Patient Access Representative at Sanford Health: Your Gateway to a Rewarding Healthcare Career in Fargo, North Dakota

Are you a people-person with a knack for customer service and a desire to contribute to a positive healthcare experience? Sanford Health in Fargo, North Dakota, is seeking a dedicated and enthusiastic Patient Access Representative to join our South University Foot & Ankle clinic. As the first point of contact for our patients, you'll play a vital role in ensuring smooth and efficient operations while providing exceptional care and support. This is an excellent opportunity to grow your career within a leading healthcare system and make a real difference in the lives of others.

Role Overview: Patient Access Representative

As a Patient Access Representative, you will be responsible for a variety of tasks, including:

• Greeting patients with a warm and welcoming attitude.
• Verifying patient demographics and insurance information.
• Creating and managing patient records, both physical and electronic.
• Scheduling appointments and coordinating referrals.
• Collecting payments and managing billing inquiries.
• Providing excellent customer service and resolving patient concerns.

This position requires a high degree of accuracy, attention to detail, and the ability to multitask in a fast-paced environment. Strong communication and interpersonal skills are essential, as you will be interacting with patients, families, and healthcare professionals on a daily basis.

A Day in the Life of a Patient Access Representative

Imagine starting your day by preparing the clinic for incoming patients. You ensure the reception area is clean, organized, and welcoming. As patients arrive, you greet them with a smile and efficiently check them in, verifying their information and updating their records. You answer phone calls, schedule appointments, and answer patient inquiries, always striving to provide helpful and accurate information.

Throughout the day, you collaborate with nurses and providers to coordinate patient care. You manage referrals, obtain pre-authorizations, and assist with billing inquiries. You also handle various administrative tasks, such as preparing charts, organizing documents, and managing correspondence. You are a key member of the team, ensuring that the clinic runs smoothly and efficiently, and that patients receive the highest quality care.

Why Fargo, North Dakota?

Fargo is a vibrant and growing city with a thriving economy, excellent schools, and a high quality of life. With a population of over 125,000, Fargo offers a diverse range of cultural and recreational activities, including museums, theaters, parks, and sporting events. The city is also home to several colleges and universities, providing ample opportunities for education and personal growth.

Fargo is known for its friendly people, safe neighborhoods, and affordable cost of living. The city has a strong sense of community, with numerous volunteer organizations and community events. Whether you're interested in outdoor activities, arts and culture, or simply enjoying a relaxed and friendly atmosphere, Fargo has something to offer everyone.

Career Path and Advancement Opportunities

Sanford Health is committed to providing its employees with opportunities for professional growth and advancement. As a Patient Access Representative, you can advance your career by taking on new responsibilities, pursuing further education, or transitioning into other roles within the organization. Some potential career paths include:

• Senior Patient Access Representative: Take on a leadership role within the team, providing guidance and support to other representatives.
• Patient Access Supervisor: Oversee the day-to-day operations of the patient access department, managing staff and ensuring efficient workflow.
• Medical Biller/Coder: Specialize in medical billing and coding, ensuring accurate and timely reimbursement for services provided.
• Healthcare Administrator: Pursue a career in healthcare administration, managing the operations of a clinic or department.

Sanford Health offers a variety of training and development programs to help employees achieve their career goals. We encourage our employees to take advantage of these opportunities and to continuously learn and grow.

Salary and Benefits

Sanford Health offers a competitive salary and benefits package to its employees. The salary range for this position is estimated between $32,000 and $45,000 annually, depending on experience and qualifications. This range is based on industry standards and local market conditions.

In addition to a competitive salary, Sanford Health provides a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (PTO) and holidays
• Retirement plan options (401k, pension)
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement or assistance
• Professional development opportunities
• Employee discounts on Sanford Health services
• Wellness programs
• On-site cafeteria or meal discounts
• Credit union membership

Sanford Health Culture: Values and Mission

Sanford Health is committed to providing high-quality, patient-centered care to the communities we serve. Our mission is to improve the human condition through health, science, and innovation. We value integrity, compassion, innovation, and respect. We strive to create a welcoming and inclusive environment for our patients, employees, and communities.

We believe that our employees are our greatest asset. We are committed to providing a supportive and rewarding work environment where employees can thrive and reach their full potential. We encourage teamwork, collaboration, and continuous learning. We are proud to be an equal opportunity employer.

How to Apply

If you are interested in joining the Sanford Health team as a Patient Access Representative, we encourage you to apply online through our careers website. Please submit your resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

To apply, please visit the Sanford Health Careers page and search for the Patient Access Representative position in Fargo, North Dakota. The application process is simple and straightforward. If you have any questions, please don't hesitate to contact our talent acquisition team.

Frequently Asked Questions (FAQ)

1. What are the essential skills for a Patient Access Representative?

   Essential skills include customer service, communication, attention to detail, and the ability to multitask.

2. What experience is required for this position?

   One year of work experience, preferably in a medical office setting, is preferred.

3. Is medical terminology knowledge required?

   Medical terminology knowledge is helpful but not always required. Sanford Health may provide training opportunities.

4. What is the work schedule for this position?

   The work schedule is typically 40 hours per week, Monday through Friday, with 8-hour shifts between 7:30 AM and 5:00 PM.

5. What is the dress code for this position?

   The dress code is business casual. More details will be provided during the onboarding process.

6. Are there opportunities for professional development?

   Yes, Sanford Health offers a variety of training and development programs to help employees advance their careers.

7. What is the company culture like at Sanford Health?

   Sanford Health is committed to providing a supportive and rewarding work environment where employees can thrive and reach their full potential.

8. How do I submit my application?

   You can submit your application online through the Sanford Health Careers website.

9. What documents do I need to submit with my application?

   Please submit your resume and cover letter, highlighting your relevant skills and experience.

10. Who can I contact if I have questions about the application process?

    You can contact the Sanford Health talent acquisition team for assistance.