermediate
- Appointment Schedulingintermediate
- Medical Terminologyintermediate
- Data Entryintermediate
- Multi-line Phone Operationintermediate
- Insurance Verificationintermediate
- Referral Coordinationintermediate
- Pre-authorizationintermediate
- Payment Collectionintermediate
- Electronic Health Records (EHR)intermediate
- Scanning and Routing Documentsintermediate
- Work Queue Managementintermediate
- Switchboard Operationintermediate
- Telemedicine Coordinationintermediate
- BLS Certification (optional)intermediate
Required Qualifications
- High school diploma or equivalent preferred. (experience)
- Post-secondary education helpful. (experience)
- One year of work experience, preferably in a medical office setting. (experience)
- Medical terminology helpful. (experience)
- Customer service skills essential. (experience)
- Six months' customer service experience desired. (experience)
- Ability to greet patients and verify demographics accurately. (experience)
- Experience in creating, scanning, and routing documents or electronic forms. (experience)
- Knowledge of establishing and assigning financial responsibility. (experience)
- Proficiency in collecting co-payments and processing payments. (experience)
- Familiarity with insurance claim procedures. (experience)
- Ability to work with nursing team and providers to coordinate and schedule appointments. (experience)
- Experience in obtaining and coordinating referrals. (experience)
- Ability to arrange interpreter services. (experience)
- Proficiency in checking patients in and out. (experience)
- BLS certification may be required for certain locations and/or settings. (experience)
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route necessary documents and electronic forms.
- Inform patients about required documents and capture signatures.
- Establish and assign financial responsibility to patients.
- Assist patients with financial arrangements according to policies.
- Collect co-payments, pre-payments, and payments on account balances.
- Address and resolve registration errors and denied insurance claims.
- Coordinate and schedule appointments to meet patient’s needs.
- Coordinate provider schedules effectively.
- Obtain and coordinate referrals and pre-authorizations as needed.
- Arrange interpreter services for patients when required.
- Check patients in and out efficiently.
- Operate a multi-line phone system professionally.
- Resolve work queue issues promptly.
- Manage recall and waitlists effectively.
- Serve as a switchboard operator, calling codes and paging providers.
- Prepare and coordinate patient charts.
- Organize supporting provider documents accurately.
- Initiate and collaborate on patient financial assistance processes.
- Track patient visits and health information management on patient accounts.
- Compile, distribute, administer, and score assessments as needed.
- Coordinate telemedicine appointments efficiently.
- Make reminder calls for appointments.
- Assist with hospital admissions.
- Perform general office duties, such as making copies or sending faxes.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance plans (medical, dental, vision).
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Retirement savings plan with employer matching contributions.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) for healthcare and dependent care expenses.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs and resources to promote employee health.
- general: Professional development opportunities for career advancement.
- general: Tuition reimbursement for continuing education.
- general: Employee discounts on Sanford Health services and products.
- general: A supportive and inclusive work environment.
- general: Opportunities for community involvement and volunteerism.
- general: Relocation assistance may be available for qualified candidates.
- general: Sign-on bonus may be offered for certain positions.
- general: Childcare assistance programs to support working parents.
Tags & Categories
Answer 10 quick questions to check your fit for Patient Access Representative Careers at Sanford Health - Fargo, North Dakota | Apply Now! @ Sanford Health.
Related Books and Jobs