Patient Access Representative at Sanford Health: Jackson, MN

Role Overview

As a Patient Access Representative at Sanford Health in Jackson, Minnesota, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth and efficient experience. Your role encompasses patient registration, appointment scheduling, and various administrative tasks that support the overall functioning of the clinic or hospital. You will be responsible for creating a welcoming and safe environment for patients, both in person and over the phone. The role requires strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.

A Day in the Life

Here’s a glimpse into a typical day for a Patient Access Representative:

1. Morning: Arrive at the clinic and prepare for the day by reviewing schedules and patient information.
2. Patient Check-In: Greet patients with a friendly and professional demeanor, verify their demographics, and update their information in the system.
3. Registration: Assist patients with completing necessary paperwork, explain the purpose of each document, and capture signatures.
4. Scheduling: Coordinate and schedule appointments, ensuring they meet the patient’s needs and align with provider availability.
5. Payment Collection: Collect co-payments, pre-payments, and payments on account balances, adhering to financial policies and procedures.
6. Referral Coordination: Obtain and coordinate referrals, ensuring patients have the necessary authorizations for their appointments.
7. Phone Management: Answer and manage multi-line phone systems, addressing patient inquiries and directing calls to the appropriate departments.
8. Afternoon: Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator, calling codes and paging providers as needed.
9. Administrative Tasks: Prepare and coordinate charts, organize supporting provider documents, and assist with various office duties, such as making copies and sending faxes.
10. End of Day: Ensure all tasks are completed, and the reception area is clean and organized for the next day.

Why Jackson, Minnesota?

Jackson, Minnesota, offers a welcoming community with a high quality of life. It’s a great place to raise a family, with excellent schools and numerous recreational opportunities. The cost of living is affordable, and the community is known for its friendly and supportive atmosphere. Working in Jackson allows you to make a meaningful impact on the lives of local residents while enjoying a balanced and fulfilling lifestyle.

Career Path

Sanford Health is committed to providing opportunities for growth and advancement. As a Patient Access Representative, you can advance your career through various pathways:

• Senior Patient Access Representative: With experience and strong performance, you can advance to a senior role, taking on more complex tasks and responsibilities.
• Patient Access Supervisor: Demonstrate leadership skills and oversee a team of Patient Access Representatives.
• Revenue Cycle Specialist: Develop expertise in billing and coding, and work to ensure accurate and timely reimbursement for services.
• Healthcare Management: Pursue further education and training to move into management roles within the healthcare system.

Salary & Benefits

The salary range for a Patient Access Representative at Sanford Health in Jackson, Minnesota, typically falls between $32,000 and $45,000 annually. Sanford Health offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Generous PTO policy for vacation, sick leave, and holidays.
• Retirement Plan: 401k or similar retirement plan with employer matching.
• Life Insurance: Basic and supplemental life insurance options.
• Disability Insurance: Short-term and long-term disability coverage.
• Employee Assistance Program: Confidential counseling and support services.
• Tuition Reimbursement: Assistance with continuing education and professional development.
• Wellness Programs: Programs and resources to support employee health and well-being.
• Employee Discounts: Discounts on various products and services.

Sanford Culture

Sanford Health is known for its commitment to excellence, innovation, and compassionate care. As part of the Sanford Family, you will be working alongside dedicated professionals who are passionate about making a difference in the lives of patients. Sanford Health values diversity, inclusion, and teamwork, fostering a supportive and collaborative work environment.

How to Apply

To apply for the Patient Access Representative position at Sanford Health in Jackson, Minnesota, please visit the Sanford Health careers website. Follow the online application process, and be sure to include your resume and a cover letter highlighting your relevant skills and experience. We look forward to receiving your application!

FAQ

1. What are the essential skills for a Patient Access Representative? Strong customer service, communication, and organizational skills are essential.
2. Is prior medical experience required? While preferred, it is not always required. Customer service experience is highly valued.
3. What is the work schedule like? The work schedule is typically Monday - Friday day shifts 7:30am-5pm with occasional mornings off to accommodate 32 hours per week. There is also a rotation of one Monday evening until 7pm each six weeks.
4. What opportunities are there for career advancement? Sanford Health offers numerous opportunities for career advancement, including senior roles, supervisory positions, and management opportunities.
5. What benefits does Sanford Health offer? Sanford Health offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and more.
6. What is the company culture like? Sanford Health fosters a supportive and collaborative work environment, valuing diversity, inclusion, and teamwork.
7. Where is the job located? The job is located in Jackson, Minnesota.
8. What education is required for this position? A high school diploma or equivalent is preferred. Post-secondary education is helpful.
9. Is certification required? BLS certification may be required for certain locations and/or settings.
10. How do I prepare for an interview? Research Sanford Health, review the job description, and prepare examples of your skills and experiences that align with the requirements of the position.