Patient Access Representative at Sanford Health: Join Our Growing Team in Fargo, ND

Are you a compassionate and customer-focused individual looking for a rewarding career in healthcare? Sanford Health is seeking a dedicated Patient Access Representative to join our team in Fargo, North Dakota. As a Patient Access Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and positive experience. This is a full-time position, working 40 hours per week, with day shifts available.

Role Overview

The Patient Access Representative plays a crucial role in the overall patient experience at Sanford Health. You will be responsible for greeting patients, verifying their information, scheduling appointments, and handling various administrative tasks. Your attention to detail, excellent communication skills, and ability to multitask will be essential to your success in this role.

Key Responsibilities

• Patient Registration: Greet patients, verify demographics, create and scan documents, capture signatures, establish financial responsibility, and collect payments.
• Appointment Scheduling: Coordinate appointments with nursing teams and providers, obtain referrals and pre-authorizations, arrange interpreter services, and manage recall and waitlists.
• Customer Service: Provide exceptional customer service to patients in person and over the phone, addressing their questions and concerns with empathy and professionalism.
• Administrative Tasks: Prepare and coordinate charts, organize documents, assist with financial assistance, track patient visits, and perform general office duties.

A Day in the Life of a Patient Access Representative

Each day as a Patient Access Representative will bring new challenges and opportunities to make a difference in the lives of our patients. Here's a glimpse into what your day might look like:

1. Morning: Arrive at the Annex Building in Fargo, ND, and prepare your workstation. Review the schedule for the day and any patient notes or special requests.
2. Patient Interaction: Greet patients as they arrive, verify their information, and update their records in the system. Answer phone calls from patients seeking to schedule appointments or ask questions about their care.
3. Scheduling: Use your knowledge of the Sanford Health system to schedule appointments with the appropriate providers and departments. Coordinate referrals and pre-authorizations as needed.
4. Payment Processing: Collect co-payments, pre-payments, and payments on account balances. Ensure that all financial transactions are accurately recorded and reconciled.
5. Afternoon: Assist with administrative tasks such as preparing charts, organizing documents, and tracking patient visits. Respond to emails and voicemails from patients and colleagues.
6. End of Day: Review your work for accuracy and completeness. Prepare for the next day by organizing your workstation and reviewing the schedule.

Why Fargo, North Dakota?

Fargo, North Dakota, is a vibrant and growing city with a thriving economy and a high quality of life. Located in the heart of the Red River Valley, Fargo offers a blend of small-town charm and big-city amenities. Here are a few reasons why Fargo is a great place to live and work:

• Affordable Cost of Living: Fargo has a lower cost of living than many other cities in the United States, making it an attractive option for those looking to stretch their budget.
• Strong Job Market: Fargo has a diverse and growing economy, with opportunities in healthcare, technology, agriculture, and manufacturing.
• Excellent Schools: Fargo has a strong public school system and several private schools, making it a great place to raise a family.
• Outdoor Recreation: Fargo is located near several parks and lakes, offering opportunities for hiking, biking, fishing, and boating.
• Arts and Culture: Fargo has a vibrant arts and culture scene, with museums, theaters, and music venues.

Career Path

Sanford Health is committed to providing opportunities for growth and advancement to our employees. As a Patient Access Representative, you can advance your career within the Patient Access department or explore other opportunities within the Sanford Health system. Potential career paths include:

• Senior Patient Access Representative: Take on additional responsibilities such as training new employees, mentoring junior staff, and assisting with process improvement initiatives.
• Patient Access Supervisor: Oversee the daily operations of a Patient Access team, ensuring that all tasks are completed efficiently and accurately.
• Revenue Cycle Specialist: Specialize in revenue cycle management, working to ensure that Sanford Health receives timely and accurate payments for services provided.
• Healthcare Administrator: Pursue a career in healthcare administration, managing the operations of a department or clinic within the Sanford Health system.

Salary and Benefits

Sanford Health offers a competitive salary and benefits package to our employees. The salary range for this Patient Access Representative position is $16.25 - $23.00 per hour. In addition to salary, Sanford Health offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (PTO)
• Paid holidays
• Retirement plan (401k or similar) with employer match
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Employee discounts
• Wellness programs

Sanford Health Culture

At Sanford Health, we are committed to creating a culture of caring, respect, and teamwork. We value our employees and provide a supportive and inclusive work environment. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and opportunities they need to succeed.

We are proud to be an equal opportunity employer, and we are committed to creating a diverse and inclusive workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to Apply

If you are interested in joining the Sanford Health team as a Patient Access Representative, we encourage you to apply online. To apply, please visit our website at [Sanford Health Careers Website] and search for the Patient Access Representative position in Fargo, ND. Follow the instructions to complete the online application and submit your resume and cover letter.

We look forward to reviewing your application and learning more about your qualifications and experience.

Frequently Asked Questions (FAQ)

1. What are the essential qualifications for this role? A high school diploma or equivalent is preferred. One year of work experience, preferably in a medical office setting, is also desired. Customer service skills are essential, and medical terminology is helpful.
2. What are the working hours for this position? This is a full-time position with 40 hours per week. The scheduling hours are from 8:00 a.m. to 5:00 p.m., with no weekends or holidays.
3. Is this a union position? No, this is not a union position.
4. What departments will I be scheduling radiology exams for? You will be scheduling exams for multiple departments, including MRI, CT, Nuclear Medicine, Ultrasound, Mammography, and General Radiology.
5. What is the salary range for this position? The salary range is $16.25 - $23.00 per hour.
6. What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and more.
7. What is the work environment like? The work environment is fast-paced and team-oriented. You will be working with a supportive and collaborative team of professionals.
8. What opportunities for advancement are available? Sanford Health is committed to providing opportunities for growth and advancement to our employees. You can advance your career within the Patient Access department or explore other opportunities within the Sanford Health system.
9. How do I request an accommodation for the online application? If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
10. Is medical terminology required? Medical terminology is helpful for this role.